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Manorcare Of Palos Heights West

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Palos Heights Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Zelda Lane
    ★★★★★ a month ago

    As a Registered professional Nurse with experience providing nursing services for the elderly and disabled; ManorCare Palos West is the best professional environment for employees, hands down. The administration, therapy and nursing departments at Palos West are determined and energized about providing the most compassionate evidence-based care possible, and they listen to and support their employees to enrich patient care. It truly is a great place for professionals to learn, grow, and thrive. Their mission is to make ManorCare Great, and the staff here come to work happy and feel important and secure; a rare and wonderful thing!!!! Best place to work at! Thank you to everyone!

  • Maria Webster
    ★★★★★ 2 months ago

    I rarely writ reviews, however, I feel this needs to be known. I had a two month stay at the Palos West facility. Everyone there was extremely professional. The medical staff was very knowledgeable, and attentive. The occupational and physical therapists were extraordinary, especially Cozy, who was outstanding The admission staff was on top of everything. The wound care team was fantastic. The nurses were the best. The business manager is a star in her field. The facility was clean. The whole experience was a fabulous one, which I am amazed to say. I highly recommend this to any one. As I have told t hem, they were all ANGELS. I hope O didn't forget anyone

  • Patricia McPhearson Davis
    ★★★★★ 2 months ago

    Great place, loved it! My nurse Sean was very knowledgable and had good techniques for my peritoneal dialysis needs. I'd like to thank my therapy team Sherry, Pat, Dan and his student! And I can't forget about Dorothy. Although everyone was nice, she was exceptionally nice and caring. If I have to do rehabilitation again, it will be here.

  • Mary Perruso
    ★★★★★ 2 months ago

    Staff was incredible! To me that is the most important thing. Everything seemed to run on schedule. The people down in therapy are wonderful, they really are. My husband is coming home tomorrow and I owe it to everyone at this facility.

  • Dennis Doody
    ★★★★★ 2 months ago

    I am very happy with everything here. Kozi and Martha were my therapists and they worked well with me and really helped me reach my goals. They really grew on me and I always looked forward to working with them for my sessions. I highly recommend them! I am finally going home today. I would definitely recommend ManorCare Palos West to anyone that needs therapy.

About Manorcare Of Palos Heights West

General Information

Legal Business NameManor Care Of Palos Heights (West) Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 12, 1996 (23 years)
Capacity130
Residents94
Percent Occupied72%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Palos Heights West

Manorcare Of Palos Heights West was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

November 23, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

October 25, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

October 6, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$25,239 fine
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Palos Heights West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 35min
ReportedExpected
CNA
35min
45min
ReportedExpected
LPN
1hr 45min
1hr 20min
ReportedExpected
RN
4hr 20min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
96.4%
96.4%
96.4%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
100.0%
100.0%
100.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
67.9%
88.5%
79.2%
65.5%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.0%
15.9%
15.2%
18.0%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.8%
17.8%
18.9%
8.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
13.5%
14.6%
10.9%
10.0%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
12.0%
9.1%
15.6%
0.0%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
6.1%
0.0%
5.7%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
6.7%
2.2%
0.0%
0.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.8%
4.3%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
5.7%
10.2%
10.4%
3.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
5.7%
4.1%
4.2%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.3%
98.9%
99.6%
99.6%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.9%
96.7%
96.7%
96.7%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.3%
81.5%
80.9%
77.1%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
12.2%
17.4%
21.9%
20.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
1.0%
1.0%
2.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.4%
0.4%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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