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Providence Downers Grove

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  3. Downers Grove Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Karen Rosner Smith
    ★★★★★ in the last week

    WOW, WHAT A HIDDEN GEM PROVINDENCE IS!!! My 88 year old mom spent about 3 weeks at Providence in Downers Grove. I can not believe how incredibly kind and attentive the staff, nurses, cnas and marion joy therapists are in this facility. My mom has been to 2 other rehab facilities and Providence is the best!!! She was very weak when she arrived and now she is back at home living on her own again. The food is pretty good. They have their own private rooms and the nurses or cnas are good at responding when the light goes on. Even though there are days when the staff is busy they will stop to say they will be with her soon. It is amazing how well elders respond to healing and getting stronger if they are cared for like a family member. I highly recommend Providence of Downers Grove!!! Thank you taking such great care of my mom!!

  • Kelley Kalinich
    ★★★★★ 3 months ago

    My 85 year old father spent two weeks at the facility recently. We knew that the PT and OT services would be excellent due to the staffing of these positions from Marianjoy. As it turned out, all of the personnel were outstanding from the CNA Dorothy, who was AMAZING to the nurses, administrative staff and social worker. To offer perspective, my father stayed in this facility two years ago for 36 hours and was moved because we were so unhappy with the circumstances. As such, I was reluctant for him to return. The changes that have occurred in two years are very impressive and I gather that the administration is still planning on even more improvements. (I.e. a new mounted TV was installed in my Dad's room just before he was discharged). All of my Dad's needs and inquiries were addressed in a timely and appropriate manner. The same was true when family members inquired about procedures, etc. Our experience was very positive and I would not hesitate to have a family member stay at this facility in the future, assuming that the management continues on the path that they have set. I am extremely picky and have very high standards. They met almost all of my expectations. Thank you to everyone at Providence!

  • Shannon Oc
    ★★★★★ 4 months ago

    Mom was admitted on a Saturday, there were no nursing personal to do her intake, she was recovering from a broken hip and shoulder and could not move. They didn't bathe her, and when they brought her food, they dropped the tray and left. She could not feed herself and when she tried using the "call button" she would wind up waiting for a half hour before being acknowledged. They lost her dentures so when she was transported back to the hospital she to a skin infection, she went without them. Noone at the facility will take accountability. I am still waiting for the nursing manager to call me back for 2 days.

  • Michael Nestroy
    ★★★★★ 2 months ago

    Good service, but building isnt being kept up well... Wall paper falling off, walls not painted.

  • brian spravka
    ★★★★★ a year ago

    If I could give negative stars I would. Nobody in the building listens to what you have to say. I've been fighting with doctors and nurses and administrators about not getting medication, not changing perscriptions properly, Not knowing how to do simple math or put numbers in order from smallest to largest, not bringing medication at scheduled times, changing perscriptions without explaining why or telling me. they take a long time to answer call lights more than half the time. You have to have your room door open if you want any kind of air conditioning wich cuts down on privacy. The hallways smell of feeces. as far as the food and the kitchen ; you get a menu and fill it out, thats what youre supposed to get Nothing more, nothing less. Every day they bring me extra things I didnt order, or they wont bring my whole order, or the order will be wrong. The only positive thing I can say is it has a smoking section, and after dealing with the poor care, uneducated staff, stench that infiltrates your nose, meds that are wrong and or changed without notice or reason and food that is wrong, not to mention you have a background check they dont tell you about and the random blood draws that they dont tell you why its happenning and they dont give you the results. Its a terrible facility with a poor uneducated staff that doesn't listen or follow orders and doctors that cant even do simple math to figure out medications or what an increase is. also good luck getting the medication on time. Its been nothing but a terrible expierience all around and I would never recommend anyone to come here or committ your parents here. I hate that I have to stay here another second. Let alone the month plus I've suffered already.

About Providence Downers Grove

General Information

Legal Business NameProvidence Operations LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 22, 1989 (29 years)
Capacity145
Residents81
Percent Occupied56%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Providence Downers Grove

Providence Downers Grove was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 21, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 8, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

February 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

February 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Providence Downers Grove require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
20min
40min
ReportedExpected
LPN
1hr 20min
1hr 10min
ReportedExpected
RN
4hr 10min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.4%
97.4%
97.4%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.6%
88.2%
93.2%
100.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
66.7%
74.1%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.2%
23.5%
14.6%
15.2%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.6%
30.7%
12.9%
14.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
20.0%
21.2%
14.0%
22.9%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
18.8%
3.0%
22.5%
2.2%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
5.9%
0.0%
2.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
10.0%
0.0%
5.0%
4.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
3.1%
0.0%
7.5%
4.4%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
5.7%
5.9%
9.1%
4.2%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
5.6%
0.0%
4.5%
2.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.8%
7.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.0%
87.5%
92.6%
92.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.9%
84.9%
84.9%
84.9%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.1%
63.1%
62.4%
62.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
1.3%
1.3%
1.5%
4.5%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.4%
0.7%
1.6%
3.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.6%
0.8%
0.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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