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Symphony Of Crestwood

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Crestwood Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Catrale Ellick
    ★★★★★ a week ago

    Equipment for the patients need to be upgraded place needs to be painted on the floors better food for the patients

  • Internet Popular
    ★★★★★ 3 months ago

    I heard they have old people fights that are akin to Michael Vick's hay-day shows, so naturally I was very curious and fascinated! I disguised myself as one of the elderly and made my way there. Much to my remiss, there were no battle of the baldings there. The lunch they presented me with was subpar at best as well. I was molested three times in my stay and if I'm being honest, two of them were not entirely welcomed encounters.

  • Debra Woods
    ★★★★★ 3 weeks ago

    Had a good visit The receptionist was very hospitable

  • Suitcase Traverler
    ★★★★★ 3 months ago

    A really nice friend of mine, a recent retired registered nurse, want to give back to the community in continuing care and helping others; she went here to volunteer. Prior to completing the application, she spoke with Ms Denay Evans the activity Director, who said that my friend would be volunteering in the activities department ; she sounded excited about my friend coming in, so she felt this place was promising, giving her an opportunity to freely give of some of her time. However, after seeing her age, they never contacted her, never return her follow up calls, they just placed my friend on ignore. She's a young senior, and looks 15-20 years younger that her age and is better fit than most 20-40 year orders. I've encouraged her to file indirect discrimination against this place. Volunteers have rights, yes this is a such thing. humanrightscommission.vic.gov.au/ discrimination Indirect discrimination is when a person imposes or proposes to impose a condition, requirement or practice that has, or is likely to have, the effect of disadvantaging a person because of a personal characteristic protected by law; any place that offers services to the public. They have no right to ignore her, they have her sensitive information, social and nursing license #, what are they doing with it? She was told that she would have a background check and that her name would be placed on the state of Il list of her standing. She informed them that her name is already on that list in good standing, so Ms Denay stated she would not have to do the background check, they could just check the list. She has an Illinois nursing license for goodness sake. Ms Denay told her she would call her the next day, but she hasn't heard from anyone. I'm encouraging her to take this to social media, where she has over 5000 followers just on Twitter alone, informing the public of this place; you don't treat beautiful nice people like this. I will complain on my social media sites as well as "pissed of dot com, Facebook, Instagram, yelp, trust pilot, G2 crowd and many other complaint sites and there are at least 10 more. I checked the reviews of this place, there are more one star than others

  • Bianca Adams
    ★★★★★ 6 months ago

    I'm a current CNA,and let me say this facility has poor management,And doesn't care about its residents and definitely not the workers,We never lien we have to cut up sheets just to wash the residents up,there is only 1shower bed that we had to share amongst 3 floors,We can never give showers because either we're too short,we can't find hoyer pads,or we just don't have towels,you really have to preform miracles working here,No one wants to be held accountable,Matt doesn't care about anything that goes wrong in this facility all he cares about is his bonus he gets,Yolonda the DON never comes out her office but The ADON she cares she speaks to you ask are u ok how's things going,but I've had a very bad experience working here they have a dining room on the 3rd floor that can't accommodate all its residents,everyone only cares about the 2nd floor as we all call it the money floor,that floor looks totally different than the rest,There was this one girl that was there she use to bring soap for her residents and bleach to clean the beds and when she seen her residents not eating she brought them food,the food here I wouldn't even feed to my dog they have one restorative aide doing all 3 floors,They are overwhelming the staff here and they are gonna keep loosing staff because they don't care,They stay with bed bugs,And they have a bacteria SOMETHING around called ESBL,But they aren't even putting the people in isolation I feel so bad for the workers here

About Symphony Of Crestwood

General Information

Legal Business NameSymphony Crestwood LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1992 (28 years)
Capacity297
Residents197
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Crestwood

Symphony Of Crestwood was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 16, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

April 21, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Crestwood require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 40min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
1hr 15min
1hr 10min
ReportedExpected
RN
4hr 40min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

68.9%
80.5%
80.5%
80.5%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
30.7%
28.3%
31.3%
28.5%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.1%
58.7%
53.4%
45.9%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.5%
10.0%
11.2%
9.6%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.5%
12.9%
9.0%
9.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
15.1%
14.0%
10.7%
11.5%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
18.5%
22.8%
13.5%
17.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
7.4%
6.9%
9.1%
11.8%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
0.0%
0.5%
1.5%
0.5%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
13.2%
10.4%
8.5%
6.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
3.3%
2.6%
3.3%
4.5%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
2.5%
3.5%
1.8%
2.9%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.6%
0.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
0.8%
0.7%
1.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.6%
0.0%
2.9%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

14.9%
19.0%
25.3%
28.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
27.9%
27.0%
27.0%
27.0%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
49.8%
47.9%
47.3%
51.7%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
8.5%
6.7%
10.5%
13.6%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
0.4%
1.2%
2.2%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.8%
1.0%
0.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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