Search for Skilled Nursing by ZIP Code:  :

Symphony Of Crestwood

  1. Home
  2. Skilled Nursing Home Facilities Directory
  3. Illinois (IL)
  4. Crestwood
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

Search for nursing homes in your area

ZIP:

Photos

Photo Attributions:

Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    My Mother-In-Law passed away last week at the age of 95. She suffered from dementia with numerous other complications. For the last 8 months of her life she was a resident in the Memory Ward of Symphony of Crestwood. Marge had lived with us for about 12 years but due to her rapidly deteriorating condition we secured a spot for her at Symphony. From the time we took our first tour of Symphony with Stephanie we found the staff to be professional, caring and upbeat. Stephanie introduced us to Crystal who was extremely knowledgeable in dealing with the Medicaid "paperwork" which helped speed the process greatly. From day one, Dan at the front desk always gave us a cheery "Hello" and a big smile. Lori the social worker in the Memory Ward was invaluable with her insights, caring and dedication to the residents. Clara, Misoud and Linda were equally as tenacious in their concern for the residents' diet, hygiene, care and happiness. Others on the nursing staff, most notably, Trenita and Belinda were also impressive in their work ethic, compassion and care. We sincerely appreciate the efforts of the entire team at Symphony of Crestwood for making Marge's final months as comfortable and happy as possible.

  • ★★★★★ 3 weeks ago

    I wish there was a zero because that's exactly what I would give Symphony of Crestwood. My mom was at this facility for ~ 2 months & it was the longest 2 months of our lives. The place is like a jail instead of a nursing home. They have terrible CNA staff that are poorly trained & don't care. Two CNA's in particular that are the worst of the worst is Pam & Sue. They are both lazy and don't care. Sue will not take the time to clean the elderly properly before she changes them. Even with me watching her, she still was going to attempt to not do her job. My sister & I had to talk to the Administrator to make sure she no longer was a CNA for my mother. Pam on the other hand is just down right mean to the elderly. I can't believe that Symphony would allow someone like her to continue to work for them & treat these helpless elderly people this way. My sister & I had to be there almost around the clock to make sure my mom was ok & even with doing that, we felt uncomfortable every time we had to leave her. If you're lucky enough you may get the ONLY TWO GREAT CNA's in the entire place, Shelley & Raquel (Rocky). Both Shelley & Rocky would go out of their way to assist my mom even when they weren't scheduled to have her. I applaud them both & pray they get out of that hell hole because they deserve better. PLEASE DO NOT LEAVE YOUR LOVED ONE AT THIS PLACE!!!

  • ★★★★★ 7 months ago

    This is a horrible Place do not take your family there my father-in-law ended up in the hospital kidney failure ammonia and he had a g tube inserted so do not I repeat do not take your family to this death trap

  • ★★★★★ 9 months ago

    My grandmother is a resident. CNA's do not provide quality care. They take their time when someone calls. I had to speak with the manager after my grandmother had several complaints. There needs to be an age minimum for CNA's working at nursing facilities, the young CNA's are horrible.

  • ★★★★★ a year ago

    My dad is being taken care of so well. It has been a pleasant surprise!! I was terrified to place him here from the reviews, but the staff has been amazing! He is on the 4th floor& He is always clean and in fresh clothes whenever I visit. Since I never visit at the same time, I know he is being taken care of at all times. Yvonne is great from admissions, Cora and David stand out from all of the great CNAs that have taken care of him. Robert is his nurse often and is very nice as well. I have not met anyone that isn't. The only complaint is that although the CNAs are caring and do what they can, they are understaffed. So may have to wait for the kind care a bit. It would be nice if there were more activities. The place is clean, I'm also looking forward to the renovations.

About Symphony Of Crestwood

General Information

Legal Business NameSymphony Crestwood LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1992 (25 years)
Capacity297
Residents208
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Crestwood

Symphony Of Crestwood
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

April 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

December 11, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

August 26, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

June 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

April 28, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintEnsure that residents are fully informed and understand their health status, care and treatments.

January 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

September 26, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 24 days
---Fine$49,999 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Crestwood require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 35min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 30min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

56.1%
68.9%
68.9%
68.9%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
38.5%
39.5%
34.3%
35.2%
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.0%
56.8%
58.7%
50.0%
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.8%
10.4%
10.1%
12.1%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.4%
18.2%
10.3%
8.3%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose ability to move independently worsened
17.8%
15.0%
15.3%
15.8%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antipsychotic medication
11.2%
17.1%
16.6%
21.9%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose need for help with daily activities has increased
2.6%
0.6%
0.6%
0.6%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who self-report moderate to severe pain
6.5%
9.6%
11.0%
8.0%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who lose too much weight
7.5%
7.9%
7.0%
11.9%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of high risk long-stay residents with pressure ulcers
4.6%
3.8%
4.5%
4.0%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who have depressive symptoms
0.6%
1.8%
3.7%
1.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a urinary tract infection
1.8%
0.6%
0.0%
0.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
2.1%
1.5%
0.5%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

28.1%
35.8%
25.3%
10.3%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.7%
27.9%
27.9%
27.9%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
38.3%
36.2%
44.0%
48.7%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
14.2%
14.6%
11.5%
9.8%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
3.5%
2.9%
2.3%
1.1%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
1.0%
1.2%
1.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places