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Symphony Evanston Healthcare

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Evanston Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • truth seeker
    ★★★★★ 2 months ago

    The first thing I noticed was no typical odor. The staff is very caring and pleasant.

  • Jaimini Patel
    ★★★★★ 6 months ago

    I have been working as a therapy manager at Symphony Of Evanston over 1.5 years now. It's been a pleasant experience working with the team who always goes out of their way to provide excellent care. Our therapy team is the best team around. Our team of therapists skillfully provides one on one care.

  • raisa lasenby
    ★★★★★ 2 months ago

    I worked for this place starting in may and it started ok except we were always short on supplies and some of the management really considered certain housekeepers to be slaves. The entire time I was there there was always some type of gossip or drama amongst departments. The best part about working here was the residents the way they acknowledge and thank me for my hard work including buying my own supplies to make the facility smell better. Even tho I worked hard and made sure my residents was happy including washing a resident hair. Because she was kicked out of the salon she pays to use. I purchased products for her and did her hair myself when I could because she had gone about two years without it being washed. However the administrator poorly handle a situation and decided to harbor a hostile work environment and fired me because I said I was reporting him to the Eeoc due to this situation and the supervisor over housekeeping telling me and another employee that the administartor and hr had a personal Vendetta against us. He retaliated against me and fired me for it. If u could find a another job do so. Don't work here or bring your loves one here. Poor management and no empathy. And if u decide to dO either one of these choices RECORD EVERYTHING AS I DID SO U CAN HAVE PROOF OF HOW incompetent this facility is being ran and incase they decide to fire u for theire wrong doing u can go to the proper authorities and make them accountable for it.

  • Russ Rose
    ★★★★★ 2 months ago

    Let me start with acknowledgement of some of the staff are very skilled and do their jobs very well. With that being said, all else falls ridiculously short and borders neglect, abuse, ignorance and several other choice words. I went to symphony of Evanston after a liver transplant and found most of the self hype advertisements are just plain lies. They are no where near the truth. The room was fair although it was cleaned only when they got around to it. I had a large flowering plant that was given to me, one night it fell on the floor from the window ledge. At 5:00am after vitals were checked I was informed as the staff member was heading out the door "your plant fell" and she was gone. I left the plant on the floor and it stayed there on its side all broken with petals everywhere until the day before I was discharged. They lost my laundry and all my clothes for 9 days so I had to purchase more clothes or go butt naked with a hospital gown only. On three occasions the food I special ordered for myself and my visiting wife never showed up. Not just late as is normal every other day but did not come at all. Meds that were time sensitive were given up to two hours late. My surgical wound was done differently by each person and on one occasion the gal was afraid to put a dressing on my Incision wound area. I could go on and on but I will leave it with this final word. "Stealing" yes that's right, I had cash and winning lottery tickets taken from my nightstand never to be seen again. Ok one more thing. They have no "chef" the menu and food is outsourced and put into steam tables. In my entire stay there I never got a hot soup, at times it sat in a bowl uncovered on a cart for 30-45 minutes before the food was brought to the room. If you have the option to go elsewhere I say run if you can to anywhere else than the Symphony of Evanston. It really seems that they are either going broke since the dining room on the 5th floor where I was has five 4 person tables but on the average day only Five or so chairs to sit in. Forget the Facebook photos, there are no tablecloths and nothing looks like the staged photos online. There, I'm done. I also would like to apologize to the few staff members who really did work hard and took their positions seriously. I will not name names but you know me and you know who I'm talking about. Russ Rose

  • chiQue Henderson
    ★★★★★ 5 months ago

    There's a reason why I'm still around... I love the place and the people I work with. ?

About Symphony Evanston Healthcare

General Information

Legal Business NameSymphony Of Evanston Healthcare LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 5, 1994 (25 years)
Capacity159
Residents110
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Evanston Healthcare

Symphony Evanston Healthcare was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 29, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
CManyPotential for Minimal HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

May 26, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Evanston Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
25min
45min
ReportedExpected
LPN
1hr 15min
1hr 25min
ReportedExpected
RN
3hr 45min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.2%
98.5%
98.5%
98.5%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.5%
92.2%
91.7%
95.5%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.9%
25.4%
23.2%
20.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.0%
21.5%
22.1%
19.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
22.2%
24.2%
29.3%
23.1%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
20.4%
16.3%
23.1%
12.7%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
14.0%
6.2%
14.0%
4.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
7.9%
10.6%
9.5%
3.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.8%
0.0%
1.5%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
1.8%
0.0%
0.0%
1.6%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
1.8%
3.1%
1.8%
3.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
3.1%
5.0%
3.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.2%
0.8%
1.8%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.9%
94.9%
96.1%
93.2%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.0%
86.2%
86.2%
86.2%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.5%
80.2%
78.2%
86.6%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
0.0%
2.0%
3.0%
0.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.0%
1.6%
1.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.2%
0.4%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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