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Manorcare Of Oak Lawn East

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Debi Drake
    ★★★★★ 2 months ago

    My Dad was recently admitted here. This is my 1st experience dealing with a nursing/rehab center. Overall I am happy with the facility i.e. cleanliness, staff, and attentiveness. The therapy team will work with your schedule if you communicate with them. The Social Worker was there to provide me with valuable information as well as answer any questions I had. The nurses were on top of the situation when my Dad's condition changed and was proactive in having him transported to get it taken care of immediately as well as notifying me in a timely manner. My positive experience with this facility is based on my ability to communicate my Dad's needs as well as my expectations. I look forward to my Dad's return to this facility to continue his rehabilitation.

  • John Marshall
    ★★★★★ 2 weeks ago

    Have a friend that has been on dialysis for 15 years, legally blind and had vertigo who had partial amputation of his foot in August 2017. He went to rehab in October of that year and Medicaid was cut off in November 2017 because he was in the hospital/Rehab and did not get his notice of reconsideration. He was discharged from that rehab in the beginning of March of 2018, still without Medicaid. Subsequently without it, he went without multiple dialysis treatments and found himself in the hospital again on March 19th. Stayed there until end of March when he went to Manor Care. The Social Worker nor Business manager never followed up on his Medicaid eligibility and the Manor Care Business Manager gave him a bill and a paper application for Medicaid and did not provide assistance to him even though he was blind. They stand to discharge him without ever looking into his Medicaid eligibility on April 18th, virtually sentencing him to death. I am currently doing the work they should have done and am trying to help him to get it before they kick him out. The management, especially the business manager and the social worker are nothing short of atrocious and I am looking to get legal counsel for him. At the very least, they were in violation of the ADA for not accommodating him in helping him to fill out his application and discharging him before they helped him with his Medicaid. Avoid this place like the plague.

  • Jennifer Goodwin
    ★★★★★ 2 months ago

    Awful! We chose this facility for my father who has dementia. We went to visit him and they had admitted him to another hospital. There was absoutatly no communication letting us know that he had been readmitted. When we got to the facility the nurse told us he had fallen, was combative and confused. He has dementia!!! They told us the wrong hospital, when we finally did located him he was wet, had feses on him the bed sore that he had was completely uncovered. I'm upset that you would allow someone to leave your facility in this condition and didn't think to contact the family to let us know what happened. Shameful! Management should have thought twice before entering this field. Please be an advocate for your loved one because this place clearly doesn't care.

  • diane bailey
    ★★★★★ 6 months ago

    I'm so disappointed with this facility. When I had a tour I was so happy (we had just left a nightmare on wabash) the place was clean I love the size of rooms, the social worker was off the chain I fell in love I just new he would be able to be rehabable here and I could get him home. Speech call told be what there plan of action was, the dietician called gave me what she was doing. Oh wow I'm loving it all I need to talked to now is OT and PT and the wound nurse, bc use at wabash we got a very early stage beds store. Kept asking for to see wound nurse. Just physically saw her on 10/17/17, spoke with her maybe abt a week ago. What I come to learn is manor care has the best and I mean the very best OT & PT ever. There are 2 nurses that I will name that took care of my husband is Jeanette, and Michelle, Mario is indifference neither hot nor cold. The CNA Chrystal is good. Here's were the nightmare on wabash picks up at the nightmare on Koster the bed sore mentioned earlier has escalated into a monster five times or more it's orginally size. Why? Because of neglect whoever is responsible for cleaning or turning him has failed completely at their job. On top of that he has contacted Cdiff, he was handle by someone who knows he's in isolation and didn't wear a gown or gloves therefore putting others in harms way. So disappointed with manor care

  • Mia Mack
    ★★★★★ 10 months ago

    Went to see my mother in law who had a hip replacement. She was in therapy for an hour and visiting with me in the lounge for a little over an hour. Before visiting we asked if they could make her bed. After being gone for those 2 hours it still wasn't done. We then asked for the linen to do it ourselves. They disnt want to do that. Finally brought the linens in and said they would be back to change it. My cousin who is a nurse and I changed then ourselves and helped her in the bed and continues to visit no one ever returned. My mother in law asked for one of the diapers to be put on the bed bc that morning she called and waited and waited for a nurse to go to the bathroom and they never came so she had to use the bathroom in the bed on herself! These nurses were not friendly, no sense of urgency, they are not present. I am disgusted and angry!

About Manorcare Of Oak Lawn East

General Information

Legal Business NameManor Care Of Oak Lawn (East) Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 8, 1977 (40 years)
Capacity122
Residents104
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Oak Lawn East

Manorcare Of Oak Lawn East was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 14, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

April 14, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

March 31, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

February 9, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 6, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

November 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

October 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

August 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$13,228 fine
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

May 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

December 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

September 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Oak Lawn East require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 35min
ReportedExpected
CNA
35min
45min
ReportedExpected
LPN
1hr 20min
1hr 25min
ReportedExpected
RN
3hr 45min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

74.4%
77.6%
77.6%
77.6%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.1%
81.0%
70.8%
77.6%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.4%
-
71.4%
70.8%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.5%
18.4%
17.5%
11.1%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.5%
21.9%
-
22.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
2.3%
0.0%
2.1%
6.1%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
10.0%
21.1%
17.9%
13.6%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
10.0%
18.4%
10.4%
21.3%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
9.7%
12.5%
12.2%
7.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
2.8%
0.0%
-
1.9%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
2.6%
2.1%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
2.4%
2.1%
2.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
2.0%
1.3%
1.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

61.7%
65.9%
55.1%
44.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
54.2%
64.7%
64.7%
64.7%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.7%
72.7%
68.9%
72.3%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
21.0%
12.9%
15.4%
28.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
2.2%
2.6%
2.2%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
0.3%
0.5%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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