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Waterfront Terrace

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • helen scrutchions
    ★★★★★ in the last week

    I had a friend who was a resident of Waterfront Terrace who was well attended. There were no problems encountered. In fact, she enjoyed being there as she recovered from her illness. I would recommend Waterfront to any one in need of nursing care.

  • latina starks
    ★★★★★ a month ago

    Horrible, Horrible, Horrible. DO NOT COME TO THIS PLACE. They have marketing people (Tommy Brown and Kristy Blakemore) come to speak to you about this place and the services they offer. THEY ARE ALL LIES. The brochures they show you are fake (the place is raggedy), loud, no order, you cannot get rest and the staff have no problem telling you what they not gone do. This place needs to be investigated for horrible treatment of disable patients and fraud. My family was told I couldn't change rooms because I didn't have Medicare and only Medicare people can stay on the 1st floor. Some shady fraudulent stuff is going on here. This place will be on the news at some point. The administrator Howard Alter needs to be in prison for running a fraudulent and deceptive business, whenever you ask to speak to him the receptionist Maryann Seals is always lying about him being in a meeting. You can't be in a meet if you're never in the building. Read all the online lawsuits and reports this facility has before your people have to experience what my family member did.

  • Nikita Eastman
    ★★★★★ a month ago

    Omg!! First off when you first walk in the door the piss smell hits you right in your face!! Then it just looks just like it smells!! Terrible!! My aunt is in a room with three other people and one is out her mind yelling and threatening the nurses and patience's. Just awful!! I will be finding somewhere else for her to go real soon and she hasn't even been here 24hrs yet!! If I could give this place a zero I would!!!

  • Tyin Jones
    ★★★★★ 3 weeks ago

    This place is horrible mrs starks u rite they lie about Howard being in a meeting wen yet he b rite in his office sitting in his ass doing ntg n I kno he hve to kno thst the staff there is horrible I recently had a family member there n I hve one there now we trying to get out of there but the family that was there passed away n they have no concern for the personal belongings they didn't packed them rite things was broken some stuff was stolen the staff there is very poor u hve nurses n Cna coming in wen they get ready my family started on the second floor there nurse was never there on time every time u call about ur family the nurse thst answer their phn will state the nurse for thst side is not here yet n I don't ntg about ur family cuz u don't wrk thst side how rude is thst so wen I call back the nurse is still not there n wen I ask to speak to the don she hve all the excuses in the world she don't kno her head from her ass if u ask me the staff there run the place they do what they want there family move to first floor where the staff was worse the second floor the Cna hve attitude b smell like weed wen I was there a couple of time my family will ask for water n she will state u will hve to wait on ur Cna to come back from break n don't get the water at all they just rude there n no concern for the ppl there n I'm there at least twice a week n it no better they hve poor nursing staff n no structure in waterfront terrace it need to b shut down or I will say just start fresh with new ppl starting with Howard alter cuz he is a poor excuse for administrator

  • Disappointed Mother
    ★★★★★ 3 weeks ago

    PROCEED WITH CAUTION!!!!!!! never in my life have I seen such a disgusting, nasty, unprofessional place in my WHOLE LIFEEEEEEEEE. Child, don't do it don't do it. once u get past the door that is it. THE FOOD, let me tell you, I can find better in a trash can, cheap, cheap, cheap, I thought this was the place until my mama got sick and had to go to the hospital. When I told them where she came from the ER people said, we wouldn't send a dog there becaiuse they known for poor care. Now they got people calling my phone tryin to figure out if she coming back and whats wrong, you whatn concerned when she was up in there in the bed ass hanging out and telling me u just changed her right. SMH SMH SMH. I can't, won't and never will again. and on top of that they moved her and she got worser and they sittin around looking at me like I got some type of problem..where we do that at. NEVER EVERE EVER SEND YO LOVED ONES HERE. DON'T DO IT. HELL TO THE NO

About Waterfront Terrace

General Information

Legal Business NameWaterfront Terrace, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1997 (21 years)
Capacity118
Residents107
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Waterfront Terrace

Waterfront Terrace was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 12, 2017 - 6 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

August 25, 2017 - 9 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

June 19, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

May 2, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

March 16, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

October 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

September 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

April 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

February 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive the resident's representative the ability to exercise the resident's rights.

January 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,143 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Waterfront Terrace require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 15min
2hr 20min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
2hr 25min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.2%
99.0%
99.0%
99.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.9%
98.9%
100.0%
76.5%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
43.1%
46.8%
37.7%
31.5%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
7.6%
4.8%
3.4%
4.5%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
0.0%
2.0%
0.0%
0.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
8.0%
11.0%
9.1%
12.8%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
2.3%
7.7%
1.2%
5.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
2.0%
0.0%
0.0%
1.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
14.5%
11.5%
10.5%
7.4%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
1.9%
0.0%
0.0%
1.8%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
49.4%
40.9%
67.4%
36.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
1.0%
1.1%
1.0%
1.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
4.4%
2.1%
2.9%
2.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

35.2%
61.5%
48.2%
27.4%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
62.1%
67.7%
67.7%
67.7%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
25.6%
27.0%
-
-
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
12.8%
10.9%
14.6%
9.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
2.7%
2.9%
6.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.7%
1.8%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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