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Symphony Of Morgan Park

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  2. Illinois
  3. Chicago Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Ashley Williamihjh7
    ★★★★★ 4 months ago

    I've worked here for two months and I have never seen such horrible things in a nursing facility. Please PLEASE don't send your love ones here. I've been banded from 3 south because I couldn't tolerate seeing another aid who works on the dementia floor 3 south on the 11pm to 7am shift who goes by the name A. Lidelle curse degrade, physically abuse the residents and treat them like dirt. Please your family will die here don't do it. Never enough linens the nurses and the aids are always mad with nasty attitude and no respect for the residents or other staff members.

  • angela perteet
    ★★★★★ 6 months ago

    As a former employee I wouldn't recommend this place to anyone. Some of the staff is rude especially the administrators. The fact that majority of women work there it's always an attitude problem. Some of the nurses and floor managers have some nasty attitudes.The residents are wonderful but what actually keeps it from being an alright place is the staff. I'm glad I got out of there nobody should wake up, get out there bed and drive there and deal with adults that act like children and deal with constant disrespect.

  • Karenwithaza D
    ★★★★★ 10 months ago

    Where do I start? Don't send your family here unless you want them to die. My grandmother was sent here for rehabilitation but they did nothing but make her worse. The staff is unprofessional, I only liked one of the nurses Bryon he seem knowledgeable. The patients would smoke on the patio and the smell of smoke with leak into the rooms. My grandmother would complain about the night staff not helping when she would call. I arrived yesterday to see my grandmother unable to get out of bed and connected to an IV. When I asked the nurse why she was not sent to a hospital he explained the doctor feels she can receive the proper care with her. I expressed my concerns to the doctor and my grandmother was finally moved to a hospital. She has been given days to live after being at this facility. The photos listed on their site are out of date. The place looks like an hourly hotel rather than a 5 star resort they claim to have. It truly is a shame how they treat the elderly.

  • Monique Berry
    ★★★★★ 6 months ago

    This place is horrible! From management on down. The only people I could praise are the cnas. And not all of them. I would come see my mother around 1:30pm and always stay until about 4. One morning shift get their people up the people would be up until the evening shift " feels" like putting them down. No rounds are done. My mother has a big bed sore. Furthermore she's on 2 north it's 2 ladies ( cnas) that sit at the nursing station all day and gossip also they're attitudes suck and they're mean towards the residents. Please I'm informing a lot of you people not too put them in this nursing home. They will get sicker or even worse die.

  • Mary Reed-Ware
    ★★★★★ 9 months ago

    Not all the staff are short in attitude or uniformed, but, A WHOLE LOT of them are. I have written email to the higher ups with no response. Similar to trying to call through to your loved ones room or nurses station on their floor. If they are understaffed they need to hire people and not just any people but certified caring, responsible people. Not "I'm just coming for the check" people. And I'm trying to figure out where these luxurious hotel type rooms are shown on the site because, I have pictures showing other wise. Run down rooms where nothing works. I could go on and on but ugh.

About Symphony Of Morgan Park

General Information

Legal Business NameSymphony Park South LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 29, 1993 (26 years)
Capacity294
Residents237
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Morgan Park

Symphony Of Morgan Park was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 24, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

June 1, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.
DFewPotential for HarmComplaintDevelop a post-discharge plan with the resident and family for the resident's care after leaving the nursing home.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 19, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide residents with private access to a telephone.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

March 31, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Morgan Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 40min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
25min
1hr
ReportedExpected
RN
3hr 10min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

85.7%
93.4%
93.4%
93.4%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.8%
99.1%
98.6%
97.7%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.1%
42.4%
42.4%
50.6%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.3%
9.1%
10.7%
8.1%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.2%
16.0%
14.8%
10.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
7.0%
4.9%
4.2%
4.7%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
11.5%
12.4%
11.5%
9.5%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
8.8%
7.2%
4.2%
2.8%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
1.4%
1.8%
1.2%
0.9%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
7.1%
10.2%
6.5%
6.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
3.0%
2.9%
3.9%
7.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
1.5%
0.0%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.5%
0.4%
0.9%
0.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.4%
0.7%
2.0%
1.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.7%
77.7%
78.1%
66.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.3%
60.7%
60.7%
60.7%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
49.7%
51.2%
48.4%
45.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
8.8%
6.9%
4.1%
7.4%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
0.9%
2.6%
1.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
0.3%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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