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Villa At Evergreen Park,The

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Evergreen Park Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • tashie's chimchim
    ★★★★★ 2 months ago

    This place was absolutely horrible. I admitted my Ma there for a 10 day rehabilitation after total left hip replacement surgery. When she was first admitted, I was duped into believing that it would be a great experience. I cannot imagine how bad it would have been if we had not visited her every day. She was left alone for long periods of time. The nurses often wouldn't respond swiftly enough. I personally witnessed them take 30 minutes to respond to a call. I'm told that she even waited about an hour to get a nurse. Not to mention the treatment she received was absolutely abhorrent. Obviously recovering from hip surgery with two knees that need to be replaced is not an easy task for anyone, especially for someone who was previously almost bound to a wheelchair. A few of the staff humiliated her, threw water on her and often left the door open even in states of undress. One nurse even attempted to give her medication two hours to early. Her PT, Kevin, even embarrassed her and divulged her personal information to an entire class. The food was also terrible. I'm a chef. I study nutrition and am going back to become a dietitian. There was nothing nutritious about the food. Not to mention, they did not honor some of her dietary restrictions. Hot food was often cold. Water came out of the bathroom sink, and though the place looked beautiful it smelled heavily of mold. There were also a lot of gnats and fruit flies. Do not send your loved ones here. Their only godsend are 3 good nurses and 3 nice PTs. Mat, Katie, and Lindsay

  • Latoya Boyd
    ★★★★★ in the last week

    I work for them a year or so ago on the first shift and I love love love love my co-workers the help love and support that we gave was to our patients was outstanding we even got a lot of letters from the family members about how pleased they were I felt due to medical but I would love to come back now however it saddens me to read and hear all these bad reviews

  • Jack Sull
    ★★★★★ 2 weeks ago

    My father was a patient there, recently discharged a couple weeks ago to our care. The facility is beautiful and clean when walking in. The therapy staff was wonderful, the receptionist where wonderful and welcoming. I didn't like the doors being open after hours my dad said he heard visitors late into the evenings some days. The downside was the nursing staff, I tried on numerous occasions, too get in contact with Nurse manager Paul and he never returned my call. I approached him in hall one afternoon, looked like he was on way out door. And he brushed me off acting like he didn't know my fathers care.. tried calling the Adminstrator , who I was told name is Sue, never once seen her or was able too get ahold of her. I was transferred too a extension of 7200, lady named Valeria voicemail. Never could leave voicemail too Sue. These voicemails aren't up too date, and these bosses should be available. At this point I figured we only had a couple days too discharge and I would deal with holding back on the complaints of my father not getting meds on time and call lights not being answered for 20 plus minutes. I would not recommend this place, because management didn't step up too there parts, and where's these bosses at?? I was told they had a new DON never once, seen or heard of him. Terrible place! Go somewhere else!!

  • Marie Gray
    ★★★★★ 3 weeks ago

    The review I submitted for this facility a couple of years ago, has changed drastically under the current management. The facility is still nice and clean, however the subordinate staff is inadequately trained and the lack of attention to patience and their individuals needs is obvious. The head nursing staff and therapist can only do so much. The management seems to be saying the right things, however the follow thru is not apparent.

  • Tony A
    ★★★★★ 4 months ago

    I recently had a loved one in this facility and I must say that the appearance of the facility is very appealing. That is the only nice thing I have to say. The doctor is never available and don't return messages. The nurses and some of the aids are rude and act as if you are committing a crime by asking the status of your loved one. So I have always heard horror stories of facilities but I figured that if my family had a strong presence that no one would mistreat our father but they still were heartless. My dad was left to lay in a bed all day and developed bed sores and then they tried to put him out. Needless to say he developed an infection and passed. A couple weeks later a friend told me that her uncle had passed away while being at the Villa and guess what he had bed sores and caught an infection too. The crazy thing is that they both were there for rehab after having a stroke. So you do the math.

About Villa At Evergreen Park,The

General Information

Legal Business NameEvergreen Living & Rehab Center, LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 15, 1992 (26 years)
Capacity242
Residents144
Percent Occupied60%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Villa At Evergreen Park,The

Villa At Evergreen Park,The was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 18, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

April 20, 2017 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

February 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

December 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintEnsure that residents are fully informed and understand their health status, care and treatments.

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

April 14, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Villa At Evergreen Park,The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
1hr 45min
1hr 20min
ReportedExpected
RN
4hr 20min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

32.3%
67.2%
67.2%
67.2%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
75.4%
78.6%
80.3%
76.8%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
84.6%
73.5%
75.8%
77.1%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
5.6%
3.9%
5.6%
5.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.1%
39.6%
38.7%
26.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
0.0%
0.0%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
5.7%
19.6%
21.6%
25.0%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
1.8%
0.0%
3.4%
7.1%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
6.7%
4.4%
10.4%
8.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.4%
1.2%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
9.8%
7.8%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
1.8%
1.8%
1.7%
1.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
1.8%
3.6%
3.3%
3.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
4.1%
0.9%
2.1%
3.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

70.5%
53.1%
58.7%
60.4%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.2%
62.5%
62.5%
62.5%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
50.6%
46.4%
49.9%
60.6%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
6.3%
5.3%
7.3%
6.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.9%
0.4%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.6%
0.4%
0.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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