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Manorcare Of Palos Heights East

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Nina D
    ★★★★★ in the last week

    My sister suffered a mild stroke and was transferred to ManorCare East from Palos Health Hospital for rehab at the end of March. We were assured that this was the best place for her to receive personalized care in order for her to function better when finally able to go home. My initial impression when we arrived was that there was a strange smell in the hallways...disinfectant?? The actual patient room on the 1st floor was in much need of rehabbing itself! I took photos because I couldn't believe the condition that the room was in...the upper portions of the wallpaper was peeling off the wall, wallpaper near the heat vent was peeling and someone was too lazy to fix the problem properly and actually stapled the pieces to the wall to keep them there. The bathroom was a nice size, but it needed some heavy duty cleaning and updating too. The towel rack next to the sink was broken on both sides and someone had done a very bad job of trying to glue it back together and there was dried glue that was dribbled down the sink. The emergency cord next to the toilet was horribly soiled as though some other patient had gotten it way too close to their backside. I told the desk about this and no one ever did anything about it. I was there every day and constantly found silverfish on the bathroom floor which was disgusting. The Heating/cooling air vent in the bedroom near the window had a peculiar smell and I pulled up one of the vents and found it overflowing with filth....I again told the desk about it and no one seemed to care. I took the job on myself to take both vents out and clean them as thoroughly as I possibly could, the dirt was so thick, it rolled off in sheets. This type of negligence is unforgivable in this type of establishment especially with most of the patients being older and more susceptible to germs. I photographed some of these nasty problems. There are no side rails on the beds, at least not on the 2 beds in the room I am referring to which I felt was really unsafe. The bed sheets were not changed regularly and neither were the rooms swept or garbage cans emptied daily. One day when my sister's meal came, I noticed that the milk on the tray was outdated by more than 5 weeks! It reeked. There were some bright spots during my sister's 2-week stay...thank goodness. The physical, occupational and speech technicians, nurses and especially the activity coordinators were wonderful and VERY attentive and sensitive to her needs. These people are the true stars here and they all work very hard to take care of the patients as well as they can. Every one of the supporting staff constantly interacted and encouraged the patients and always had smiles on their faces. Bottom line, the cleanliness of this institution leaves much to be desired ... but the actual patient staff are all amazing! It's hard to rate this experience...the facility itself should have one rating and the patient staff another. I am only giving a rating of 2 stars because of the lack of cleanliness/repairs...the therapy/nursing/activities staff would rate a high 4-5. If the facility would have much better cleanliness and better maintenance, I would gladly change my overall rating to a 4 or 5.

  • Gregory De Milio
    ★★★★★ 3 months ago

    There aren't enough words to describe how poorly my grandmother was treated during her nearly two-year tenure there. She was one of the few full-time nursing home patients. She was routinely belittled and laughed at for basic care requests. Her food almost always arrived cold. Not only was the staff rude and uncaring (it often took a family member calling the place to get assistance), but they were so short-staffed that even the few decent aides couldn't provide good care, even if they wanted to. Sometimes she waited hours to use a bedpan or get repositioned. She was often met with eye rolls and scorn. It is a family tragedy that my beloved grandmother had to spend her final years at this place. Shameful care.

  • Robert Surprenant
    ★★★★★ 2 months ago

    The physical therapists are fantastic. The nurses,CNA's are well qualified..perhaps a little understaffed though. The facility is very nice. Both of my parents were residents of ManorCare East. The staff is exceptional. If my parents require rehab from a health-related setback they will return to ManorCare East.

  • Jill Hagstrom
    ★★★★★ 3 months ago

    My Mother was at that facility for almost 2 years and there was not a single day that passed when an aid or nurse took the opportunity to let my Mother know how unimportant her existence was to them. She was told to make herself comfortable when they knew she could not move. She would be cold and ask for heat to remove the chill from the room. If it got too warm and she asked for the heat to be turned down she was met with scorn and an agrumrnt that she had just asked for it to be turned up. Her life was reduced to begging for comfort but rarely receiving it. Numerous complaints to corporate achieved nothing. Do not leave your loved ones at this facility.

  • Kathleen Kozera
    ★★★★★ a month ago

    Disgusting.only caring employees were Mara and Lisa,2 CNA on nite shift on 1st floor. Note nurse claiming she was supervisor on nite shift should be fired and lose her nursing license.How in God's green earth did she get report from 2nd shift and not know my orders were not processed.she didn't have a signal goal or care to resolve the problem.I've gotten better care at an oasis on the tollway!!!!!That facility should be shutdown.I have heard other patients had same complaint. Something needs to be done proactively for other patients

About Manorcare Of Palos Heights East

General Information

Legal Business NameManor Care Of Palos Heights Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 15, 1989 (29 years)
Capacity184
Residents148
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Palos Heights East

Manorcare Of Palos Heights East was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 16, 2017 - 6 months ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 14, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

March 16, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

December 2, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

November 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

November 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

November 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

October 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.

September 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Palos Heights East require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
1hr 25min
1hr 30min
ReportedExpected
RN
4hr 10min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

72.3%
93.3%
93.2%
93.2%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
97.3%
97.2%
95.7%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.0%
5.9%
8.6%
8.9%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.6%
16.4%
0.0%
9.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
2.9%
11.4%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
7.5%
17.6%
14.3%
13.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
14.9%
8.3%
8.3%
6.7%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
2.8%
6.5%
12.0%
13.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
-
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
2.1%
8.1%
8.3%
8.9%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.8%
6.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.2%
4.5%
1.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.0%
90.7%
92.8%
94.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.6%
83.1%
83.3%
83.3%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.1%
67.8%
65.1%
63.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
2.1%
1.1%
1.2%
3.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
1.8%
1.6%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.2%
0.2%
0.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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