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Alden Town Manor Rehab & Hcc

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Cicero Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Diane Humphrey
    ★★★★★ a month ago

    I was looking for a place to help my mother live her last days. My family and I had to place her on hospice. It was recommended that I find a nursing facility. So I googled near by facilities and found Alden Town. I was very hesitant to go after reading the horrible reviews. My brother and I thought at this point what else can we loose when we are already loosing everything, the love of our life, our mother. We took a day and toured many nursing homes. Alden on Ogden was our last stop, the last of the bunch. I must admit my spirits were dampened by the other homes we visited. The staff at those homes appeared very unhappy, all the patients appeared as if the were already dead slumped over all through the halls, and they ALL smell horrid. My brother and I assumed they were all alike(urine embedded) but we decided to go to another nursing home, the last one. ALDEN. We walked in and there were quite a few patients hanging in the lobby area. The lobby was very clean and bright. It didn't smell, THANK GOD! There was a lady singing to patients in the lobby and the patients were singing and laughing with her. She had such an inviting voice, we ejoyed it as it seems everyone else did too! We checked in for a tour at the desk,completed the papers, and began to wait. As we waited, I over heard the patients talking about how they love the singing lady. Well guess who came to give us the tour? THE SINGING LADY! I believe her name was Bridgette. She was amazing! She greeted us with such a warm welcome. As she walked us through the building, she knew every answer to every question my brother and I had! She gave us a very detailed tour. We thought she owned the place. She knew everyone as everyone spoke and greeted us as if we lived there too! During the tour she would stop and give out hugs to the patients in the hallways. Everyone was amazing. Her! The patients! The staff! Even other visitors passing by! I couldn't help but to ask her how long she been working there. She just answered that with a smile. While we were talking, my brother mentioned to her that we absolutely dread having to put our mother in a nursing home. We felt like we were abandoning her. The "singing lady" response is what sold us ALDEN. She said "I will never lie to you, it's not in my nature. We will never be home for your mother because there will never be no place like home, but we will sure as heck will be the closest thing to it." THAT STATEMENT SOLD US THE PLACE! But sadden to say that our mother passed that night GOD had bigger plans. My brother and I plan on stopping by soon to see the "singing lady" just to say thank you! Everything we laid our eyes on during that tour, every person that crossed our path, and the sound of every voice we heard symbolizes that the staff care. We were unexpected guests and still felt the comfort of home! Thank you so very much.

  • The Saint Saint
    ★★★★★ 2 months ago

    This place doesnt even deserve 1 star. The whole staff is neglectful and abusive. Do not put your loved one here. My poor grandmother was put here and we had to learn the hard way of how horrible this place is. I have witnessed the abuse and tried to report it several times and they did nothing. My grandmother herself said this was a bad place and the workers are animals. They do not treat the residents with dignity and respect. They are treated more like animals. Very inhumane.

  • john jordan
    ★★★★★ 9 months ago

    My father has been in this facility for a couple years now and has recently discharged from the building. I would like to say the entire staff was wonderful to us, from the line staff all the way up to administration. everyone was willing to put forth the effort needed to make sure he received the best care possible and whenever I had a problem I was able to address one of the assistant administrators or the administrators with this concern and it was always handled in a timely manner. I will be forever grateful to this building and its staff for taking care of my father.

  • Maria Sokolowski
    ★★★★★ 8 months ago

    My mom was there 2 years ago. They staff was amazing. The last 8 months of my moms life was so very happy thanks to your staff on the 3rd floor. I will ever be so grateful. From the receptionist alma to the people in the offices thank you. However now i see the welcoming .receptionist staff is not very mature. .can the owner please respond to peoples reviews from the heart not the same response for everyone . can you please get mature responsible receptionists back. They are the face of alden town and not very responsible. Very immature

  • Daisy Rodriguez
    ★★★★★ a year ago

    This place is THE WORST place for your loved one. I was there yesterday and witnessed a fight between two employees. My grandma has Alzheimer's and she was so scared when this happened. I'm not sure why the fight started but these two persons where yelling at each other how they were screwing someone named Josh who I found out later is the owners son! What kind of place is this. I am appalled and disgusted by this place.

About Alden Town Manor Rehab & Hcc

General Information

Legal Business NameAlden Town Manor Rehabilitation And Health Care Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 16, 1992 (27 years)
Capacity237
Residents183
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Alden Town Manor Rehab & Hcc

Alden Town Manor Rehab & Hcc was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 7, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

November 22, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,768 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Alden Town Manor Rehab & Hcc require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 30min
2hr 30min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
2hr 45min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

76.0%
65.9%
65.9%
65.9%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
63.9%
69.7%
65.9%
62.6%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
61.4%
50.8%
58.2%
59.2%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.4%
13.5%
16.3%
16.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
34.6%
20.1%
17.8%
24.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
16.7%
13.5%
13.0%
13.0%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
25.5%
19.7%
22.1%
16.8%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
6.6%
8.0%
9.4%
8.1%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
12.7%
7.0%
6.5%
11.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
7.2%
4.1%
3.2%
0.6%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
4.2%
3.7%
2.9%
2.3%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
3.0%
1.2%
4.1%
3.4%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
4.6%
3.5%
3.1%
2.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
1.1%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

17.9%
20.1%
16.4%
14.2%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
22.5%
16.1%
16.1%
16.1%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.0%
52.2%
72.2%
70.9%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
2.4%
0.0%
0.0%
1.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
2.3%
4.3%
3.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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