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Whitehall North, The

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Ken Kadz
    ★★★★★ a month ago

    Tried calling this place 3 times in between 9am & 930am on Wednesday Sept 6th , 2017. All three times the phone rang endlessly and nobody bothered to answer . I could only imagine how frustrated someone would be if they were calling about a loved one during an emergency ...

  • Gerry Malin
    ★★★★★ a year ago

    Excellent therapy. Attentive care by an excellent staff. Dedicated to patient care. To name a few devoted employees..Jean, Kim, Ursala, Special Rosie, Tracie and so many more. Exceptional people. Can't say enough good things. I recommend highly. Gerry Malin

  • Kathleen Sheehy Chekel
    ★★★★★ a year ago

    I was there for two weeks following knee replacement surgery. Couldn't be happier with the experience. Nina, my PT, was wonderful. Highly recommend her. The facilities are very nice and the amenities above par. My visitors loved the free ice cream and pop corn in the quaint lower level. I'm sorry that other reviewers didn't have a positive experience, as I have no complaints.

  • Bill Doll
    ★★★★★ a year ago

    I had bilateral knee replacement surgery, and I was in rehab at White Hall for 2 weeks. The therapists and nursing staff were the best, they were there with anything I needed. They provided me with excellent therapy, and thanks to them I'm well on my way to recovery!

  • Kay J
    ★★★★★ 2 years ago

    Despite reasonably nice rooms the staff is not really concerned about your needs. The staff may or may not come when you call them for help. I was in the bathroom waiting for more than 15 minutes for someone to come and help me. Finally I decided that I would have to move into the wheelchair by myself. I fell on the floor and I started screaming for help. Finally some non employee heard me screaming as loudly as I could, and told the staff that someone was calling for help. They eventually came and found me on the floor with my leg bleeding. A few of the staff cares about you, but the majority of the staff is indifferent. They do their job description kind of, some a little better than others. Their physical therapy program is not as good as it has been in the past. I had been here before and it had been much better. The therapists now spend a lot of their time charting rather than with the patient. That way they don't have to do their charting at a later time. There is a new unit set up for knee and hip replacement which is nice, but if you don't meet and come along as quickly as they want you to, you get sent down to the regular floor even if you signed up for the new unit and that is what you expected. I protested and was told that my choices were to leave or go to the other area. Whitehall does what it wants regardless of what is best for the patient. Things that belong to you disappear frequently. Each time I have been here that has been the case. Do not bring anything that you want to go home with. Clothes have been stolen and there is no reimbursement for what has disappeared. Even though labels are put into things, they are gone. I have lost pillows, bath sheets, stuffed animals, and lots and lots of clothes. This time I decided not to send my clothes to the laundry and that has helped to keep my clothes from disappearing. There are other rehab facilities that are far superior to Whitehall. I decided to give Whitehall another chance because of its location and my previous positive experience with physical therapy. But after this experience, I will definitely choose another facility. Their discharge routine is not based on what is best for you which also disturbs me greatly. You go when they say - you have no choice.

About Whitehall North, The

General Information

Legal Business NameWhitehall North, L.L.C.
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 1, 1991 (26 years)
Capacity190
Residents143
Percent Occupied75%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Whitehall North, The

Whitehall North, The
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 18, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

September 28, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

August 30, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that special or therapeutic diets are ordered by the attending doctor.

December 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

August 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Whitehall North, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 35min
ReportedExpected
CNA
20min
45min
ReportedExpected
LPN
1hr 50min
1hr 20min
ReportedExpected
RN
5hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.3%
98.3%
98.3%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
97.6%
100.0%
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.3%
18.0%
14.3%
11.8%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.5%
23.6%
27.0%
3.6%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose ability to move independently worsened
14.8%
9.3%
9.5%
15.8%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antipsychotic medication
8.9%
0.0%
0.0%
0.0%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose need for help with daily activities has increased
8.7%
2.9%
0.0%
0.0%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who self-report moderate to severe pain
3.8%
3.7%
9.5%
5.3%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who lose too much weight
5.9%
1.9%
2.5%
2.6%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who have depressive symptoms
3.8%
7.4%
9.5%
5.3%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a urinary tract infection
1.9%
1.9%
2.4%
2.6%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
1.8%
0.0%
0.0%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.8%
88.7%
93.4%
94.6%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
93.9%
93.9%
93.9%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
54.9%
53.6%
48.0%
48.8%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
12.2%
10.3%
10.0%
12.2%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.2%
1.1%
0.9%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.2%
0.1%
0.1%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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