Villa At Evergreen Park,The

This place was absolutely horrible. I admitted my Ma there for a 10 day rehabilitation after total left hip replacement surgery. When she was first admitted, I was duped into believing that it would be a great experience. I cannot imagine how bad it would have been if we had not visited her every day. She was left alone for long periods of time. The nurses often wouldn't respond swiftly enough. I personally witnessed them take 30 minutes to respond to a call. I'm told that she even waited about an hour to get a nurse. Not to mention the treatment she received was absolutely abhorrent. Obviously recovering from hip surgery with two knees that need to be replaced is not an easy task for anyone, especially for someone who was previously almost bound to a wheelchair. A few of the staff humiliated her, threw water on her and often left the door open even in states of undress. One nurse even attempted to give her medication two hours to early. Her PT, Kevin, even embarrassed her and divulged her personal information to an entire class. The food was also terrible. I'm a chef. I study nutrition and am going back to become a dietitian. There was nothing nutritious about the food. Not to mention, they did not honor some of her dietary restrictions. Hot food was often cold. Water came out of the bathroom sink, and though the place looked beautiful it smelled heavily of mold. There were also a lot of gnats and fruit flies. Do not send your loved ones here. Their only godsend are 3 good nurses and 3 nice PTs. Mat, Katie, and Lindsay

I work for them a year or so ago on the first shift and I love love love love my co-workers the help love and support that we gave was to our patients was outstanding we even got a lot of letters from the family members about how pleased they were I felt due to medical but I would love to come back now however it saddens me to read and hear all these bad reviews

My father was a patient there, recently discharged a couple weeks ago to our care. The facility is beautiful and clean when walking in. The therapy staff was wonderful, the receptionist where wonderful and welcoming. I didn't like the doors being open after hours my dad said he heard visitors late into the evenings some days. The downside was the nursing staff, I tried on numerous occasions, too get in contact with Nurse manager Paul and he never returned my call. I approached him in hall one afternoon, looked like he was on way out door. And he brushed me off acting like he didn't know my fathers care.. tried calling the Adminstrator , who I was told name is Sue, never once seen her or was able too get ahold of her. I was transferred too a extension of 7200, lady named Valeria voicemail. Never could leave voicemail too Sue. These voicemails aren't up too date, and these bosses should be available. At this point I figured we only had a couple days too discharge and I would deal with holding back on the complaints of my father not getting meds on time and call lights not being answered for 20 plus minutes. I would not recommend this place, because management didn't step up too there parts, and where's these bosses at?? I was told they had a new DON never once, seen or heard of him. Terrible place! Go somewhere else!!

The review I submitted for this facility a couple of years ago, has changed drastically under the current management. The facility is still nice and clean, however the subordinate staff is inadequately trained and the lack of attention to patience and their individuals needs is obvious. The head nursing staff and therapist can only do so much. The management seems to be saying the right things, however the follow thru is not apparent.

I recently had a loved one in this facility and I must say that the appearance of the facility is very appealing. That is the only nice thing I have to say. The doctor is never available and don't return messages. The nurses and some of the aids are rude and act as if you are committing a crime by asking the status of your loved one. So I have always heard horror stories of facilities but I figured that if my family had a strong presence that no one would mistreat our father but they still were heartless. My dad was left to lay in a bed all day and developed bed sores and then they tried to put him out. Needless to say he developed an infection and passed. A couple weeks later a friend told me that her uncle had passed away while being at the Villa and guess what he had bed sores and caught an infection too. The crazy thing is that they both were there for rehab after having a stroke. So you do the math.