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West Suburban Hospital Med Ctr

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  2. Illinois
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Yessi Villalobos
    ★★★★★ 2 weeks ago

    I bring my grandfather here on a weekly basis for wound care but we have also been to the x-ray dept. and laboratory as well. My experience here has always been consistent. Everyone is just so nice and always willing to lend a helping hand. Let me tell you I never use the valet service and yet the valet attendant is so very kind. When he's around he always helps with getting my grandfather into his wheelchair. The receptionist at the front of the hospital is very nice too. The wound care staff is no exception, they are all very nice and caring. Since the moment we walk in Claudia is greeting us with a smile. Caroline always goes above and beyond for us as so does Dr. Natasha Diaz. Overall a great experience. Thank you!

  • Renee ReInvented
    ★★★★★ a month ago

    I hate this place...the emergency room staff is the worst...they show no empathy to patients or their family members. I have ubered patients from here to other hospitals because of their experiences with those in the ER and have had friends and relatives talk about how rude the nurses are. They suck at making someone sick or in distress calm, and have nurses that make it clear you are a waste of their time when you are seeking clarification about anything related to a loved ones care. If this is your only option...go to Stronger....they are even better than this hospital!

  • Dasia Dobbins
    ★★★★★ 3 months ago

    STAY AWAY FROM THIS HOSPITAL!!! THE DOCTORS ARE FRAUDS AND LIARS!! CAME TO THIS HOSPITAL ONLY TO BE REFERRED BACK TO MY PRIMARY CARE PHYSICIAN. THE DOCTOR I HAD, NEVER EVEN TOUCHED ME!!! NEVER TOOK MY TEMPERATURE OR ANYTHING BUT MY INSURANCE WAS BILLED $1600 IN ADDITION TO CHARGING ME $800!!! THE WHOLE PROCESS TOOK 6MIN!!!! $2400 FOR NO SERVICES RENDERED???? THIS IS A SCAM!!! LOOKING INTO TAKING LEGAL ACTION AGAINST THIS FRAUDULENT COMPANY!!!

  • Sic FM
    ★★★★★ 3 months ago

    From what i experienced during a few E.R visits all i can say is that the staff at West Suburban is phenomenal they actually do they're best to attend to the needs of their patients along with excellent bedside manner. I have no bad rating or review for this Hospital

  • ana carlo
    ★★★★★ 2 months ago

    I want to thank all of the personnel at West Surburban medical center but especially my son's nurse Ramil & Mercedes on the 5thW floor and Dr. Tiesinga. They made sure my son who has special needs understood what was being done, reassured him that he would be ok, made sure he was comfortable & his pain was well managed. They went above & beyond not only for my son but for me as well so thank you from the bottom of my ? and my son thanks you as well keep up the excellent service you provide.

About West Suburban Hospital Med Ctr

General Information

Legal Business NameVhs West Suburban Medical Center Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 25, 1993 (26 years)
Capacity50
Residents26
Percent Occupied52%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for West Suburban Hospital Med Ctr

West Suburban Hospital Med Ctr was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 5, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of West Suburban Hospital Med Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

20min
2hr 10min
ReportedExpected
CNA

50min
ReportedExpected
LPN
3hr 40min
1hr 50min
ReportedExpected
RN
3hr 55min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 4hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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-
-
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14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
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7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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-
-
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3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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-
-
-
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.0%
91.9%
95.2%
96.6%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
83.8%
83.8%
83.8%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
13.6%
16.4%
39.4%
57.1%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
32.3%
29.2%
31.0%
37.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.4%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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