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West Suburban Hospital Med Ctr

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Aneta Tomczak
    ★★★★★ a week ago

    Two days ago I went to this hospital with my husband. My husband had to have same day surgery. The service was very professional. We were taken in quickly and the nurses were very nice. I would especially like to thank a polish nurse, Marianna, for her help and great care. I was surprised to see these reviews because everything went extremely smooth and we didn't have to worry about anything. The nurse still calls me to remind me that I left something at the hospital and to check in on my husband. The personnel and doctors were attentive and caring. I was informed about details of the surgery by phone while waiting in the family room and offered coffee. ????

  • Robert Douglas
    ★★★★★ 3 weeks ago

    2 of our 3 children were born here. Our doctor was not a staff physician, but the nursing staff was great both times. The facility wasn't exactly perfect, (had a leaky faucet in our recovery room, for instance) but overall it was a good experience. The free parking is also nice. Don't expect much in terms of walkable amenities. The cafeteria is kinda lousy, which makes walking to get food an appealing idea for a visitor, but not a great idea. Be aware before you head east, about the safety of the area. Austin Blvd is the dividing line between Chicago and Oak Park, so the police presence and effectiveness drops off sharply from one side of this road, to the next.

  • Sh Fin
    ★★★★★ a week ago

    The staff of nurses and techs are fabulous. They care about their patients. Day surgery rocks and the Radiography dept are on point. I have had multiple encounters with the doctors and their some mds are stars like Dr. Ann and her husband Dr. Speismann are terrific. There are some doctors who do try to force their believes upon you and your care but it is up to the patient to decide. Con: Never visit as a walk-in to the ER allow the ambulance to bring you unless you are near death or are severely ill bc the ER wait is ridiculous. 2. There are some doctors who are not empathetic and empathy is important in this role. 3. I would not suggest this facility to visit a specialist nope stick to the larger hospitals 4. Not a trauma hospital

  • Ashley Rodgers
    ★★★★★ 4 weeks ago

    I went in for same day surgery yesterday and I must say the service I received from the time I walked through the door at 5:30am was GREAT no more than Great, IMMACULATE!!!!! First point on contact the security guard at the ER entrance greeted me asked me my name along with providing me his. (Sorry I forgot) made a call and gave me directions in such a pleasant manner. The few employees I encountered in the hall on my walk to the C elevators spoke with a smile. After making it up to same day surgery counter I was immediately greeted with smile and was provided an explanation on what to expect. It was a short wait but everyone that walked passed greeted the awaiting patients with a slight conversation and smile. I was scared because I went there alone but they made me feel not a care in the world I knew I was in good hands. From the two nurses Carolyn being one, the transporter (Joe I believe), the additional three nurses I meet, the annasteiologiest (a male) and my oh so very talented doctor Dr.Morgan Madison :) I was very pleased with the immaculant service I received. I've always been a fan of PCC and West Suburban I've been a patient at both for about the last 12yrs, had two successful cesareans and numerous ER visits. But today I must say the staff out did themselves today! Thanks they made a scary situation into a phenomenal one!

  • marquita buford
    ★★★★★ 2 months ago

    This is the most ridiculous hospital ever, they don't care what your situation is they still have you waiting hours, I mean a lot of hours before they see you. I don't understand why they been around so long. We need better care in the Austin community.

About West Suburban Hospital Med Ctr

General Information

Legal Business NameVhs West Suburban Medical Center Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 25, 1993 (25 years)
Capacity50
Residents26
Percent Occupied52%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for West Suburban Hospital Med Ctr

West Suburban Hospital Med Ctr was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 5, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of West Suburban Hospital Med Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

20min
2hr 10min
ReportedExpected
CNA

50min
ReportedExpected
LPN
3hr 40min
1hr 50min
ReportedExpected
RN
3hr 55min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 4hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
-
-
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
-
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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-
-
-
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.0%
91.9%
95.2%
96.6%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
83.8%
83.8%
83.8%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
13.6%
16.4%
39.4%
57.1%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
32.3%
29.2%
31.0%
37.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.4%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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