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Manorcare Of Oak Lawn West

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  3. Oak Lawn Skilled Nursing Home Facilities
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Overall Rating 2.4 / 5.0 ★★★★★

  • Teresa K.
    ★★★★★ a month ago

    My dad went there for rehab. Terrible place. Not a 4 star place like I heard. The unit he was on was dirty. The placed smelled like urine as soon as you walked through the front door. His room looked like a storage closet. Had about 4 wheelchairs in his room and the room was for only 2 people. The therapy program was good, but that is about it. Let me start with the second day he was there. I had gotten a message on my phone from a nurse around 1130pm. Stating her name and also calling me by my name. Her message started out hi Miss Teresa i am calling in regards to Mr. Something. I was like Mr. Something they don't even know my dads name. When i tried calling back i got no answer. I thought i needed to get into my car in the middle of the night to drive over there to see what was going on. Finally i did get a hold of someone after several attempts. The next day when I visited, he was a sleep. His call light was on the other bed no where in his reach. He also was very lethargic. I have never seen him that way. The following day on Monday he seemed better. Tuesday when i got there the tech was changing his bed cause she said he urinated everywhere and she dosen't know why. I asked my dad what happened. He told me he didn't have his call light and couldn't get up by himself and didn't want to urinate in the diaper. I was like diaper. I called the tech in to ask why they were putting diapers on him and not getting him up to urinate. The response was oh no he can't get up. So up until the day he got there he was getting up in the hospital with one assist and then he goes to rehab for therapy to get better and he is getting worse. So for 5 days he was in a diaper and not being get up to use the bathroom. This was terrible. I also asked them if they could take him to dining room for each meal, not once was that done. First couple of days he had no roommate. He had only one functioning TV in his room. So when he got a roommate they had only one TV. I asked the nurse if he can get another TV. She said they would get him one. That never happened. I could go on and on about the place. I would never recommend this place to anyone. Stay away. Terrible and dirty. He was on the northeast wing.

  • Nateba Montgomery
    ★★★★★ 2 months ago

    DO NOT SEND YOUR LOVED ONES HERE!!! THEY CLAIM TO BE A 5 STAR FACILITY, BUT THEY ARE NOT!!! This place emits a strong smell of urine and feces, and is very unclean. MY mom was here to undergo p.t and build her strength. They left her all night to fend for herself ALL NIGHT, and refused to help her go to the bathroom after a major surgery. They ignored her calls for help. She had to endure much pain, and toughed it out to take herself to the bathroom. She could've fallen which would've broken open her staples. With the exception of two nurses, this place was extremely neglectful. DO NOT SEND YOUR LOVED ONES HERE!!

  • Angela Williams
    ★★★★★ in the last week

    I went there for an interview for a CNA position as soon as I walked in there was the receptionist a nurse and another staff member. They just pretty much starred at me and then started laughing. Then 30 seconds later the receptionist says, oh I didn't see you. May I help you? I was so upset I just walked out. And the messed up part is that I personally know someone that resides in this manor care smh.

  • Jennifer Goodwin
    ★★★★★ 3 months ago

    Would not recommend this place at all!!! Poor communication skills. My father was placed their, he fell twice (No fault of theirs) but we weren't told that he was being transferred back to the hospital he came from. Then we were misinformed, what hospital he was in, we were on a wild goose chase trying to find him. It was a mess!!! Awful at communicating.

  • Latonya Perrie
    ★★★★★ 2 weeks ago

    The guy who manages the place, ACTS LIKE HE OWNS IT, EXCEPT FOR THE WAY YOUR FAMILY IS TREATED, THEY NEED SOME REAL INVESTIGATIONS DONE OVERNIGHT!

About Manorcare Of Oak Lawn West

General Information

Legal Business NameManor Care Of Oak Lawn (West) Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 21, 1968 ()
Capacity191
Residents104
Percent Occupied54%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Oak Lawn West

Manorcare Of Oak Lawn West was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 2, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

October 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

March 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

January 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

September 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

July 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Oak Lawn West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 45min
ReportedExpected
CNA
45min
50min
ReportedExpected
LPN
1hr 40min
1hr 25min
ReportedExpected
RN
4hr 45min
5hr
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
98.2%
98.2%
98.2%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
85.7%
78.3%
80.0%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.2%
17.8%
12.8%
11.1%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.3%
12.7%
21.0%
15.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
13.3%
17.4%
8.3%
8.3%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
13.5%
4.7%
7.0%
13.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
8.7%
10.6%
18.8%
10.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
10.3%
5.0%
10.0%
14.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
11.4%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
2.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
8.3%
2.5%
5.5%
5.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.6%
87.8%
81.8%
86.0%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.8%
76.1%
76.1%
76.1%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.3%
59.0%
52.4%
50.4%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
0.5%
2.2%
13.9%
26.7%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
1.8%
1.6%
2.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.5%
0.2%
0.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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