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Symphony Of Crestwood

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Crestwood Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Wolfman Publishing and Editing
    ★★★★★ 2 months ago

    My uncle is there and I believe he is in great care. I have no complaints. Staff is very friendly and attentive.

  • leonor cummings
    ★★★★★ 7 months ago

    Symphony of Crestwood staff is compassionate, professional, responsive, and proactive. The facility is clean. My father entered rehab with a lot of medical aid needed, and as his illness progressed he transitioned to long term care. dad was a patient for almost a year, and during that time the nurses, aides, therapists, administrative staff, nutritionists and doctors were caring and compassionate and went above and beyond to ensure that his needs were met. Though he had many medical challenges, the staff were always professional and treated him well, with kindness. They always scheduled time to meet with me and my family to discuss new ways to address his changing needs. Visiting family was also treated with the same courtesy and kindness. The staff always welcomed visiting family with a smile and a hello and made sure to update us on his latest condition. We were never treated as if we were in the way, even if the entire family visited at once. This kind and thoughtful care continued through to his last moments, as staff continued to ensure his comfort. We are very appreciative for the care that dad got at Crestwood and thank all of the staff

  • Kevin Kong
    ★★★★★ 7 months ago

    STAY AWAY FROM HERE!!! You're life matters!! I have never left a review before to talk bad about a business but this has to be told. My mother who has stage 4 cancer and can't walk or do anything herself was neglected by the entire staff! I wish I was exaggerating or being lied to but I'm not. My mother called the nurse to use the bathroom and it took more than 5 hours for the nurse to show up. My mother also told that nurse that she spilled her water on accident and the nurse just took the water and didn't even bother to refill it. I don't understand how a damn nursing home/ rehabilitation center can be so neglecting. I HIGHLY recommend not going to this place and if someone recommends just please go the opposite direction. Stay away from this place even if it's your last resort. Death is a better offer than this place.

  • Nikki Nichole
    ★★★★★ a month ago

    I've called there six times trying to get info about my mom and because they had an emergency on a different floor so they said a nurse asked me to call back later so that they could go and attend to the emergency. So, forget about my mom I guess she's not important?!!

  • MARILYN JACKSON
    ★★★★★ 8 months ago

    I wanted to send a shout out to Ms. Erica of the housekeeping department. My mom has been here since last Wednesday evening. Today and yesterday is the FIRST time I've been so pleased with the fresh smell and cleanliness of her room and washroom!! We were having to hold our breath when we exit the elevator on the second floor- until we reached my mom's room. I'm not sure whose in charge of scheduling or training but Ms.Erica definitely needs to be overseeing the others.

About Symphony Of Crestwood

General Information

Legal Business NameSymphony Crestwood LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1992 (26 years)
Capacity297
Residents197
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Crestwood

Symphony Of Crestwood was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.

May 16, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

January 12, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.

May 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

April 6, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

December 11, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Crestwood require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 40min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
1hr 15min
1hr 10min
ReportedExpected
RN
4hr 40min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

68.9%
80.5%
80.5%
80.5%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
30.7%
28.3%
31.3%
28.5%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.1%
58.7%
53.4%
45.9%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.5%
10.0%
11.2%
9.6%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.5%
12.9%
9.0%
9.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
15.1%
14.0%
10.7%
11.5%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
18.5%
22.8%
13.5%
17.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
7.4%
6.9%
9.1%
11.8%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
13.2%
10.4%
8.5%
6.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.5%
1.5%
0.5%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
3.3%
2.6%
3.3%
4.5%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
2.5%
3.5%
1.8%
2.9%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.6%
0.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
0.8%
0.7%
1.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.6%
0.0%
2.9%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

14.9%
19.0%
25.3%
28.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
27.9%
27.0%
27.0%
27.0%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
49.8%
47.9%
47.3%
51.7%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
8.5%
6.7%
10.5%
13.6%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
0.4%
1.2%
2.2%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.8%
1.0%
0.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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