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Avantara Park Ridge

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  2. Illinois
  3. Park Ridge Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Eva Cameron
    ★★★★★ 4 months ago

    The HR lady, doesn't see eye to eye. Cristal Guzman has Valet parking, but in sub zero temps the Valet is hidden in the double doors. Parking is difficult, and tight. She was unkind about discussing this subject of parking. Then she blamed me for asking if I could parky own car. She immediately became a fast talker and disrespectfully changed the topic. She wants you to work the same day of orientation, however, she wants to supply her uniform. So, that didn't make sense either, the cart before the horse. So, I ordered a uniform. She was ungrateful for that as well. Then she blamed me for ordering a uniform. Then she said she was concerned???? She has personality flaws. Cristal Guzman wants you not dressed properly for the job. You need the orientation to get the uniform, first. So, I did not feel comfortable at the orientation. She created a hostile environment. She has an evil streak.

  • Eva Cameron
    ★★★★★ 4 months ago

    The HR department person is too busy, Cuts you off and interrupted conversations. Can't handle situations as simple as parking for employee parking lot designated area. She also yells at you and tries to make you cry. Not even a nice person. Poor customer service as well, (observed). It is her way or the highway, I chose the highway. She is a mean one. Mrs. Guzman has serious personality flaws. I say no to mean people. Just tell her , ummm no, thank you. I did not receive any information at the orientation on how to report her.

  • Sony Thomas
    ★★★★★ 2 months ago

    The administrative staff harasses their employees and takes advantage of them. Especially cristal. If you want to see recordings of how she talks to employees and degraded them please let me know. She should not work at this establishment.

  • Aubry Butler
    ★★★★★ 11 months ago

    These apartments are over all nice. The office lady's I've only encountered one that was pretty rude, over all they are nice. We have lived here almost 2 months and have had to have a new microwave it took them a week and a half to fix. They told us they would have some one come down every day and didn't. Currently for 4 days I haven't been able to do laundry my dryer is broke and my sink is broke they have said they will be down every day and nothing a little disappointed due to it's over 1k for a one bedroom and all these things go wrong. But other than that the neibors are quiet its clean ect...

  • lovingit098
    ★★★★★ a year ago

    Worst place to work for! H.R lady is a very mean person. She doesn't deserve this position. She always yeld at her employees. Over all always understaffed and work over loaded. I hurt my back that is why i left this place.

About Avantara Park Ridge

General Information

Legal Business NameAvantara Park Ridge, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 31, 1989 (29 years)
Capacity154
Residents103
Percent Occupied67%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Avantara Park Ridge

Avantara Park Ridge was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 9, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.

December 21, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

March 31, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Avantara Park Ridge require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 50min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
1hr 20min
1hr 5min
ReportedExpected
RN
5hr 10min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.0%
97.8%
97.8%
97.8%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.9%
57.7%
58.3%
52.4%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
20.9%
19.3%
24.1%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.1%
14.1%
8.9%
1.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
23.0%
21.8%
22.4%
24.3%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
6.9%
7.5%
3.5%
5.6%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
12.4%
12.5%
9.0%
14.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
2.4%
1.3%
4.0%
6.6%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
54.9%
41.6%
25.6%
25.4%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
3.4%
2.5%
2.6%
2.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
4.0%
0.9%
0.9%
0.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.1%
99.7%
100.0%
100.0%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
96.3%
96.3%
96.3%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
21.2%
31.7%
46.7%
50.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
0.0%
0.4%
0.4%
0.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.5%
0.4%
0.9%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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