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Presence Pine View Care Center

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  2. Illinois
  3. St Charles Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Cody Tyler
    ★★★★★ a month ago

    I have been right were you are. Reading reviews and not knowing what is real, or written be a staff member. Even the bad reviews not know if the complaints are accurate or just someone who has unrealistic expectations. I can tell you, this review is from the son of a real patient of Pineview whos father is hard to please, stubborn, and thinks he is to healthy for a place like this. My father, Edward Chubin is 91 years young. When he was discharged from Central Dupage Hospital a few weeks ago,, they wanted him to go to an extended care facility like Pineview for a couple weeks to get the physical therapy he needed. Being my fathers POA, they gave me a list of 10 or more local facilities to choose from. Naturally, I first picked the one with a 5.0 rating but soon found out that they did not accept my dads insurance. Next I was looking at another facility that was rated 4 stars however even thought he hospital rated them 4 stars, they had a few complains on the internet. Pineview was the first place I came across that had a good rating from the hospital as well as on the internet and thats why I choose them. In all honesty the hospital gave them 3 stars which I feel is wrong. They are definitely higher then that and the reviews prove it. About Pineview: From the ladies who greet you when you walk through the door, to the nurses, assistants, management and even the janitors, every one is very friendly and in my opinion treats your loved one as if it was there own . loved one. I got to know most of the nurses by name and got to know a little about them and their families as they got to know mine. My dad has been to many hospitals over the years, and most treat him as a patient which I suppose is what they are supposed to do however, Pineview doest treat them like room 502 bed A, they treat them and their family like their own family. Just after a few days, everyone there, the entire staff plus many of the residents knew my dads name and even mine. During meals, you would sit in the cafeteria with others that you became friends with and it didnt feel like a nursing home, more like a senior social gathering. Of course the staff is very knowledgeable. I couldnt do what they do. I would give an A plus to most of the staff and to Alex who works the 3pm night shift as a nurse, I would give an A plus plus plus. He has helped with with many questions and concerns regarding care for my dad. I would not hesitate to hand over my house keys to Alex and have him care for my father alone in my own house. Even though my dad was discharged today and is no longer there, I will still come back on my own, and bring my dad back as well to visit the staff and some of the residents and friends we made there. As I previously said, my dad is hard to please. This is not his first time in a nursing facility like this and to say he despises them is putting it lightly. I think my dad would find something to complain about in Heaven so you can imagine how shocked I was when I asked him twice if he was ready to come home and he shrugged his shoulders and said, I dont know and not the standard I was ready to go home before I came here. Its a scary time trying to find the best care for a loved one. I was a nervous wreck about it. I can promise you that Pineview is an excellent choice that you will not regret. The place is very clean, they have daily activities for the residents such as bingo, cards, shows etc, the food is pretty damn good, and the staff is A plus. Thank you to everyone at Pineview for taking such good care of my dad. If the need comes up again, we will be back. Sincerely Cody Tyler son Edward Chubin Room 503

  • Kimberly O'Brien
    ★★★★★ 4 months ago

    Just brought my brother Bill to the care unit right from Mayo Clinic in MN. He had an opening on his left side to get bacteria out. The chest opening had to be drained and packed twice a day. This was not done. My brother tried calling the nurse on duty 4 times to come help him. The wound was seeping with body fluids that will cause infection. He sat there waiting, and waiting where as the liquid coming out was all over him and the bed. He had to be rushed to Delnor emergency room, and now he is being rushed to Mayo in MN . The lack of care at this place, could have killed my Brother, and he just got there on 5/7/2018. DO NOT GO THERE!!!!! -20 for my rating.

  • Guybot1001
    ★★★★★ 4 months ago

    My grandmother was brought there for rehabilitation after hip surgery. After she was checked in that night, they gave her something to eat after they stopped serving dinner. During the night, she claimed she threw up 15 times and tried to buzz someone in for help. No one would go in except the one assistant who found her like this. He offered her a little cold can of ginger ale, but she said she couldn't handle a cold beverage because of her upset stomach. So he left and didn't come back. She managed to call my dad at around 9am while I was at work. He ran over and told the staff there he's going to take her to the ER at Delnore. He had to wait almost 15/20 minutes before he could get the paperwork to release her. As of creating this review, she's back in the hospital. If my grandmother had something more serious like a heart attack and they acted like they did that night, she could have died.

  • Rich Kretzschmar
    ★★★★★ 5 months ago

    April is always a good month to pass along kind words and today I just heard the news of Reverend Robert A. Balog. A wonderful riest and kind hearted many who I have had the privilege of working with. Together with several others of the Catholic Church media we have manifested a wonderful presentation in which Father Bob "starred" in as such with his keen wisdom and magnificent presence which his narration voice commanded. Construction still takes place of the proverbial stained glass windows to this day. And I wish to offer the latest artwork of (fx) Kretzschmar in his honor. It is the linguistic translation of the namesake of Anselm w's feast day is recognized on April 21st. It's an expression of the grandmother Ann and the foster father Joseph along with the indexing of [ Lun ] a cathedral in the stars which his sacred spirit can rest in IF he desires. This Lun ? build is one that by itself translates to relationship, kinship, logic, and order, and it is also rooted in Cuneiform! It's one that is also slated to be 3-D printed so that others can learn of the watchtower in the firmament above. Look to the constellations of Scorpius and Lupus with it's brightest star Antares and Lupus to it's right - the temple enclosure with an open book as it's roof. Rest in peace Father Bob, memories of you within the community will be cherished sir.

  • Paul Lacroix
    ★★★★★ 9 months ago

    My father spent almost 3 years at Pine View, his care and hygiene was always exemplary. Even when my Dad ran out of funds and had to go on Medicaid there was no change in the way he was treated. In addition to the care he received was the friendships that blossomed between Dad,the staff and our family. We can't thank everyone there enough for how kind everybody was when Dad passed away.

About Presence Pine View Care Center

General Information

Legal Business NamePresence Life Connections
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 31, 1981 (37 years)
Capacity120
Residents76
Percent Occupied63%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Presence Pine View Care Center

Presence Pine View Care Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 21, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

July 12, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Presence Pine View Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
1hr
1hr 5min
ReportedExpected
RN
3hr 50min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.8%
97.1%
97.0%
97.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.2%
93.8%
89.4%
86.6%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.2%
44.8%
40.7%
57.1%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.5%
10.0%
11.1%
6.2%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.7%
33.0%
10.5%
16.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
8.2%
9.4%
15.2%
14.9%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
9.1%
28.1%
4.8%
7.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
3.2%
1.5%
1.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
2.5%
3.8%
2.0%
5.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
3.0%
1.3%
7.3%
5.4%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.6%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
3.0%
1.5%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
4.9%
4.7%
1.5%
1.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
1.3%
4.7%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

76.8%
83.3%
82.1%
70.6%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.0%
87.0%
87.0%
87.0%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.0%
76.7%
68.4%
68.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
15.3%
18.8%
17.2%
19.5%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
1.6%
0.9%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.0%
0.0%
1.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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