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Uptown Care Center

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Alyssa Anderson
    ★★★★★ 3 months ago

    I would not give this place any stars but in order to write review you need to give a star.This place is Terrible. My father in law stayed here for about a month and passed away under their care. He constantly complained that he was not given his medication and wanted to see his primary care physician but was not allowed to because he was being treated by doctors on staff. When we went to pick up his belongings we noticed someone had stolen his wallet and cell phone and were told there was nothing to be done because we could not prove they were stolen. Also when we spoke with his care staff about cause of death they became defensive, stating he did not pass away from lack of care. I would not sent my loved ones here for treatment this place should be shut down.

  • Robert Bruner
    ★★★★★ a year ago

    The place was awful from the start. They couldn't find a room when I got there, but then discovered an open bed with three other guys, and two TVs blasting on different channels, and not from the little bedside remotes common in hospitals, but from the TV speakers affixed by the ceiling. Fine this was the small stuff, tolerable, it wouldn't be ideal but at least I would get the needed treatment, or so I thought. Following regiment of being on up to 84 mg of morphine at Kindred Hospital, for over a month, I was initially told they couldn't get it. That combined with the horrendous conditions, was the first time I threatened to leave, then they suddenly managed to find it. That was a little over 3 hours after arrival, and finally about 30 minutes after that they got my insulin. While I continued to wait for the IV antibiotics the head nurse came in asking if I had the phone number for the hospital that transferred me.... they didn't know where I came from! Then he came back and said I was being transferred to a quieter room. I walked (no needed wheelchair available) to the other end of the hall with him to discover that the new room was also occupied... they had no idea what patients were in what rooms. My IV antibiotics still hadn't arrived, even though I had been told "any minute" for over four hours at that point . When I finally decided to get out of that hell hole, with no antibiotics, nor any of the other half dozen or so pills I had been taking for blood pressure, cholesterol etc, they tried to prevent my leaving by keeping their foot in the elevator door. I called the police. The head nurse kept demanding that I provide him with a reason for wanting to go, and my response was always the same, that I was under no obligation to explain myself beyond what I had already said. He ranted about how he had given me the morphine and insulin that I ask for as if were a favor, even though both were hours late. That's the long and short of my taking off from a place I deemed more medically unsafe than home.

  • Trash Head
    ★★★★★ a year ago

    Been here since May 2016 my one year anniversary is coming up! I love spending time with my neighbors, my Nurse and CNA's are awesome, Activities are always fun and the support I get is incredible. The food could be better but overall I feel great. Ill be visiting once I leave.

  • Thamara Estrada
    ★★★★★ a year ago

    This place is a nightmare. By day 3 was I making efforts to have my mother transferred out. She there is for only a week in December but they manage to have her social security check sent to them for February and its too late to stop them from getting this month's . I won't send my worst enemy to die in this place! They basically stole my mother's social security check, changing her directed deposit to their account AFTER she left the facility. We are going on a month of them giving me the run around about her money and giving me a copy of her medical file. This place is a scam that takes advantage of poor and elderly!

  • Manuel Figueroa
    ★★★★★ a year ago

    This place is an absolute nightmare. The lack of urgency for the sick elderly residents is mind boggling. Lack of care, no urgency on behalf of anyone person there, no eye contact and the environment is very hostile but not by residents which I found very surprisingly. Unfortunately if you truly have a family member you really love I honestly do not recommend this place as I have been left in mesmerizing shock and wouldn't allow anyone family member of mine be placed in a place like that. I give a one star just because I don't have the ability of giving them a whopping ZERO.

About Uptown Care Center

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 1, 1996 (23 years)
Capacity310
Residents254
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Uptown Care Center

Uptown Care Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

June 29, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,150 fine
GFewActual HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

November 16, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Uptown Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 30min
2hr 10min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
2hr 30min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.5%
90.9%
90.9%
90.9%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.3%
91.9%
93.4%
97.9%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
29.9%
27.7%
25.0%
26.6%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.4%
16.3%
15.8%
16.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.4%
15.4%
14.7%
13.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
22.6%
20.8%
24.5%
27.5%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
17.6%
20.4%
17.0%
14.6%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
10.1%
10.6%
9.1%
7.6%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
7.8%
6.1%
11.3%
14.4%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
5.5%
2.9%
1.8%
0.3%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
62.2%
52.8%
53.6%
49.5%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
3.2%
2.4%
2.1%
1.3%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
2.4%
2.4%
2.1%
2.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
4.8%
3.9%
2.0%
1.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.4%
0.4%
0.8%
0.4%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

68.0%
60.5%
71.2%
83.5%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.4%
52.3%
52.3%
52.3%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
16.4%
27.6%
14.6%
0.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
4.1%
7.5%
6.7%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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