Search for Skilled Nursing by ZIP Code:  :

Manorcare Of Palos Heights West

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Palos Heights Skilled Nursing Home Facilities
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By submitting this form, you agree to the terms and conditions of our privacy policy and our Agreement to be Contacted by Telephone. You also consent that we can reach out to you using automated calling technology. Your consent is not required to use our service.

Photos

Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • chris SORIA
    ★★★★★ 3 months ago

    My Mom was just in there she has been in there numerous times. This time the staff there was very rude. Wouldn't help made patients wait (while they talked about their personal life) . Not very happy with their service . My Mom fell twice no one was around . She was on the 2nd floor

  • Rashida J
    ★★★★★ a year ago

    This place is awful & needs to be investigated & shut down! They received my paperwork & admitted me, game me a room, without my consent or permission. I had never even seen the inside. When I arrived for a tour, I was wheeled through the hallways filled with wheelchairs of elderly people lined along the wall, looking drugged & incapacitated. Once we got to "my" floor, I saw a man in a wheelchair facing the window. I was taken to a room that already had my name on the door! What the hell! The woman placed me next to an empty bed & gave me the remote & said use it if I need assistance. I told her I was just there for a tour & consultation. She said someone from PT would eventually be up to see me. I instantly began to panic as I looked around the room & saw the condition of everything in it. I called my family & insurance provider to find out what was going on & to get referrals to a much, much better facility. Anywhere but here! It is dirty. Everything is scratched, scraped, outdated & dirty. There was no way in the world I was staying there, and if I had a family member who needed services, Manor Care would never be an option! EVER!

  • Tamika Akins
    ★★★★★ 2 years ago

    This facility is the worst!!!!!!!! Please do more research before going here please!!!!!!! Staff is very unprofessional and releases before time.

  • Milos Cvjetkovic
    ★★★★★ 3 months ago

  • Christina Zamora
    ★★★★★ 5 months ago

About Manorcare Of Palos Heights West

General Information

Legal Business NameManor Care Of Palos Heights (West) Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 12, 1996 (22 years)
Capacity130
Residents94
Percent Occupied72%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Palos Heights West

Manorcare Of Palos Heights West was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 4, 2017 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

November 23, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

October 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

October 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$25,239 fine
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

March 29, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 22, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
BSomePotential for Minimal HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

December 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Palos Heights West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 35min
ReportedExpected
CNA
35min
45min
ReportedExpected
LPN
1hr 45min
1hr 20min
ReportedExpected
RN
4hr 20min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
96.4%
96.4%
96.4%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
100.0%
100.0%
100.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
67.9%
88.5%
79.2%
65.5%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.0%
15.9%
15.2%
18.0%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.8%
17.8%
18.9%
8.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
13.5%
14.6%
10.9%
10.0%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
12.0%
9.1%
15.6%
0.0%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
6.1%
0.0%
5.7%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
6.7%
2.2%
0.0%
0.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.8%
4.3%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
5.7%
10.2%
10.4%
3.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
5.7%
4.1%
4.2%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.3%
98.9%
99.6%
99.6%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.9%
96.7%
96.7%
96.7%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.3%
81.5%
80.9%
77.1%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
12.2%
17.4%
21.9%
20.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
1.0%
1.0%
2.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.4%
0.4%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places