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Symphony Of Hanover Park

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    Don't be fooled by the appearance. While on the surface this looks like a nice, well cared for facility, its nothing more than lipstick on a pig. The care is atrocious and the rehab is a joke. At the rate they rehab, you'd die first. And then they lie on the made up rehab reports....logging time that never occurred. The "staff" Doctor is non-existent and took my mother off medication prescribed by her surgeon without ever even seeing her. All they do is dope you up on pain medicine and stick you in a bed that's like sleeping in the floor. The meals they serve ... They should be ashamed. They wouldn't serve it to their pets. I had to get darn right nasty to get my mother out. They were practically holding her hostage for her insurance money. RUN FAR and FAST from this place before you put a family member here for care.

  • ★★★★★ a week ago

    I generally do not write reviews as I am very satisfied individual when it comes down to any services. I have been trying to resolve my billing issues with them since past couple months. Tried to leave VM to their billing team, their social worker multiple times but no response back for few weeks. Then all of a sudden i receive call from their corporate office for bill payment. I tried to explain the situation to them but they told us to contact local facility. When i try to ask them about the miss or process they do not want to take responsibility of process as they want patient's to stay for longer time at the rehab center even if not needed and they have patients pay for it. Intolerable! Now, i have left VM to their manager. Lets see when i get response back from them. I feel that the rating should be zero but i do not have that option.

  • ★★★★★ 3 months ago

    Lost for words at how much a farce this place is for "recovery". To have to constantly wait 25-30 minutes to get a nurse to help a fall risk patient to go to the bathroom is unacceptable. When confronting the head administrator about this god awful service, she ran and hid, like the rest of her staff that magicly disappears when they needed to do there job. If you are unfortunate enough to get placed here pray you have at least one nurse by the name of Sheldon, the only person to actually give a damn about his patients. If my family weren't constantly visiting to actually see this place my mother could have eventually died at the terrible care of this facility and there "doctor" Ramachandran.

  • ★★★★★ 3 months ago

    This place is not worth the 4 stars its said to be. Their motto is 'shortest pathway from hospital to home' but my mom ended back up in the hospital because of this place. They fought with her about her medication and refused to give her pain meds when the doctor said she was to have them. You have to have 15-45 mins maybe even an hour to get someone, she fell in the bathroom and waited on the floor for 45 mins. Terrible place to bring your family to recover.

  • ★★★★★ 6 months ago

    Completely incompetent staff my mother was there for a couple days for rehab after knee replacement surgery, they tried to give her the wrong medicine on multiple occasions she is allergic to iron and she told them multiple times and they still tried to give it to her, she asked them to clean her pick line for an entire day they never cleaned it and it got clogged then they had to replace it which is very painful, she ordered dinner and the nurse forgot to place her order and when she asked about it the nurse said that the cafeteria was closed. HORRIBLE PLACE TO SEND YOUR LOVED ONES TO COMPLETELY INCOMPETENT STAFF.

About Symphony Of Hanover Park

General Information

Legal Business NameSymphony Hanover Park LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareJanuary 11, 2011 (7 years)
Capacity150
Residents82
Percent Occupied55%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Hanover Park

Symphony Of Hanover Park
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 12, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

June 7, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 22, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 7, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
BSomePotential for Minimal HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
BSomePotential for Minimal HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Hanover Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 25min
ReportedExpected
CNA
50min
50min
ReportedExpected
LPN
2hr 15min
1hr 45min
ReportedExpected
RN
5hr 5min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.3%
81.2%
76.7%
70.6%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
76.7%
76.7%
76.7%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.0%
60.0%
68.6%
70.4%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
1.3%
0.4%
8.9%
12.5%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
1.4%
2.0%
2.5%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.6%
0.5%
0.5%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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