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Manorcare Of Oak Lawn West

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Oak Lawn Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Rebecca J
    ★★★★★ 4 weeks ago

    I wouldn't choose this location again. The BIGGEST issue is there is not enough staff. Both nurses and care assistants. Mom's first day there she arrived around noon. We did not meet the nurse until about 5 p.m. He was there all night and the next morning although he was moved to a different part of the facility in the morning. How many hours are they allowed to work? Mom would hit her call button for bathroom needs only. She had just had leg surgery and wasn't able to walk on her own yet. More often than not, no one showed up on time. I eventually requested a bed pan so that if the staff didn't show, I would roll her on a bedpan myself. I would clean her and empty the bedpan. I took care of setting up her meals for her (she had a stroke 3 months before the leg surgery). I even changed her bed sheets on two occasions. I would pull clean sheets off the cart in the hallway. I bathed her on a couple of occasions too. I was the one who attended to my mother mostly. The nurses and care assistants were assigned to too many patients to be able to help any of them they way they needed to. She was there for two weeks, so it wasn't a matter of a bad day. The staff was short both weeks. Maybe they don't have enough money to get more staff? But the patients are suffering. The worse mistake was one nurse, who was NOT assigned to mom, came in to "help". He was giving her her meds. I had gotten in the habit of asking for them to name the meds they were giving her because meds were being added without me being notified. On this particular day, when I asked, he mentioned a med that she had not been taking. I asked what it was... it was for nerve pain. I asked why that was prescribed to her and why I wasn't notified. He said she is supposed to be taking it, it's on her list. Again, why? She was not complaining of nerve pain. He excused himself to check and I never saw him again. About 15 mins later her actual nurse came in with meds. When I asked about the nerve med, he just shrugged gave me an insincere confused look and said, "no, she's not on that medication". uh-huh. He played if off like the incident never happened. They were going to give her medication that wasn't even prescribed to her. Yes, there is a urine smell in the facility, but I think the short staff and extra hours worked by the nurses is the major concern.

  • Teresa K.
    ★★★★★ 4 months ago

    My dad went there for rehab. Terrible place. Not a 4 star place like I heard. The unit he was on was dirty. The placed smelled like urine as soon as you walked through the front door. His room looked like a storage closet. Had about 4 wheelchairs in his room and the room was for only 2 people. The therapy program was good, but that is about it. Let me start with the second day he was there. I had gotten a message on my phone from a nurse around 1130pm. Stating her name and also calling me by my name. Her message started out hi Miss Teresa i am calling in regards to Mr. Something. I was like Mr. Something they don't even know my dads name. When i tried calling back i got no answer. I thought i needed to get into my car in the middle of the night to drive over there to see what was going on. Finally i did get a hold of someone after several attempts. The next day when I visited, he was a sleep. His call light was on the other bed no where in his reach. He also was very lethargic. I have never seen him that way. The following day on Monday he seemed better. Tuesday when i got there the tech was changing his bed cause she said he urinated everywhere and she dosen't know why. I asked my dad what happened. He told me he didn't have his call light and couldn't get up by himself and didn't want to urinate in the diaper. I was like diaper. I called the tech in to ask why they were putting diapers on him and not getting him up to urinate. The response was oh no he can't get up. So up until the day he got there he was getting up in the hospital with one assist and then he goes to rehab for therapy to get better and he is getting worse. So for 5 days he was in a diaper and not being get up to use the bathroom. This was terrible. I also asked them if they could take him to dining room for each meal, not once was that done. First couple of days he had no roommate. He had only one functioning TV in his room. So when he got a roommate they had only one TV. I asked the nurse if he can get another TV. She said they would get him one. That never happened. I could go on and on about the place. I would never recommend this place to anyone. Stay away. Terrible and dirty. He was on the northeast wing.

  • Edwina McLaurin
    ★★★★★ 3 months ago

    The atmosphere seems to be ok However the social work department leaves a lot to be desired. Husband was here (double amputee) all this happened within 2 months , needless to say we did not have a lift or ramp in place for him tk get in and out of the house. After leaving numerous messages for the social worker to contact me, concerning an update, i didnt get a call until 3 days before he was scheduled to be discharged. My question to her was, what is your job description, what am I supposed to do, you are contacting me 3 days prior to discharge, how is he supposed to get on and out of the house. Seemingly , the patients are not their concerns, their concerns seems to be centered around, doing the minimal, so that I can get a paycheck. SAD!!!! one thing for sure you or your loved one (s), very well may end up in a place like this and you would want someone to treat them better.

  • Nateba Montgomery
    ★★★★★ 6 months ago

    DO NOT SEND YOUR LOVED ONES HERE!!! THEY CLAIM TO BE A 5 STAR FACILITY, BUT THEY ARE NOT!!! This place emits a strong smell of urine and feces, and is very unclean. MY mom was here to undergo p.t and build her strength. They left her all night to fend for herself ALL NIGHT, and refused to help her go to the bathroom after a major surgery. They ignored her calls for help. She had to endure much pain, and toughed it out to take herself to the bathroom. She could've fallen which would've broken open her staples. With the exception of two nurses, this place was extremely neglectful. DO NOT SEND YOUR LOVED ONES HERE!!

  • Angela Williams
    ★★★★★ 3 months ago

    I went there for an interview for a CNA position as soon as I walked in there was the receptionist a nurse and another staff member. They just pretty much starred at me and then started laughing. Then 30 seconds later the receptionist says, oh I didn't see you. May I help you? I was so upset I just walked out. And the messed up part is that I personally know someone that resides in this manor care smh.

About Manorcare Of Oak Lawn West

General Information

Legal Business NameManor Care Of Oak Lawn (West) Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 21, 1968 ()
Capacity191
Residents104
Percent Occupied54%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Oak Lawn West

Manorcare Of Oak Lawn West was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 2, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

October 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

March 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

January 7, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

September 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Oak Lawn West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 45min
ReportedExpected
CNA
45min
50min
ReportedExpected
LPN
1hr 40min
1hr 25min
ReportedExpected
RN
4hr 45min
5hr
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
98.2%
98.2%
98.2%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
85.7%
78.3%
80.0%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.2%
17.8%
12.8%
11.1%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.3%
12.7%
21.0%
15.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
13.3%
17.4%
8.3%
8.3%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
13.5%
4.7%
7.0%
13.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
8.7%
10.6%
18.8%
10.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
10.3%
5.0%
10.0%
14.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
11.4%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
2.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
8.3%
2.5%
5.5%
5.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.6%
87.8%
81.8%
86.0%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.8%
76.1%
76.1%
76.1%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.3%
59.0%
52.4%
50.4%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
0.5%
2.2%
13.9%
26.7%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
1.8%
1.6%
2.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.5%
0.2%
0.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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