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Manorcare Of Palos Heights East

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Palos Heights Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Edward Wolak
    ★★★★★ a month ago

    I currently live at Manor Care Palos East. Robin and her staff of activity aids are second to none. They go the extra mile to keep us happy and entertained. I love to join the dice and card games that are always fun. Robin schedules monthly live entertainment, musicians, singers and dancers. If you're in bed for some reason, Robin and her staff provide activities for you too. Robin makes a movie calendar that shows movies of actors with birthdays or historical events for that month, also on Fridays freshly popped popcorn is delivered and first run movies are shown. To request a specific movie I just call Robin. A weekly puzzle pack with crosswords, circle words and other word puzzles are brought to me, along with an adult coloring pack with crayons. Volunteer visitors visit weekly, a dog visits that does tricks and even plays the piano and sings. Activities also bakes cookies and passes out ice cream and other treats weekly. We have a town meeting where you are encouraged to voice suggestions monthly. Robin and her staff bring me joy and brighten every day with their smiles.

  • Diana Adauto
    ★★★★★ a month ago

    I do not have enough words to express how disturbing the lack of patient care is at this facility. My mother is steadily going downhill since she has arrived here. If you have a loved one that needs care, please do thorough research on any nursing facility. This place should be shut down. My mother has only been here a few weeks and i could probably write a book already on how awful the staff and care is. And dont bother trying to complain to anyone because they literally laugh at you. I was visiting one day last week and heard the woman across the hall moaning and yelling for help and no one came. After about 5 minutes, i went to see if i could help and she was on the floor and I put her back in her bed. The nursing staff are only there for a paycheck and boy does it show. This is by far one of thee worst facilities we have encountered.

  • Jackie McGee
    ★★★★★ 2 weeks ago

    If you want to see your loved one again, I wouldn't recommend this nursing facility.

  • Alexis Ciambrone
    ★★★★★ 2 months ago

    My dad Peter ciambrone stayed there twice and the staff and social worker Casey are awesome.. Thanks for caring for my dad..

  • Christina Fern
    ★★★★★ 3 months ago

    My loved one has been in and out of nursing facilities for the past year. They all suck but this one in Palos, is the worse one yet. We were told it was very good by Palos hospital and its not. It smells of pee. They are short staffed and all the CNA's we had, have the worse attitude problems as if they hate their lives. The physical therapists do not push their patients. The goal is to make them stronger and get them in and out. My loved one left worse off than when they arrived. It would take them at least 45 mins to respond on most days when they were called. My loved one was having wound care for chronic opened wounds. After one nurse cleans them another was suppose to come right in and wrap up and bandage the open sores up, so they are not exposed to get infected. Well, my love one was sometimes waiting up to 3 hours to get the wounds bandaged up. (also sitting there having to go to the bathroom, but couldn't because their foot was not wrapped up) My loved one slipped right off the bed onto the floor because of their lack of assistance in transporting. The staff at this location seems to just be there for a pay check.

About Manorcare Of Palos Heights East

General Information

Legal Business NameManor Care Of Palos Heights Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 15, 1989 (30 years)
Capacity184
Residents148
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Palos Heights East

Manorcare Of Palos Heights East was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 16, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 14, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

March 16, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

December 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

November 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

November 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

November 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Palos Heights East require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
1hr 25min
1hr 30min
ReportedExpected
RN
4hr 10min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

72.3%
93.3%
93.2%
93.2%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
97.3%
97.2%
95.7%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.0%
5.9%
8.6%
8.9%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.6%
16.4%
0.0%
9.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
2.9%
11.4%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
7.5%
17.6%
14.3%
13.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
14.9%
8.3%
8.3%
6.7%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
2.8%
6.5%
12.0%
13.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
-
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
2.1%
8.1%
8.3%
8.9%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.8%
6.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.2%
4.5%
1.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.0%
90.7%
92.8%
94.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.6%
83.1%
83.3%
83.3%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.1%
67.8%
65.1%
63.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
2.1%
1.1%
1.2%
3.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
1.8%
1.6%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.2%
0.2%
0.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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