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Villa At Evergreen Park,The

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  2. Illinois
  3. Evergreen Park Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Marie Gray
    ★★★★★ 3 months ago

    This is a beautiful and clean facility. Everyone was very pleasant and seemed to take pride in their work. My mother was there for rehab about a year ago. They got her up and moving and back to her regular routine. There could have been a little more assistance and presence at meal times in the dining room or I would have given 5 stars. My mother needed additional help this year and we are looking to return to this facility.

  • Recisa Davis
    ★★★★★ a week ago

    Villa Evergreen is not a place where you should put your loved one in. There's no real security you can just walk in through the emergency area without signing in. Staff does not know anything that's going on with your loved one there always a new person at the desk with no information. Some staff members was not about trying to locate information but all was not friendly. I do not recommend this place at all they need to get things in order.

  • Rick Benson
    ★★★★★ 3 weeks ago

    This place is a joke! The employees here are no help and have no respect, majority of them reek of marijuana. The administrator Valerie is nowhere to be found when needed, staff will say she's hiding in her office. I never been to a building before where the administrator doesn't make herself seen or known. The nurse Diana sits on nursing station on the phone face timing her children on a daily basis. When you complain to Odette the director of nursing you get the run around. For example, when nurses and cnas don't answer the call lights in a timely manner, she has some excuse as to why it couldn't happen and does not hold her staff accountable . I am told she only walks the halls when public health is in the building, what kind of manager is that? Don't not place your loved ones here they will be killed for lack of training and care. The staff is more worried about smoking doobies then answering call lights!

  • Henrietta
    ★★★★★ 2 weeks ago

    I've read all the reviews with my mother but still decided to choose this place due to the surgeon recommending rehab and particularly The Villa.I told him about the reviews and his response was none of his patients has had any issues. She's at the Villa...I must say so far so good. She admitted on the 8th of April, and was over whelmed with welcoming from staff. I admit my antennas stay up due to reviewes I've read. The staff so far seem very attentive. A young lady actually went out of her way to get my mom fresh fruit from the store the same day she admitted, due to her having a taste for fruit but the fruit mom wanted wasn't on the menu. I requested to stay the first night due to my own anxiety and I was denied due to facility "policy". Thankfully my mom said staff was actually attentive that night. She did mention that staff are quite noisy during the night with their own conversations but that also meant that staff was around so she didn't bother to complain. Medicine did take longer then expected. We found out the pharmacy is not inside the facility, which I believe is why it was delayed. Pharmacy definitely needs to be looked into. Thank God she wasn't in excruciating pain from the ride to facility.. The next morning mom finally got her meds and she wasn't that thrilled with the breakfast but that was to be expected. She was offered an alternate but declined it. Therapy evaluated her and they seem to be very caring and excited about getting her up and about. I didn't see any big shots besides the lady that got the fruit for her she popped in a few times to check on her. Today is day 3 and I pray she continues to have a positive rehab experience. She did say again, the food is not so good but we can live with that. We dont expect royalty but we do expect to be treated fairly and for staff to remain humble and attentive. I will add more if things change and when she discharges sucessfully I'll update the Star rating I gave. Right now it's a 4 due to the food and pharmacy.

  • dan laird
    ★★★★★ a month ago

    This is a horrible place !! Do not let anyone of your loved ones get care from this place !! My dad went in for rehab on a wound , my father was there for barley a week & he was Serverly dehydrated & incoherent and unresponsive , this is how I found him when I walked in there ! No one was in his room ! He was convulsing ! I had to be the one to say call 911 ! If I didn't show up when I did he would not be with us today , The paramedics even said he was on his way out , they had an oxygen tank hooked up to him that was empty !! his oxygen levels were at 55 , The staff is very unprofessional , every time I walked in there the staff would b smoking cigarettes right in front of the entrance doors , they were all on there phones & goofing off while people life's are at risk , I can't imagine how many people have lost there life at this place when it could have easily been avoided , action needs to be taken against this place & this place needs to be shut down ! They gave my dad 80 mg of morphine within a three hour period , i'd say they try to keep everybody all doped up so they don't have to do nothing , so please if you care about your loved ones please stay far away from the villa of evergreen park ! If I rate this place a -100 I would

About Villa At Evergreen Park,The

General Information

Legal Business NameEvergreen Living & Rehab Center, LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 15, 1992 (26 years)
Capacity242
Residents144
Percent Occupied60%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Villa At Evergreen Park,The

Villa At Evergreen Park,The was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 18, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

April 20, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

February 21, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 20, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

December 22, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintEnsure that residents are fully informed and understand their health status, care and treatments.

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Villa At Evergreen Park,The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
1hr 45min
1hr 20min
ReportedExpected
RN
4hr 20min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

32.3%
67.2%
67.2%
67.2%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
75.4%
78.6%
80.3%
76.8%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
84.6%
73.5%
75.8%
77.1%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
5.6%
3.9%
5.6%
5.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.1%
39.6%
38.7%
26.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
0.0%
0.0%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
5.7%
19.6%
21.6%
25.0%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
1.8%
0.0%
3.4%
7.1%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
6.7%
4.4%
10.4%
8.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.4%
1.2%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
9.8%
7.8%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
1.8%
1.8%
1.7%
1.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
1.8%
3.6%
3.3%
3.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
4.1%
0.9%
2.1%
3.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

70.5%
53.1%
58.7%
60.4%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.2%
62.5%
62.5%
62.5%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
50.6%
46.4%
49.9%
60.6%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
6.3%
5.3%
7.3%
6.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.9%
0.4%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.6%
0.4%
0.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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