Palm Terrace Of Mattoon
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★
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John Bartlett★★★★★ 4 months agoI have a family member residing at Palm Terrace and I must say that although she may not be the best patient or easiest to work with, she is extremely well treated here. She is usually very outspoken with complaints about nursing homes, hospitals, and staff, but she has been very positive about her time so far at Palm Terrace. This is the happiest I have seen her in several years. We are very appreciative to the director and staff.
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Katie S★★★★★ 9 months agoCame to visit my Aunt and a man was trying to shove food in her mouth while screaming at her right in her face. I then said HI were her family. He immediately looked shocked. They would move her room around and take all of her pictures down and never put them back up they'd put them in the closet. She was in no condition to be moved and they moved her all the time. This place is HORRIBLE. If I could've taken care of my aunt myself I would've because leaving her in the hands of this place was so horrifying. They definitely don't take care of their patients. I even spoke to a nurse who quit working there because she said they didn't treat their patients right or have the things they needed to care for their patients. Very sad place. Oh and every time we'd come she'd have atleast 5-10 cards and pictures people had sent to her unopened. So the small amount of joy that could be given to their patients by opening a letter or mailing one for them isn't! They don't care at all about their patients.
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Brooke Jewell★★★★★ a year agoTry and hire in new people so they can't clock in. Work them for 5 hrs than find a reason to send them home so They don't have to pay you. First day there got they got sent home because there is apparently no one else there to train except 1 person. Waste of time!
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David leisure★★★★★ 6 years agoIt sucks not clane the cans are lazy and the nurses do not do there jobs and the food is not fit for a dog i was there for a year and i will never go back i will die at home first
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Andrea Browning★★★★★ 4 years ago
About Palm Terrace Of Mattoon
General Information
| Legal Business Name | Petersen Management Company, LLC |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | October 14, 1987 (31 years) |
| Capacity | 178 |
| Residents | 133 |
| Percent Occupied | 75% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Palm Terrace Of Mattoon
Palm Terrace Of Mattoon was reviewed by Medicare to have a rating of 1 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
 | Quality Measures Rating |
| Staff Rating |
| RN Staff Rating |
Overall Ratings of Illinois Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
September 14, 2017 - 17 months ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
August 8, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | Ensure each resident receives an accurate assessment by a qualified health professional. |
| D | Few | Potential for Harm | Complaint | Establish and follow a written policy that permits a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| D | Few | Potential for Harm | Complaint | Provide timely notification to the resident before transfer or discharge. |
| D | Few | Potential for Harm | Complaint | Give the resident's representative the ability to exercise the resident's rights. |
January 26, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| F | Many | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| E | Some | Potential for Harm | Health Inspection | Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. |
| E | Some | Potential for Harm | Health Inspection | Give residents a notice of rights, rules, services and charges. |
| E | Some | Potential for Harm | Health Inspection | Provide residents with private access to a telephone. |
| E | Some | Potential for Harm | Health Inspection | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| C | Many | Potential for Minimal Harm | Health Inspection | Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action. |
| D | Few | Potential for Harm | Health Inspection | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| D | Few | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
| D | Few | Potential for Harm | Health Inspection | Provide necessary care and services to maintain or improve the highest well being of each resident . |
| D | Few | Potential for Harm | Health Inspection | Keep residents' personal and medical records private and confidential. |
| D | Few | Potential for Harm | Health Inspection | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| D | Few | Potential for Harm | Health Inspection | Protect each resident from all abuse, physical punishment, and involuntary separation from others. |
| D | Few | Potential for Harm | Health Inspection | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
| D | Few | Potential for Harm | Health Inspection | Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. |
| D | Few | Potential for Harm | Health Inspection | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. |
June 15, 2016 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| C | Many | Potential for Minimal Harm | Complaint | Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents. |
March 17, 2016 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Health Inspection | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. |
| E | Some | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
| E | Some | Potential for Harm | Health Inspection | Have enough outside ventilation via a window or mechanical ventilation, or both. |
| E | Some | Potential for Harm | Health Inspection | Provide housekeeping and maintenance services. |
| C | Many | Potential for Minimal Harm | Health Inspection | Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. |
| D | Few | Potential for Harm | Health Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
| D | Few | Potential for Harm | Health Inspection | Develop policies and procedures for influenza and pneumococcal immunizations. |
| D | Few | Potential for Harm | Health Inspection | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| D | Few | Potential for Harm | Health Inspection | Provide care by qualified persons according to each resident's written plan of care. |
| D | Few | Potential for Harm | Health Inspection | Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. |
| D | Few | Potential for Harm | Health Inspection | Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed. |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Terrace Of Mattoon require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 1hr 40min | 2hr 10min |
| Reported | Expected |
| CNA | |
| 40min | 35min |
| Reported | Expected |
| LPN | |
| 25min | 55min |
| Reported | Expected |
| RN | |
| 2hr 45min | 3hr 40min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 5min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 83.4% | 96.9% | 96.9% | 96.9% | 92.8% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 77.4% | 84.3% | 78.8% | 76.0% | 91.3% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 13.4% | 14.8% | 12.8% | 17.0% | 44.5% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 38.7% | 40.3% | 36.2% | 33.3% | 21.6% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 12.4% | 4.6% | 3.3% | 1.2% | 17.1% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 57.4% | 57.4% | 59.1% | 56.7% | 19.3% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 19.7% | 12.4% | 6.6% | 7.6% | 14.2% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 4.1% | 3.9% | 2.3% | 4.0% | 7.9% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 3.9% | 8.9% | 3.5% | 3.6% | 5.8% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 1.4% | 2.0% | 1.9% | 2.7% | 4.1% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 57.9% | 50.9% | 52.6% | 45.9% | 18.8% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 6.6% | 3.9% | 0.8% | 0.0% | 3.7% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 1.6% | 0.8% | 3.0% | 3.2% | 3.4% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 2.6% | 2.4% | 1.3% | 0.0% | 2.2% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.8% | 1.6% | 3.0% | 1.6% | 0.4% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
Quality Measures for Short Stay Residents
| 25.0% | 24.0% | 33.3% | 40.7% | 76.0% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 14.3% | 24.0% | 24.0% | 24.0% | 73.2% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| - | - | - | - | 64.3% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| - | - | - | 23.1% | 11.0% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| - | - | - | - | 2.2% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 1.1% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | IL | U.S. |
