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Heather Health Care Center

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Reviews
Overall Rating 1.2 / 5.0 ★★★★★

  • Sheena Robinson
    ★★★★★ a week ago

    Worst facility I've seen in a long time. My father, who had dementia, fell 3 times. A nurse told a family member that she told him that he couldn't get up. What? He had dementia!! How would he remember? Then, my father had passed away but the nurse, can't remember her name but she's African and works on nights, told my family that she heard a faint heartbeat. He was already in full rigor! Smh.. I'm honestly surprised that this facility is still standing. They need to seriously be investigated. The only good thing about this place is that it's located near a hospital, for quick transport for inevitable patient injuries. KEEP YOUR FAMILY MEMBERS AWAY IF YOU CAN! PLEASE!

  • Lavaysha Cooper
    ★★★★★ 2 months ago

    Sad place. My mom was here for 18 days in Jan. She was told that this was a rehabilitation center and that they would care for her. She was in stage 4 cancer and was trying to get better for chemo...that never happened. She passed Feb 1st. We constantly pushed the staff to watch over her. She wasn't getting enough food so they started her on Ensure... about a 2oz serving. That was not enough to help with her nutrition. I was constantly bringing her food and drinks. Unresponsive doctors... over worked staff. .. although one young lady was helpful,(believe her name was Diamond ) so many others turned their backs on her. My aunt and myself kept constant contact with my mom, visiting often...but we pushed the staff over and over to check on her. .. she couldn't do anything for herself anymore and needed help. The sad thing is, they complained that my mom was being rude or pushy, but she actually was going through terminal restlessness!! No one was able to diagnose her except for Hospice... they ignored her. She went to Ingalls on a Sunday morning and when we came up to Alden Heather to get her things, they had already cleaned her stuff out and NOONE could tell us where her belongings were. We were up there 3 times to get her stuff.... In 3 days mom was gone and we still had to wait for them to find her belongings.... Disgraceful place!! People don't want to be placed in a nursing home.. I can't think of anyone who says, take me there and leave me there... nope... but if they must be there, TAKE CARE OF THEM!!! I looked at this post again to see if there were any responses a year later and I see that the OWNER responded to everyone but me. Interesting, since this place put us through hell. I pray that you can take care of your loved ones better than you took care of my mother. I wish Gods blessings upon you and hope and pray that no one ever has to deal with what we had to.

  • tamica moore
    ★★★★★ 5 months ago

    This is the worse place to take your Loved one my aunt was here for a month and got the worse rash and bed sores I have ever seen and they wasn't cleaning her properly Please don't bring your Loved one to this place

  • Dylan Rieken
    ★★★★★ 11 months ago

    Not too great of a place. Unprofessional staff and they will do everything they can to suck you into this place and it's not worth it. The care is terrible and the facility is not controlled right. I expected a lot more out of them and I was disappointed in how much they lied to me before to get me into this dirty place! I will be in contact with the IDPH since I have proof my wound care was not done and the cleanliness of the facility was not to state standards. And also the food safety control with the food. Was not the right temperature which could of made one of the residents sick. There in for a rude awakening! Bout time they shape up or close down. I've seen better and this was by far the worse. They should be ashamed of them selves. Keep up the horrible work staff. Continue to hiring managers that do not know what there doing. Hint hint it all starts with Firing your managers without good managers you can have a good staff just saying from experience :)

  • Valerie Armfield
    ★★★★★ 2 years ago

    was great yet I could not accept it due to my time frame at ny presenr job. They did leave it open for me to call them back.

About Heather Health Care Center

General Information

Legal Business NameHeather Health Care Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 17, 1978 (40 years)
Capacity173
Residents133
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heather Health Care Center

Heather Health Care Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

June 30, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

April 14, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.

April 6, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 10, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

February 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

November 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heather Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr
2hr
ReportedExpected
CNA
35min
35min
ReportedExpected
LPN
20min
55min
ReportedExpected
RN
1hr 60min
3hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.9%
95.5%
95.5%
95.5%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.5%
96.0%
100.0%
100.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
18.1%
15.6%
16.1%
16.5%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.2%
17.6%
18.4%
18.6%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.6%
14.3%
15.2%
13.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
23.3%
27.7%
29.8%
38.6%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
6.4%
7.7%
10.9%
11.7%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
0.8%
5.8%
1.7%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
10.7%
12.9%
10.0%
12.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.5%
0.5%
1.2%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.8%
5.0%
2.6%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.8%
0.8%
0.9%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
0.7%
1.6%
0.8%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.1%
81.0%
87.7%
70.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
72.4%
85.7%
85.7%
85.7%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
3.6%
3.6%
6.9%
6.2%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
-
-
4.5%
3.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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