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Symphony Evanston Healthcare

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Evanston Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Jaimini Patel
    ★★★★★ a month ago

    I have been working as a therapy manager at Symphony Of Evanston over 1.5 years now. It's been a pleasant experience working with the team who always goes out of their way to provide excellent care. Our therapy team is the best team around. Our team of therapists skillfully provides one on one care.

  • chiQue Henderson
    ★★★★★ 3 weeks ago

    There's a reason why I'm still around... I love the place and the people I work with. ?

  • Philip Stone
    ★★★★★ 5 months ago

    I've had the honor of working in this facility for 3+ years now. Never in my professional experience have I had the pleasure of working with so many people who commit themselves to the exhausting task of providing care for the frailest of the frail, day in, day out with such pride, dignity, and competence. It truly is a special place, and I feel fortunate to be included as a member of this team.

  • Terri Paulson
    ★★★★★ 6 months ago

    I would give them zero stars but I can't post a review without a star rating. My mom is a tough case but they didn't do much for her at all and they missed an antibiotic resistant bacteria that hit her bloodstream! The ice machine broke so ice was only available during meals and the water came straight out of the faucet. The staff is NOT gentle when moving and changing patients nor do they do a thorough job of cleaning the patients. In the evening, the staff is too casual with custodians hanging at the front desk and answering the phone without know the appropriate protocol for handling phone calls. Do your loved one a favor and take a pass on this place.

  • Ana S
    ★★★★★ 6 months ago

    Walking into Symphony rehab of Evanston looks nothing like the website's pictures. The floors are depressing, rooms dirty, with bathrooms smelling of urine. Patients sit unattended in the hall and a friend of mine waited 2.5 hours until someone came in to help her go to the bathroom. Perhaps if they had more staff, patients would be cared for quicker, go home faster, and make room for another patient. (It's a win-win for everyone. You make more money by more turn around, your staff is supported and feels happier to actually go to work instead of excited to go home like the women said on the elevator ride down, and the patients feel taken care of.) Good energy gets people well faster.

About Symphony Evanston Healthcare

General Information

Legal Business NameSymphony Of Evanston Healthcare LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 5, 1994 (24 years)
Capacity159
Residents110
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Evanston Healthcare

Symphony Evanston Healthcare was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 29, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
CManyPotential for Minimal HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

May 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

September 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Evanston Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
25min
45min
ReportedExpected
LPN
1hr 15min
1hr 25min
ReportedExpected
RN
3hr 45min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.2%
98.5%
98.5%
98.5%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.5%
92.2%
91.7%
95.5%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.9%
25.4%
23.2%
20.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.0%
21.5%
22.1%
19.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
22.2%
24.2%
29.3%
23.1%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
20.4%
16.3%
23.1%
12.7%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
14.0%
6.2%
14.0%
4.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
7.9%
10.6%
9.5%
3.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.8%
0.0%
1.5%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
1.8%
0.0%
0.0%
1.6%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
1.8%
3.1%
1.8%
3.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
3.1%
5.0%
3.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.2%
0.8%
1.8%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.9%
94.9%
96.1%
93.2%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.0%
86.2%
86.2%
86.2%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.5%
80.2%
78.2%
86.6%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
0.0%
2.0%
3.0%
0.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.0%
1.6%
1.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.2%
0.4%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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