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Heritage Health-Elgin

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Reviews
Overall Rating 4.4 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    I moved my mother here in Feb. of 2017. I cannot even begin to express how wonderful and AMAZING the staff are here~and how well they not only care for my mom, but treat her with dignity and respect. I feel so blessed to have found Heritage. There is absolutely no comparison to the other assisted living home she was living in Aurora (where she fell and broke her hip). Since moving her to Heritage, she has shown remarkable improvement in her speech and in her ability to feed herself, plus she's always happy. It speaks volumes to me that many of the staff have been working here for 20+ years like a 'family'. That is unprecedented in this type of industry. Heritage has scheduled routine care plan meetings with me -- I'm always up-to-date on Mom's health issues, medications, vaccinations, physical therapy, etc. They even plan special dinner events about 3 times per year for residents and families, great food and live entertainment! I don't usually post reviews, but I felt that Heritage deserves the very highest level of praise. I want to thank each and every staff member at Heritage for all they do for mom. I am so impressed with each one of you; you treat my mom like I treat my mom and I am so extremely grateful.

  • ★★★★★ 2 months ago

    My mom was at this facility on two different occasions. The first time she broke her neck and the second time she broke her leg. Both times my family members and I felt very much at ease knowing what great care she was given. All the nurses, aids and therapists were extremely attentive and they developed a relationship with her. I always felt I could ask questions and everyone was willing to listen and help. My mom is a stickler for cleanliness and she was always more than satisfied with the cleanliness. Each day she was fully dressed and even had on a little make-up. Sadly, my mom developed pneumonia and had to be hospitalized. The hospital released her even though she had developed other infections. I know my mom was grateful to pass at Heritage as it was second best to home. Many of the staff members were truly upset by her death and very comforting to us as a family. I just wanted to express my gratitude!

  • ★★★★★ 2 months ago

    What wonderful place for my sister who could no longer live in a traditional home setting after a massive stroke! Everyone, from Nursing to Support staff, is very knowledgeable plus having compassion and caring nature is an unbeatable combination. Although the home is an older building, it is well kept, clean, shiny and does not have the "nursing home" smell. We have no regrets choosing Heritage as her new home.

  • ★★★★★ 2 months ago

    This is a great place, no worries for family members with your loved ones here, they are well taken care of. Employees do a great job, and keep you updated on the care plans. Everyone works together as a team like a family and they do strive everyday to improve on the quality of life on every patient.

  • ★★★★★ 2 months ago

    Awsome place. Came to visit a friend and right away the staff was friendly and helpful. The building did not smell like a nursing home. The care was great our friend looked good as did all the patients. All the staff was great.

About Heritage Health-Elgin

General Information

Legal Business NameHeritage Manor Elgin LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 8, 1982 (35 years)
Capacity94
Residents80
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Health-Elgin

Heritage Health-Elgin
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

November 25, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Health-Elgin require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 45min
ReportedExpected
CNA
20min
35min
ReportedExpected
LPN
1hr 25min
1hr
ReportedExpected
RN
4hr 20min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
0.0%
0.0%
0.0%
0.0%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.0%
9.5%
9.1%
10.6%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
0.0%
0.0%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antipsychotic medication
3.3%
5.4%
3.8%
0.0%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
2.0%
0.0%
0.0%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who self-report moderate to severe pain
2.5%
3.9%
1.4%
0.0%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who lose too much weight
6.8%
10.0%
8.2%
11.3%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of high risk long-stay residents with pressure ulcers
98.7%
94.4%
86.8%
80.6%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who have depressive symptoms
7.6%
6.6%
1.4%
2.7%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a urinary tract infection
2.5%
2.6%
2.8%
2.7%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

-
100.0%
100.0%
-
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.3%
95.0%
95.0%
95.0%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
-
-
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
-
-
3.3%
-
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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