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Tower Hill Healthcare Center

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. South Elgin Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.3 / 5.0 ★★★★★

  • Sara Ledley
    ★★★★★ 3 months ago

    This facility is simply the best! They are not perfect as no where is, but they try very hard. My sister-in-law worked with Vicky to help transfer my mom from Avondale to Tower hill and it was the best decision she could have made. The amount of time and attention in the admission process made us feel so welcomed and invited and knew this was the right fit for our family. It has been a couple weeks since admission and she has still been available to help and guide us which really means a lot. It helped reassure us that the staff really do care about the people who live there and that it is not just lip-service. I would definitely recommend Tower Hill Healthcare Center for anyone who wants a caring place for their family in need of therapy, long term care or just some T.L.C.

  • Connie Jackson
    ★★★★★ 10 months ago

    I would like to start off saying, don't believe everything you read online. See for yourself (which is funny since here I am writing an online review). We were hesitant to place my grandmother at Tower Hill because of some poor online reviews. Everyone in the community that we talked to raved about how great the facility was and told us positive stories of their experiences. I took a chance and along with my mom, made the decision to place my grandmother there. We have been nothing but pleased! My grandmother is getting the care she needs. She is being looked after by caring individuals and is thriving. The building is older and could use some updates but I would much rather have a place that doesn't look amazing that gives outstanding care then have it the other way around. We are so happy we found Tower Hill and would recommend it to anyone who asked. THANK-YOU TO ALL OF THOSE WHO CARE FOR MY GRANDMOTHER! THERE IS A SPECIAL PLACE IN THIS WORLD FOR YOU!

  • T Michael Nisbet
    ★★★★★ 6 months ago

    Great staff. Only place that I could find that would take Mom. She is doing much better with them. Highly recommend them.

  • Greg Darnell
    ★★★★★ a year ago

    My brother called Tower Hill yesterday to follow-up on some information that we have been waiting on for over a month from the business office. We received great news that Kendra is no longer there. My family has their own business and it is shocking how this business has been ran on that side. Hopefully we can start getting information when we call and the help we need when we request if rather than being pushed to the side or transferred to someone that can not help us. We asked to speak to the Administrator to get the information and finally got somewhere. We are hoping to see positive changes in the billing department now that she is gone.

  • John Lester
    ★★★★★ a year ago

    My family and I were fortunate enough to find Tower Hill for my father. We toured several other places and chose Tower Hill because of their homelike environment. It didn't seem cold like some of the other facilities in the area and it didn't feel hospital or institutional like. The resident's are always out and about and seem truly happy. We have been there for 8 months and while nobody is perfect, they come close. They try their best. Everyone is friendly and greets us when we see them. A kind smile from the housekeeper, a hello from the Nurse or caregiver, and even a greeting from the managers. They have a great bunch working here.

About Tower Hill Healthcare Center

General Information

Legal Business NameTower Hill Rehabilitation, LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1994 (26 years)
Capacity206
Residents167
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Tower Hill Healthcare Center

Tower Hill Healthcare Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

August 23, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

July 10, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.

January 20, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$21,400 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Tower Hill Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
25min
35min
ReportedExpected
LPN
50min
1hr
ReportedExpected
RN
3hr 35min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.1%
93.4%
93.4%
93.4%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.8%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.9%
51.3%
49.4%
41.8%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.0%
16.7%
21.8%
17.3%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.8%
19.5%
11.2%
13.2%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
20.7%
21.4%
20.4%
18.4%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
9.6%
9.8%
9.6%
9.5%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
12.8%
10.3%
11.2%
4.9%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
3.7%
2.4%
0.6%
1.2%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
2.5%
3.6%
6.3%
6.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
37.7%
30.1%
24.8%
14.8%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
8.1%
7.1%
6.2%
6.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
3.5%
4.3%
3.7%
3.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
2.1%
0.9%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.5%
95.4%
91.7%
92.4%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
43.1%
43.1%
43.1%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
4.5%
0.0%
2.4%
2.3%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
3.0%
2.9%
6.9%
3.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.1%
0.0%
1.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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