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Manorcare Of Palos Heights East

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I have been here a total of eleven days ( here for i.v treatment ) I have enjoyed the therapy sessions the staff is great the social worker and the p.a.n. doctors are all wonderful the nurses are very knowledgeable and that means a lot. They have activities for every one to participate in if you choose. The only draw back is there food sorry but the food really sucks bad sorry but other than that this place is great for receiving treatment for rehabilitation treatment this place do care about the people here all except for the care nurse who works the 11 - 7 shift she works on the 3rd floor she has red and black drags in her hair she rude she is mean she sits at the end of the hallway during her shift and talks loudly all night long on her cell phone instead of checking the patience room for trash, or soil sheets she is on the phone talking loud and waking up patience with that foolishness over all my stay here has been great

  • ★★★★★ 9 months ago

    The first floor looks so wonderful. Carpeting, large rooms, nice furniture, dining room with glassware, making it feel like home. If you come for a tour ask to see the second and third floors. There is where the "dirty laundry" is located. People left in wheelchairs leaning over the sides falling asleep, crying, asking for help and being ignored. This is not at all like the first floor. Tile floors, very small rooms, plastic glasses, junky "closets" and the smell of dirty diapers. It is a shame that when one comes to see if it would be a place for a loved one to come, they only show you the "homey" area. I would not recommend this place even to my enemies. You tell me......

  • ★★★★★ 7 months ago

    Horrible place, especially their care of elderly patients. Their method of "care" is to park patients in their wheelchairs at the nurse's desk for hours at a time since there is not enough staff to watch them. My mother fell out of her wheelchair trying to stand up and hit her head on the floor; she had to be taken to Palos Hospital...

  • ★★★★★ 11 months ago

    This place is the PITS! They left my mother in a wheel chair for 12 hours. No therapy was ever given. Would NEVER recommend this place to anyone. The nurses weren't all that friendly either. HORRIBLE! This one star isn't even worth it!

  • ★★★★★ a year ago

    Nurse Carol is the nicest part of this establishment. There are thieves in the facility that take clothes from the helpless. I hope the person who took things from my mother will burn in hell. You have to be EXTREMELY pathetic to steal from those who are unable to protect themselves. I have a surprise...there was a camera in her room inside her television and I will be posting the video of you stealing tonight.

About Manorcare Of Palos Heights East

General Information

Legal Business NameManor Care Of Palos Heights Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 15, 1989 (29 years)
Capacity184
Residents148
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Palos Heights East

Manorcare Of Palos Heights East
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 2, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

November 18, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 20, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

November 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

November 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

October 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.

September 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 7, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.

April 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Palos Heights East require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 30min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
1hr 25min
1hr 30min
ReportedExpected
RN
4hr 10min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.1%
72.3%
72.3%
72.3%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.0%
80.0%
100.0%
94.4%
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.9%
18.9%
12.5%
11.8%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.5%
9.9%
8.3%
3.0%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose ability to move independently worsened
10.5%
8.1%
10.5%
8.8%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antipsychotic medication
19.4%
11.4%
11.4%
2.9%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
14.7%
8.7%
5.2%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who self-report moderate to severe pain
13.2%
7.7%
13.2%
13.9%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who lose too much weight
5.4%
3.0%
12.5%
10.7%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who have depressive symptoms
0.0%
2.5%
7.9%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
6.4%
7.0%
3.7%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.6%
88.5%
89.9%
88.6%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.0%
85.6%
85.6%
85.6%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.6%
66.3%
65.2%
67.3%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
10.8%
9.9%
10.2%
6.5%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.0%
0.9%
1.9%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.7%
0.7%
0.7%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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