Villa At Evergreen Park,The

This place was absolutely horrible. I admitted my Ma there for a 10 day rehabilitation after total left hip replacement surgery. When she was first admitted, I was duped into believing that it would be a great experience. I cannot imagine how bad it would have been if we had not visited her every day. She was left alone for long periods of time. The nurses often wouldn't respond swiftly enough. I personally witnessed them take 30 minutes to respond to a call. I'm told that she even waited about an hour to get a nurse. Not to mention the treatment she received was absolutely abhorrent. Obviously recovering from hip surgery with two knees that need to be replaced is not an easy task for anyone, especially for someone who was previously almost bound to a wheelchair. A few of the staff humiliated her, threw water on her and often left the door open even in states of undress. One nurse even attempted to give her medication two hours to early. Her PT, Kevin, even embarrassed her and divulged her personal information to an entire class. The food was also terrible. I'm a chef. I study nutrition and am going back to become a dietitian. There was nothing nutritious about the food. Not to mention, they did not honor some of her dietary restrictions. Hot food was often cold. Water came out of the bathroom sink, and though the place looked beautiful it smelled heavily of mold. There were also a lot of gnats and fruit flies. Do not send your loved ones here. Their only godsend are 3 good nurses and 3 nice PTs. Mat, Katie, and Lindsay

I recently had a loved one in this facility and I must say that the appearance of the facility is very appealing. That is the only nice thing I have to say. The doctor is never available and don't return messages. The nurses and some of the aids are rude and act as if you are committing a crime by asking the status of your loved one. So I have always heard horror stories of facilities but I figured that if my family had a strong presence that no one would mistreat our father but they still were heartless. My dad was left to lay in a bed all day and developed bed sores and then they tried to put him out. Needless to say he developed an infection and passed. A couple weeks later a friend told me that her uncle had passed away while being at the Villa and guess what he had bed sores and caught an infection too. The crazy thing is that they both were there for rehab after having a stroke. So you do the math.

My wife has been here 3 times...each time she received excellent care. My best friend is there now. Getting good care and staff is good.

I was a patient there for a month after I broke my ankle and had surgery 4 years ago. I hope it's improved since then. I thought it would be good cuz the rooms look nice. It was awful. The equipment wasn't cleaned off between patients. The food was awful. They didn't have handicap bars in the bathroom! Some of the staff was wonderful but most of them were terrible and rude. In 4 weeks I was only allowed to shower twice cuz they were too busy! Don't go there

If I could give this place 0 stars I would. Staff are rude, ignorant, and obnoxious. Nurses and cnas have always have an attitude. Cnas are always on their cell phones. Cna Stephanie was very rude and abusive to me, had her cell phone in my room and answered it while she was performing patient care on me. Management doesn't listen to complaints, because they don't care themselves. DONT TRUST THIS PLACE!!!