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Manorcare Of Palos Heights East

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Palos Heights Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Macy Balabon
    ★★★★★ a month ago

    Both of my grandfathers were cared for here by the amazing staff. One of my grandfathers stayed for two months over the holidays. The nurses took great care of him and helped him reach a healthier weight to better manage his diabetes post-op. They made visiting my Grandpa during Christmas and the New Year special. Later that year they cared for my other Grandpa with Heartland Hospice. Being able to bring our pets in for visits put a smile on my grandfather's face every time. The whole family was very grateful for all of the tender loving care and space to make this our home when we needed to be with Grandpa.

  • Katherine Martinelli
    ★★★★★ 4 weeks ago

    Terrible unsafe chaotic mess of an experience at Manor Care East in Palis Heughts Il. Stay away from this greedy, poorly informed,clueless staff! My poor husband recovering from knee replacement was wounded there by a clueless RN wrapping his leg with anarchic Ace wrap bandage that cut his leg! Now he has to go to wound care! Tried to give my husband wrong meds day arrived! A med he is allergic to! Should all be shut down nationwide! Reported them to state! On advice of our surgeon who was appalled at their constant incompetence! Every day a new drama! We got the hell out of there a day early! Felt unsafe there! Stay the hell away! Even physical therapy was appalling. Made patients sit in wheelchairs and not even allowed to walk!! Unreal place! Nightmare!

  • Carol Siano
    ★★★★★ 8 months ago

    My mom was in ManorCare East, the Arcadia Unit, in Palos Heights. All of the staff in every department were friendly, caring, and very professional. I couldn't have chosen a better place for my mom for the last 6 months of her life. She trusted everyone, liked her "suite", enjoyed the meals, and, mostly, I knew she was in a safe environment. When my mom had to go into a hospital, the staff and residents told me how much they missed her and wanted her to return. Unfortunately, that didn't happen, but love and quality care was what she received and I will always be grateful for everyone in the Arcadia Unit. Thank you!

  • Dawn Laws
    ★★★★★ 5 months ago

    Doesn't even deserve this star. I would not send my worst enemy to this place. Send people home that cant even take care of them self .and sends patients home with out the medication that were ordered by the dr . Just tells you to pick up your medicine at your local pharmacy. THIS PLACE IS HORRIBLE AND IT ALWAYS SMELLS IN THERE. NEVER AGAIN WILL ANY OF MY FAMILY GO HERE.

  • Kathleen Piet
    ★★★★★ 4 months ago

    My mother was a resident of the Arcadia (memory care) unit for nearly two years before she passed away this past January. There were some very good CNA'S who were caring, kind and compassionate. Always willing to help in any way. There were, however, often staffing problems which resulted in a shortage of cna's on the unit. In particular, I'd like to mention Deeana and Melissa as cna's who took wonderful care of my mom. I am very grateful to the nursing staff for the outstanding care they provided my mom day in and day out. I will always be grateful to Gina for her care of my mom and for all the many teaching moments she provided me. Angela and Jorie were excellent also I appreciate the help of Carolyn, the unit director especially during the difficult last weeks of my mom's life. Her knowledge, compassion and advice were invaluable.

About Manorcare Of Palos Heights East

General Information

Legal Business NameManor Care Of Palos Heights Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 15, 1989 (31 years)
Capacity184
Residents148
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Palos Heights East

Manorcare Of Palos Heights East was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 16, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 14, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

March 16, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Palos Heights East require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
1hr 25min
1hr 30min
ReportedExpected
RN
4hr 10min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

72.3%
93.3%
93.2%
93.2%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
97.3%
97.2%
95.7%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.0%
5.9%
8.6%
8.9%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.6%
16.4%
0.0%
9.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
2.9%
11.4%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
7.5%
17.6%
14.3%
13.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
14.9%
8.3%
8.3%
6.7%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
2.8%
6.5%
12.0%
13.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
-
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
2.1%
8.1%
8.3%
8.9%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.8%
6.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.2%
4.5%
1.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.0%
90.7%
92.8%
94.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.6%
83.1%
83.3%
83.3%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.1%
67.8%
65.1%
63.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
2.1%
1.1%
1.2%
3.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
1.8%
1.6%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.2%
0.2%
0.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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