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Glen Oaks Nrsg & Rehab Ctr

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Northbrook Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Deyby Loya
    ★★★★★ in the last week

    The staff here is very involved and very kind. Compassionate is the best word to use when it comes to employees in this facility. AMAZING

  • Steven Schroeder
    ★★★★★ 7 months ago

    This facility should be closed IMMEDIATELY! Building a hundred year's old & in need of Complete Tear Down. Elevator's not working, toilets don't flush & backed up, no hot water in sink, 3 patients to a room. While taking pic's & film was assaulted by Administration & staff I've never witnessed such unprofessionalism in my life. I've turned film into Board of Health & my attorney a retired 3'rd District Judge. Don't let the nice lobby or Model Room they show U fool U. It's a bait & switch! The staff here is Grade A! From the nutritionist, therapists, & nurses, All very attentive & helpful. I have no idea how staff works under these conditions. I would hope all staff seeks employment elsewhere. Don't believe any of the 4 or 5 star ratings, complete lies.

  • James Langton
    ★★★★★ 9 months ago

    The staff and food is great here, would highly recommend this place! James L

  • Katherine McCarney
    ★★★★★ 11 months ago

    My mother was placed here for 6 months post traumatic brain incident. She was incapacitated and while incoherent initially, treated poorly due to her needing help with the bathroom, showering, eating, etc. When one Perticular nurse would come in her room she would act terrified. Some nurses speak little English and become frustrated when the residents don't respond to their incoherent English. Also, Some nurses have little to no patience with the residents in general and it really shows. I personally witnessed a huge difference in the way they acted towards residence if they knew you were looking or not. When I wasn't noticed they would raise their voice and be generally aggressive with residents. Not to say all were bad, a few were fantastic, but the majority were not. Once I came and my mother had obviously soiled herself and her bed and she was sitting in her dirty diaper which had noticeably been on her for quite some time after being soiled. She contracted head lice and was not treated for it, we had to purchase shampoo to remedy this. Once my mother regained her standard functions and could relay to us how she was treated she basically said exactly what I stated above. When she was released she felt bad for leaving the few friends she made as she felt like she was leaving someone behind in prison. My mothers belongings were regularly stolen. She arrived with her own clothes, shampoo and new shoes. One of the shoes was found, the shampoo and toiletries went missing after day one, and her clothes were often missing. Also the non perishable snacks I purchased her were taken by a number of residents who noticed she couldn't say no. Some residents are combative and verbally abusive, not to mention they steal whatever they can. If a resident smokes, they will be accosted for cigerettes from all residents who don't have them and would like some. There are many state placed residents who have no money or family who know their only shot at obtaining some things is through stealing. The lobby is nice but when you get upstairs the rooms are all very clearly old and dirty, the furniture is in various states of disrepair and nothing in the rooms locks. You need to purchase your own locks in order to keep things safe which is difficult with residents who have memory/mobility issues. If you have any other options I would take them, unless Medicare only lets you use this place. If you do choose this location, make it known you will be checking up on your family member regularly and the standard of care they receive will be noticeably different.

  • Elaine Rivera
    ★★★★★ a year ago

    My mother in law is in this nursing home. Richard is the best caregiver she has. His special attentions for her are extremely appreciated. He is professional, courteous and easy to talk to.

About Glen Oaks Nrsg & Rehab Ctr

General Information

Legal Business NameGlen Oaks Nursing & Rehabilitation Center, Ltd
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1967 ()
Capacity298
Residents206
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glen Oaks Nrsg & Rehab Ctr

Glen Oaks Nrsg & Rehab Ctr was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

April 18, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glen Oaks Nrsg & Rehab Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 35min
2hr 10min
ReportedExpected
CNA

35min
ReportedExpected
LPN
1hr 25min
55min
ReportedExpected
RN
3hr
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
99.1%
99.1%
99.1%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
99.6%
99.5%
97.6%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
22.9%
22.8%
22.4%
21.2%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.7%
15.2%
12.3%
10.1%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.0%
3.0%
4.8%
9.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
33.0%
19.8%
13.1%
9.5%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
3.2%
2.8%
3.0%
5.6%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
4.8%
3.1%
5.1%
7.1%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
2.2%
1.3%
1.1%
0.5%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
4.3%
9.4%
4.3%
3.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
27.1%
24.6%
37.9%
55.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.9%
0.0%
0.5%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
2.2%
2.2%
2.3%
1.9%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.5%
0.4%
0.0%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

44.4%
51.5%
47.4%
41.9%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.0%
51.5%
51.5%
51.5%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
-
-
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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