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West Suburban Hospital Med Ctr

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  2. Illinois
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Tania Nava
    ★★★★★ 2 months ago

    There was no wait at all at the ER, they saw my son quickly and were super friendly and informative. The doc that saw him is Leo Tin, awesome guy. Friendly and very helpful.

  • Melanie Washington
    ★★★★★ a month ago

    Nurses very nice and friendly which is a plus. They take a very long time to keep u updating on what's going on when u are in the room in e.r. I had a breathing treatment and have been finished for over an hour,no one has came back to check on me or say whats going on yet. This is ridiculous. Seems like they have forgotten I'm even here! Will go elsewhere next time. Think I will just walk out,I still have to focus and stay woke to drive home. I have never experienced anything like this before.

  • Maria Winterman
    ★★★★★ 4 months ago

    This is probably one of a kind review since I am not a patient, I am an anesthesia provider ready to start working in this hospital. Getting privileges threw me off a little bit. As a friendly welcome, credentialing department managed to loose faxed 28 pages of case logs and my application with personal info such as driving licenses, social security number and such. To continue red carpet treatment, they , instead of looking for all those documents, keeping requesting to fax them again. they did find my fax-in 2 weeks. Which was classified as "good news " by recruiter. How ironic. Second interesting encounter was my orientation. Scheduled ahead of time and included computer training. Do I live in my imaginary world imagining I will in fact get computer training? Indeed. They had not scheduled any and acted very surprised. Big chunk of orientation was me sitting in the office and enjoying listening to conference call, where practice manager, credentialing specialist, and few others on the phone, discussing when each applicant will get computer training. Time of my life... Positive: they were so energetic and upbeat , even about all those incompetencies; OR seemed to be more organized. Thus I am still giving them 3 stars. But here is a million dollar question: would they like if somebody anesthetize them for surgery with same quality as they handled my orientation?

  • Anita Montalvo
    ★★★★★ a month ago

    I dont even want to give them a 1 star that's just to much of a rating for them. The front desk lady was nice and the check in lady but the nurse that took my son for an x-ray was rude. The hospital is really dirty to Never again.

  • Carolyn Riley
    ★★★★★ 2 weeks ago

    The Absolute worst experience ever! I took a family member to the emergency room that was jammed packed. They showed no empathy for any of the patients. All they give are the standard inexcusable reasons why patients have to wait several hours and still Dont receive care. There was a 91 year old elderly woman in a wheelchair crying in Pain and they told her daughter they would get to her soon. 3 hours later, they left and so did we. Horrible, they should be shut down.

About West Suburban Hospital Med Ctr

General Information

Legal Business NameVhs West Suburban Medical Center Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 25, 1993 (27 years)
Capacity50
Residents26
Percent Occupied52%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for West Suburban Hospital Med Ctr

West Suburban Hospital Med Ctr was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 5, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of West Suburban Hospital Med Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

20min
2hr 10min
ReportedExpected
CNA

50min
ReportedExpected
LPN
3hr 40min
1hr 50min
ReportedExpected
RN
3hr 55min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 4hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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-
-
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92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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-
-
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
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44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
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17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
-
-
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
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7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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-
-
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4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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-
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18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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-
-
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3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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-
-
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3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.0%
91.9%
95.2%
96.6%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
83.8%
83.8%
83.8%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
13.6%
16.4%
39.4%
57.1%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
32.3%
29.2%
31.0%
37.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.4%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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