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Meadowbrook Manor - Naperville

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Tonika White
    ★★★★★ 10 months ago

    If I could give this place 0 stars I would. Horrible, unprofessional, dirty, and not worth your time or money. We got my family member out of there as soon as possible. She was in for rehabilitation and they tried to keep her longer than necessary to get more money from the insurance company. Don't put your loved ones here...they don't watch them or genuinely care for them. I could do their job better for them and not be certified in anything.

  • Jeff M
    ★★★★★ 11 months ago

    Meadowbrook Manor Naperville is The Facility That Works! The Number One Reason it holds together and accomodates resident needs is it's 5 STAR Executive Director/Administrator. Mark has worked with me from the start with finance, then with living accomodations, then with transportation getting us to surgery from the facility at appointment time, resolving occasional conflicts. The nursing is competent and at least 5 nurses I have met are 5 star (one six star). Lots of ground to cover so they race walk through the day. Caveat: This facility will work with you BUT you must do some serious homework, be there and interface with nurses, CNAs, ANPs and doctors to help them understand what accomodations might help your loved ones and what difficulties they are having. The professionals are moving as fast as they can, so if you can become a team member, the facility can work for you, as it does for us.

  • Mona Zubi
    ★★★★★ 12 months ago

    Awful place. Awful experience. The nurses don't know what they are doing and wouldn't even care to help my mother. I wouldn't even put my dog in this place. Also, medical machinary is extremely outdated and just awful. Smelly, dirty, and ugly!

  • Kennedy King
    ★★★★★ a year ago

    I am very satisfied with both the therapy program and staff at Meadowbrook Manor. Overall, I am very satisfied with my own experience.

  • Wodoy8
    ★★★★★ 4 years ago

    I would like to take a moment of your time to tell you how good the staff is at Meadowbrook Manor. September 17, my father left for Edward's Hospital for his scheduled heart surgery. He came back to the facility and unfortunately passed away on October 2.From the beginning we were impressed by the staff. There are 2 reception people that stick out. Steve and Kimberly, both made us feel very welcome every time we came in. Steve has great customer service skills. Many times I came in he was backed up with calls and other visitors. He lifted his head and caught my eye every time to acknowledge that I was there and then continued what he was doing. Kimberly has a smile that that lightens the day. (and there were some gloomy ones)Both the nursing staff and therapy staff have been exceptional. They are all very good, have answered all our questions and kept track of my parents. There is one person who stands out from the rest, Lance. On an evening around dinner time, our mother started wheezing. At first we thought it might be anxiety, but as it turned out she had an infection developing in her lungs. October 4th was the wake for my father we were concerned about getting my mother there. She was not feeling well but we also knew that she needed closure to help her in her grieving process. To make a long story short Lance knew the value of her being at the wake and suggested we go for a short time. I think Lance got off work at 2:30 that day. We were extremely surprised when Lance accompanied our mother to the funeral home at 5:00 pm? Have you ever wondered what color clothes angels wear? Green Scrubs! He then reminded us shortly that we needed to get mom back to Meadowbrook. I don't want to leave out any of the aids. More smiles, a caring manor that was real, and concern for my parents.When my father passed, it took the funeral home a while to get there. It sure seemed like most of the staff came by to pay respects and check on my mother and all of us.Thank you for having such a great staff!

About Meadowbrook Manor - Naperville

General Information

Legal Business NameButterfield Health Care Ii Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 20, 1996 (22 years)
Capacity245
Residents222
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Meadowbrook Manor - Naperville

Meadowbrook Manor - Naperville was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 8, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

August 1, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 30, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide doctor's orders for the resident's immediate care at the time the resident was admitted.

May 18, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

January 3, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 16, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$22,225 fine
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

September 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
CManyPotential for Minimal HarmComplaintEmploy staff that are licensed, certified, or registered in accordance with state laws.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

September 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

November 19, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Meadowbrook Manor - Naperville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 35min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
30min
60min
ReportedExpected
RN
3hr 25min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
91.1%
91.1%
91.1%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.3%
90.6%
87.5%
90.9%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
43.7%
47.8%
55.0%
51.9%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.2%
13.5%
15.5%
11.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.3%
13.0%
9.1%
7.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
13.5%
14.9%
15.1%
14.3%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
8.3%
7.7%
9.7%
3.6%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
10.2%
12.1%
12.2%
6.7%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
5.2%
4.8%
4.7%
7.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
5.2%
5.3%
4.7%
5.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
37.3%
34.2%
46.7%
47.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
4.7%
4.5%
3.6%
6.7%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
4.1%
2.5%
1.5%
1.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
4.1%
4.3%
4.6%
4.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

55.5%
52.0%
58.6%
64.4%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.0%
58.8%
58.8%
58.8%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.1%
53.4%
61.3%
79.5%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
16.3%
21.6%
16.5%
22.4%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
1.1%
3.5%
4.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
1.1%
0.0%
1.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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