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Symphony Of Hanover Park

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Hanover Park Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Mary Ann Davis
    ★★★★★ a month ago

    I've returned to Symphony many times and have recommended it to my friends!!! Everything about Symphony is geared towards the residents. The nurses are fantastic!!! The food is good also!!! Therapy is outstanding they work hard to see that the residents go home safely!

  • Jean Lynn
    ★★★★★ 2 weeks ago

    My Dad is currently here and this place is terrible. I would not recommend having someone here unless they are here. The food service is a joke. My Dad (just like everyone else) needs good nutritious meals. He is already under weight and has lost 10 lbs since he has been here for 10 days. Every other day they screw up his menu and give home broth and hot water to eat and drink. Its totally ridiculous. They've called his dr at least twice and still cant get it right. They have no refrigerator for me to leave my Dad food. And its impossible for me to go there 3 times a day to bring him food. Having my Dad here has caused our entire family so much stress. I wish I could post some photos of the "5 star" meals. The only reason I gave 2 stars is because the physical therapy is good. The nurses,house keeping, bathing etc is all terrible.

  • Barbara Balik
    ★★★★★ 3 months ago

    I did not eat in the dining room or or use any activities. I would like to mention Kara who is wonderful in my room. I would like to mention Molly and Anna who were wonderful for therapy. I would like to mention Yvonne who helped me get my discharge papers the day of discharge. I would like to mention Ashley who help me leave on time on Wednesday when my social worker Heather said that's not protocol and told me I was rude. All of the above people help me through my one-week stay there. I had been there for a 7 weeks Day in 2017. Because of that previous day I went back. If I were to rate Heather the social worker on a scale of 1 to 10 she is a -4. I asked for the attending physicians phone number to speak to him and she told me she didn't have it which was a lie. She told me that I had to come back on Thursday when there was no one to bring me home which was a lie because Ashley made it happen. As I was leaving she told me my home health care was Amita health and when I call them over the weekend she had already been informed that they were full and it would be someone else. She never calls on Thursday or Friday to tell me it was changed to kinder and that it needed to be referred to them. Thank you all mentioned above for a job well done. It is really a shame that the person who I communicated with last was the person who was a liar an incompetent. She was not there the last time as a social worker in 2017

  • Barbara Balik
    ★★★★★ 3 months ago

    My first experience in 2017 was better. My review was about my recent discharge one week ago. I am responding to your owners reply.

  • Juan Rodriguez
    ★★★★★ 2 months ago

    Avoid this place. I had a close relative staying there and they are short staffed, not to mention that she calls the nurse for assistance and they take hours to respond. It is crazy how they have schedules to shower people as they cannot have everyone taking a shower daily. Food is just as bad, they claim to have a five start chef, but honestly, it is like a 1 star service. Lack of understanding to patient needs and it is not a nice place to stay during your rehab. Don't stay here, do yourself a favor.

About Symphony Of Hanover Park

General Information

Legal Business NameSymphony Hanover Park LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 11, 2011 (9 years)
Capacity150
Residents91
Percent Occupied61%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Hanover Park

Symphony Of Hanover Park was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 12, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

September 28, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

August 12, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Hanover Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
1hr 45min
1hr 40min
ReportedExpected
RN
4hr 55min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
86.4%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
4.8%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
9.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
10.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
4.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
2.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

68.8%
63.1%
64.3%
73.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.7%
64.6%
64.6%
64.6%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.9%
57.9%
64.1%
66.6%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
1.6%
9.0%
19.2%
12.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
0.5%
0.5%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.1%
0.3%
0.5%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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