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Manorcare Of Northbrook

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Viktor Jiracek
    ★★★★★ 3 months ago

    Lori is one of the world's best social workers! She is very caring, compassionate, and professional with patients. Very much recommend this facility to those who are looking for a place for their loved one!

  • Tara Miller
    ★★★★★ 6 months ago

    My grandmother is terminally ill and is at manor care for the fourth time in three years. I have no idea what happened to the quality of patient care but it has completely gone down hill. I am in healthcare myself, and I am appalled at the lack of compassion and empathy my family member has received. She was brought to manor care on Sunday. It is now Friday and she has still not been bathed. On Wednesday, the nurses aid promised her she would be back around 8pm to help give her a bath. She never showed. My aunt called yesterday to ask again for her to receive a shower. It still has not happened. As disgusting as that is, the experience gets worse. On Wednesday my grandma said that she was consistently ignored by the nurses when she paged them. I doubted that was the case and paged the nurse from her room personally. After an hour and a half no one showed. I went to the nurses station and saw three of them just chatting completely ignoring the lights requesting aid from multiple patients. This is supposed to be a skilled facility that families can trust their family members receive care in, but in reality this place is what gives nursing homes a bad name. I will be back tonight after work to personally make sure my family member is taken care of, and will be looking in to other options for her care. This type of care is completely neglectful and disgusting.

  • KEITH GENEST
    ★★★★★ 7 months ago

    I was admitted under my Insurance Blue Cross Blue Shield Federal. After approximately 4-5 weeks BCBS indicated that they were not going to support my staying at the facility and that I would have to check out by 23 June 2017. Because my Doctors didn't support such a plan I stayed another week under a special offer made to me by HCR ManorCare's Administrator. I agreed to pay out of pocket at that reduced rate but was not told that there were other charges associated with my stay. The cost of physical and occupational, etc. When I received the final bill it was way over the discussed charges and fees. I contacted the billing office but never heard back from them, however, the Administrator called and told me that they wanted the entire balance of $3500. which I was not prepared to pay, and was 2/3s more than was discussed. Since then they've added another charge on for a Deductible/Private Portion when BCBS wasn't even involved at this point. I again called to speak to the billing department and they were too busy to speak to me after I inquired about the additional $350.00 for a deductible which should not have been added according to my Insurance Company because it was a private pay and they weren't involved. I made arrangements to pay what I can every month, but still they want the entire balance. They'll get the entire balance when hell freezes over after they way they've treated me this last month or so. I had some great nurses and patient care nurses while there, but this has really over shadowed my experience with them and I'll not recommend them to anyone. What really hurts is that the hospital that I use in Evanston recommended me to ManorCare so their treatment of me was quite surprising.

  • Mike Piotrowski
    ★★★★★ a year ago

    My mother there 83 she had a real bad pain pills habit and she od to so you would think they would treat her for being a drug user nothing they give her 2 pills a day that it and yes she is in pain back /broke her hip she cry for help and they tell her to go back to bed

  • janet freiberg
    ★★★★★ 2 years ago

About Manorcare Of Northbrook

General Information

Legal Business NameManor Care Of Northbrook Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 28, 1999 (19 years)
Capacity158
Residents124
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Northbrook

Manorcare Of Northbrook was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 16, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

February 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Northbrook require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 40min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
1hr 10min
1hr 5min
ReportedExpected
RN
3hr 25min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.8%
96.8%
96.8%
96.8%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
97.7%
95.1%
95.1%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.4%
64.3%
73.5%
78.0%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.1%
22.7%
24.3%
19.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
3.0%
6.3%
3.3%
8.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
27.2%
21.4%
23.8%
25.0%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
10.0%
8.1%
6.8%
7.0%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
7.3%
2.4%
6.2%
8.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
2.9%
0.0%
0.0%
1.4%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
6.7%
4.8%
3.5%
3.5%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
1.3%
3.8%
1.4%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
4.9%
2.4%
1.2%
1.2%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
6.1%
5.8%
6.1%
9.8%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

68.8%
68.8%
73.5%
75.1%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
59.9%
63.5%
63.5%
63.5%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.2%
82.6%
85.8%
79.3%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
4.3%
6.9%
7.9%
9.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
2.3%
4.3%
3.8%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.3%
0.0%
0.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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