Concordia Village Care Center

My mother has been on all levels. She has gone from independent to 7/24 care due to their neglect in not monitoring her when she fell. She ended up in the hospital and from there it has been downhill. She continually get UTI, due to not having her depends changed enough. When I visited for the weekthe employees played on the computers while my mother waited 15 minutes for them to come back and get her off the toilet. My mother does not like the fact that the staff is changing frequently. She can not keep up with the staff's names and her caretakes.The physical therapist gave up on her so she is now using a wheelchair. I try to call her but gave up because she doesn't have a phone and if I do get the receptions, they send me to her locked area. There is never anyone to answer and I seldom get a call back. I gave up. The administration has lost several gifts when UPS delivered them. One was Strawberry Chocolate stemmed roses which were sent on her birthday. She didn't get them from her daughter in California. When asked how they were, the found them 3 days later all melted on the reception desk. The other a homemade gift made by my sister. My sister spends hours and paid extra so she would get it. It was lost for several days but found after multiple phone calls. My mother complains when the laundry is done, she never gets her own clothes back. she does not like wearing other people's clothes. The weather in Springfield is not always good, so she spends the majority of her time in her room. She entered a very vibrant woman but since she has been there she has lost her dignity. They talk about her not to her. She is gaining wait as she choose her meals, and in her case she takes the sweets. She has never been that heavy. She spends holiday alone and gets a one hour visit from my brother on Saturday. It is a very sad state of affairs that a woman who worked all of her life (89) in her own business is now being treated without human dignity.