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Alden Estates Of Orland Park

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  2. Illinois
  3. Orland Park Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • John Allen
    ★★★★★ in the last week

    I am sending you this email to make you aware of a situations that are occurring at AOP consistently while under the direction of Christina Murdock. As an employee , I was extremely surprised by the actions of the administration team and how they nonchalantly handle any staff complaints when brought to their attention.. For example we have an employee Monica Chavez(PM Supervisor) who is an LPN but is getting paid as an RN (as she stated ) and is also a salaried employee who is required to do 80 hours but is barely doing 50 hours. The assistant administrator and the Unit Mangner consistently manually inputs her hours in kronos to ensure she doesnt flag as an employee who doesn't put in her hours. Also she consistently leaves the building during her shift causing my peers and i to yearn for her help with the abundance of admissions and angry family members that need her. This all started under the reign of denise graves where monica and denise employed their RA daughters to sit in the conference room from 2-10 accompanied by the restorative nurse and monica and order takeout and watch movies . Sometimes they would punch in and after several hours no one would be able to locate them in the building and all of a sudden, at the end of the shift they're leaving after staff and myself are drowning in work. After trying to speak with Administration a few days after the incident, the problem remained unresolved due to the administrator being friends with her personally. This building is being ran into the ground due to administration staying in the office gossiping about the staff and not being supportive. We never have supplies on the until rooms are dirty, bugs everywhere.. Its a train wreck. Employee burnout is a consistent problem, no teamwork and staff feels enslaved. We ask for more help or even teamwork and management looks at us at stand up , as if we are complaining too much and then we are retaliated against I also write to you about this on behalf of several other colleagues who have experienced similar incidents . We all would like to raise concern about Christina Murdock and her favoritism and I feel that you are the most appropriate point of contact. I feel like I can turn to you as my superior in hopes that you may be able to come up with a resolution that I have not yet been able to find. I can only hope that you will take my request seriously to look into this matter and take any necessary action. This is the reason IDPH is constantly at AOP, due to her nonchalant attitude and not holding staff accountable. It's a zoo Regards,

  • S. Calabrese
    ★★★★★ 3 months ago

    Understaffed. Rude people. Don't even go to the kitchen and ask for something. You can't even get someone to look at you. Rehab is good. Strange people hanging around the employee entrance at night.

  • Brandis Stokes
    ★★★★★ 6 months ago

    My mother was here for 7 weeks and if she had stayed any longer she would not be here today. During her stay we had to go back and forth with staff about getting her dressed everyday and out of bed. We could never figure out why M-F she would be alert during the day yet on the weekends she couldn't even wake up. She eventually went to the hospital where we found out everything was preventable that she was going through if they been doing their job. I wouldn't send my worst enemy there. Oh and the CNAs are unprofessional on a whole new level. My uncle asked why they hadn't gotten my mother up and dressed (it was around 2 in the afternoon) and she responded that that's why she doesn't work first shift so she doesn't have to be bothered with dressing people. The day Mom went to the hospital I was with her all day. We were waiting for the aids to put her in bed so they could do the iv and almost 2 hours later when they showed up the girl was argumentative because I was asking about mom's safety precautions. Her repeated response to me was I'm not breaking my back over her.

  • Jenelle McKinley
    ★★★★★ 8 months ago

    Very short staffed on the 3rd floor where the attention to patients is greatly needed. Long waits to be taken to restrooms and wanderring patients entering wrong rooms. The staff is fantastic and doing the best they can with the amount of help they have. Heating is a major problem and has been reported numerous times. This is the second day the heat has gone out, its 22 degrees out. Residents and patients are wrapped in blankets in all the common areas including the dining room. Even the staff has had sweaters and jackets on. This is totally uncalled for and unacceptable. Very disappointed.

  • Justin Pietras
    ★★★★★ 8 months ago

    My grandmother was here for rehab after her hip replacement. She was only in there for 2.5 days before we removed her from this place after we saw the care she was receiving. No one should ever be treated like that... Don't get me wrong, the physical therapy staff are great. But it is the nurse and nurse aid staff that are 100% terrible. I am not sure if they are just way under staffed or the staff just doesn't care. I think there was only 2 nurses who actually cared about what they did in that entire place. Neeley and Joanna, Thank you for caring. I truly appreciate you taking care of my grandmother. I do want to warn anyone that does a search on this place, so with that being said I will provide a few things I saw first hand... I'll start with my walk into the facility the first time. Receptionist/Front door staff sitting there will not great you. Don't worry about signing in... They don't really care who walks in or out of that place. Just push the button to open the doors and you will have full access without anyone asking any questions. "I'll be back". I think we heard those three words about a thousand times while being there for less than 72 hours...but the funny thing is no one ever came back. They either would go on their break, hide, go home, or maybe find a good dark spot in the corner or an empty room for a nap like a post office worker. Push the nurse button to get help to go from your bed to the washroom...i hope you have a very strong bladder, because you will have to wait for 15-20 minutes. Don't worry you will wait even longer after you have used the washroom. Be prepared to sit on the toilet for 20 to 30 minutes before anyone comes back to help you. Dirty! Things are never picked up. I watch old, used tissues sit on the floor of a room for over 5 hours. Have no idea when or who ever picked them up...I had to go home. Oh and if they do clean, they spray chemicals on the glasses that are sitting right on the dinning room tables. Its like staying at a bad motel where they use bathroom and glass cleaner to clean your drinking glasses... Please don't put your loved ones through any of this...they mean so much more.

About Alden Estates Of Orland Park

General Information

Legal Business NameAlden Orland Park Rehabilitation And Health Care Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 24, 1998 (20 years)
Capacity200
Residents151
Percent Occupied76%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Alden Estates Of Orland Park

Alden Estates Of Orland Park was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 8, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

April 11, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

February 3, 2017 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

December 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

November 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

January 7, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

October 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

October 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

August 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

July 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,633 fine
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Alden Estates Of Orland Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 15min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
1hr
1hr 20min
ReportedExpected
RN
3hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

78.9%
94.6%
94.6%
94.6%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.0%
88.2%
91.2%
92.3%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.1%
48.1%
42.3%
57.1%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.6%
15.9%
15.9%
16.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
29.3%
26.4%
11.6%
18.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
20.9%
20.6%
23.5%
26.2%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
16.4%
23.8%
14.8%
11.1%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
9.2%
4.5%
12.3%
10.8%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
17.6%
7.8%
13.7%
2.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
20.8%
5.6%
11.5%
5.6%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
1.8%
0.0%
3.4%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
3.0%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
1.5%
1.5%
2.9%
3.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
5.9%
0.9%
2.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.3%
84.6%
81.6%
79.3%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.1%
77.5%
77.5%
77.5%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.8%
60.4%
59.6%
57.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
24.9%
20.9%
11.9%
14.5%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
2.2%
1.2%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.8%
0.6%
0.4%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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