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Manorcare Of Hinsdale

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • M. B.
    ★★★★★ a month ago

    This facility was below average due to communication, but they totally failed when it came to the discharge of my loved one. When questions or concerns arose, when trying to speak to staff in person, consistently we were directed to some other staff member, and whoever it was wasn't there, so you would wind up having to call and calls were not returned in a timely manner but mostly they were not returned at all. You were supposed to coordinate services through social services and the social worker assigned to my loved one had no warmth. She came across as cold and condescending and was very difficult to get a hold of. Not admirable qualities in a social worker. The only redeeming quality about this place is it is clean and well maintained.

  • Miguel Cornier
    ★★★★★ 2 months ago

    Was there for six weeks and I had very good experience. From the amazing Nurses/Wound specialist and Cna's to the outstanding therapy staff, I couldnt have asked for a better team to help get me back on my feet. Great all around staff.

  • Joshua Sove
    ★★★★★ 3 months ago

    I'm not one to write a ton of reviews, but I wanted to pass along my family's experience and hopefully save someone else some grief. My mom has for almost a year been struggling with a long term illness. After a couple recent hospital stays, she was admitted it ManorCare on two occasions. The first was the week before Christmas, and overall positive. She was feeling better than she had been recently and loving the physical therapy. Unfortunately she caught the flu that's going around and had to be readmitted to the hospital, after which she went back to ManorCare for a second time. This second stay had significant problems which are recounted here. Once again, my mom is a limited mobility patient seeking to regain her strength and independence: -waiting for a commode for 8 hours -unnecessary administration of a TB test (as my mom was trying to tell them without avail, she had TB as a child which should always show as positive; allegedly it showed up as negative) -once again ignoring her IV port and sticking her for a blood sample -the hospital ordered another full five days of Tamiflu; got multiple conflicting answers as to what happened, but at most it was a day or two -leaving her medicated creams on and instead of washing them off, caking on new applications over the existing -messing up her dietary needs and ignoring her menu choices -on at least one occasion (when my sister was there) the call light was not answered for an hour -when my sister got sick of waiting and went to the nurse's station, a nurse lied to his supervisor about giving her care earlier -on at least one occasion her lunch was left outside of her door and never brought in -my mom nearly fell several times due to negligence -other patients DID fall; my dad heard the front desk paging a nurse saying "Mr. so-and-so has fallen and needs attention, no one is answering his call light and he's been on the floor for some time" -on Tuesday when my sister was present, a doctor examined my mom and ordered breathing treatments to be started immediately; she never received them as of when she left on Thursday -at one point a nurse entered my mom's room and told her that she had C. Diff; she did not and does not, and was later told no one ever told her that All of this happened in less than a week. I took time off work to transfer her to a different facility and instead of being allowed to see social services, was made to wait and talk to the nursing coordinator (a woman named Anne) who tried to negotiate my mom staying at the facility. This delayed the process enough that insurance did not approve the transfer by the end of the day and I needed to take the next day off as well. When I came in I had a couple more forms to sign and the nurse said we were all set to go to the new facility. Well I got all of my mom's belongings packed in the car, and then I got my mom into the car as well, and then my phone rang. "Oh I'm so sorry! The new facility hasn't approved insurance yet, you can't go over there!" As you can imagine, I nearly lost it. What made it even better is while I was still deciding what to do, social services called and asked what my plans were and whether we intended to come back to the room. When I said I had no idea since we were given bad information she didn't accept that answer and pressed whether we would be coming back. Truly amazing. Fwiw, the other facility was more than accommodating and helped to compensate for ManorCare's mistakes. My final advice would be if you have a sick loved one, please don't take them here. The staffing and communication issues this facility seems to have are intrinsic to their business model. After writing this my next step is looking into where I should report what we have seen to get some kind of followup for all the poor folks there who don't have an advocate.

  • Matt Rocush
    ★★★★★ 2 weeks ago

    Great facility with a very helpful and friendly staff.

  • Lovely Shani
    ★★★★★ 11 months ago

    I applied for a position as a cna around May or June of 2015 I was already working for a Manor Care company in another location & submitted a request to be transferred to this location because the location where I was working was to far for me to commute without a car, so I had a interview at this location and they told that I had already quit working at the other location which was literally 2-3 days before my interview with them and they would have to check my background & paperwork with the other HR at the previous location where I came from & would get back to me when things were cleared It's been almost 2yrs and a few months now. Sad to say but I think they were racially profiling me because of my skin complexion or was being ignorant. I choose this facility because it was closer to home and seem nice and clean from the outside. Thanks for wasting my time Manor Care of Hinsdale YOUR HR/HIRING TEAM SUCKS! I have no problem with the overall Manor Care LLC. It's a great company and treat their employees well but someone needs to investigate and look further into the hiring team of this facility.

About Manorcare Of Hinsdale

General Information

Legal Business NameManor Care Of Hinsdale Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 15, 1972 (45 years)
Capacity202
Residents133
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Hinsdale

Manorcare Of Hinsdale was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 22, 2017 - 6 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

September 14, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

March 7, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

October 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

September 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

September 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

June 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Hinsdale require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 30min
ReportedExpected
CNA
35min
45min
ReportedExpected
LPN
1hr 20min
1hr 25min
ReportedExpected
RN
4hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

81.1%
84.3%
84.3%
84.3%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
77.8%
82.8%
79.4%
79.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
65.6%
75.0%
85.7%
75.0%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.9%
19.6%
20.7%
24.6%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.9%
8.0%
19.5%
19.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
11.1%
15.5%
12.7%
16.1%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
13.6%
13.7%
17.2%
12.5%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
11.5%
10.7%
22.2%
15.3%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
15.7%
6.1%
9.3%
5.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
4.4%
11.5%
8.9%
11.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
9.7%
5.2%
6.3%
1.7%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
1.7%
1.6%
1.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
2.9%
2.5%
5.5%
4.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.8%
77.0%
79.0%
73.7%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
58.8%
76.2%
76.2%
76.2%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.1%
79.4%
80.5%
81.8%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
17.1%
21.7%
24.0%
23.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
3.8%
2.6%
2.4%
3.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.1%
0.2%
0.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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