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Whitehall North, The

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Deerfield Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Laura Belloff
    ★★★★★ 6 months ago

    I am so impressed with the care at Whitehall. They work above and beyond to make sure that my grandma and all the patients needs are met. They also all go the extra mile to make everyone enjoy their stay.

  • Dog and Squirrel
    ★★★★★ 9 months ago

    Some of the nurses are excellent but others are not that great. I saw one nurse laughing at my 95 year old mother which I did not think was very nice -- it was not confidence inspiring.

  • Alicia McNamara-grott
    ★★★★★ a year ago

    I had 2 weeks stay approved with my doctor and my insurance months before my hip operation. 4 days after I came to Whitehall, the case worker came to my room and told me that insurance had not yet approved my stay and if they didn't I would have to leave immediately! Her exact words. I was panicked as to how I would get my friend to come to get me. I had visions of sitting on a bench outside till she came. She said that Whitehall would cover the days that I had been there. I was shaken because I thought I had done what I was supposed to do to get approval. I live alone and on the second floor. I asked about the second week and she said that they could not get approval for the second week until after the first week was up. And if I chose to gamble, I would be responsible for paying the days that I had stayed in the second week. I called my insurance but they were closed. The next day they said I had been approved the previous day at 1 pm. And that Whitehall could start to process my next week right now. They said they saw no problem. I called the case worker and she said the first week had been approved, but the insurance would never approve a second week. There were other people there who had been there for two weeks. Obviously, they didn't want me or my insurance. The physical therapy staff was quite good. The food was good. The amenities were good- music parties, ice cream parlor. But the nurses did not know medications or what they were for. You had to ask for your medicines and ice packs and bathing. They were not there for your comfort. I was trapped one day on the second floor because they were doing a photo shoot to promote the facility and told I couldn't use the elevator!

  • john wirth
    ★★★★★ a year ago

    Whitehall does provide good care. The therapists and nurses are generally attentive and appear to be genuinely focused on helping their patients. The CNAs are likely to pester your loved one daily for a home-health job. The truly appallingly aspect of my family's experience is the administration. They terrified my mother, making her think that Whitehall was going to throw her on the streets. We had to order the admin team to stay away from her. Then when it came to her discharge, they released her without her meds, didn't have any prescriptions ordered for her, and wouldn't provide us with her list of medications, dossages, etc. that the Whitehall doctor had prescribed.

  • Gerry Malin
    ★★★★★ 3 years ago

    Excellent therapy. Attentive care by an excellent staff. Dedicated to patient care. To name a few devoted employees..Jean, Kim, Ursala, Special Rosie, Tracie and so many more. Exceptional people. Can't say enough good things. I recommend highly. Gerry Malin

About Whitehall North, The

General Information

Legal Business NameWhitehall North, L.L.C.
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 1, 1991 (28 years)
Capacity190
Residents143
Percent Occupied75%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Whitehall North, The

Whitehall North, The was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 7, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Whitehall North, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 35min
ReportedExpected
CNA
20min
45min
ReportedExpected
LPN
1hr 50min
1hr 20min
ReportedExpected
RN
5hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.3%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.7%
100.0%
100.0%
98.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.5%
13.2%
14.6%
9.8%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.6%
15.9%
13.2%
21.1%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
18.6%
15.6%
18.8%
16.0%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
7.5%
2.6%
5.0%
10.0%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
4.4%
8.3%
6.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
-
0.0%
0.0%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
5.0%
5.0%
6.8%
2.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.1%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
7.1%
0.0%
2.1%
8.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
4.7%
6.7%
6.2%
6.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
3.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.7%
96.0%
94.4%
94.7%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.9%
90.4%
90.4%
90.4%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.7%
53.3%
55.9%
54.4%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
11.1%
9.9%
8.4%
6.7%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
0.6%
1.1%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.1%
0.1%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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