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Presence Pine View Care Center

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. St Charles Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Rita Tobler
    ★★★★★ a week ago

    The staff is very nice. Administration has been open to communication and to solving problems. The nursing assistants are very nice.

  • Matt G
    ★★★★★ 4 weeks ago

    Overall a good place compared to the other ones around. I came for a visit and everyone was nice - and it was clean.

  • Dizae Willis
    ★★★★★ a week ago

    This place is not a good place for your family members and loved ones !!! Find another place!! The DON is very unprofessional!! They are big on NEGLECT! I reported this place to IDPh and Other places !

  • Michelle Richard-Calvin
    ★★★★★ 7 months ago

    This Place is Absolutely Horrible I Was Hired as a CNA I Got No Welcome Packet No Orientation or Imformation about This Place Every One Complained to me about How poor of a Facility and Staff are to There Loved Ones The Administrator Maureen Doesn't care About The Employee The Director of Nurse and Regina Assistant Don Are Heartless I Worked in This place an Totally turned off No one Knows What There Doing in this place There so concerned about Renovations and Fixing up the place and not concerned about proper Medical Equipment Broken Scales Blood Pressure Machine's Are Not Working Residents Medication Is constantly coming up missing and The Residents love one's are complaining all Day About How There Going to call state My God in Heaven I was told to Get My T.B and Flu shot Before I can come back to work From Regina The DIRECTOR of Nursing I Did Just That my Appointment was at Ten and I Get a call saying Im was Terminated For No call no show Whattttt I was Getting My T.B and Flu shot Like They told me To Do Before I can Work Back on The Floor Im When You Talk To The Scheduler Michelle M She is Always Angry upset Mean Spirit All The Time From The Very First Day Pretty much on my own The first Day Red Flags From Day Please 1Stay Farrrrrrrrr Away From This Place I Was Warned By The Love ones Family Members it Was Totally Draining To Keep on Hearing All of These compIaints The Administrator Has No Idea What She is Doing and she Doesn't care About any issues you May point out to Her From The Love Ones The DIRECTOR of Nursing is Heartless people who are only concerned about Themselves and not the care About Employees or How Residents are Being Treated Because if They Did They Would Have Done something about all of these compIaints I must say out off my 23 years of Nursing This is The Most Horrible Place of Business Some of The Staff is Busy Bodies TOTALLY Junior high school Mentality Im so Glad They Showed Me Who They Were on The First Day Early on It was a Blessing From God!!!!!!! To Be Not Working Here in This Disfunctional place. You People Need Jesus Christ Shame on You The Grove of St Charles For BeHaving This Way!!!!

  • Guybot1001
    ★★★★★ a year ago

    My grandmother was brought there for rehabilitation after hip surgery. After she was checked in that night, they gave her something to eat after they stopped serving dinner. During the night, she claimed she threw up 15 times and tried to buzz someone in for help. No one would go in except the one assistant who found her like this. He offered her a little cold can of ginger ale, but she said she couldn't handle a cold beverage because of her upset stomach. So he left and didn't come back. She managed to call my dad at around 9am while I was at work. He ran over and told the staff there he's going to take her to the ER at Delnore. He had to wait almost 15/20 minutes before he could get the paperwork to release her. As of creating this review, she's back in the hospital. If my grandmother had something more serious like a heart attack and they acted like they did that night, she could have died.

About Presence Pine View Care Center

General Information

Legal Business NamePresence Life Connections
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 31, 1981 (38 years)
Capacity120
Residents76
Percent Occupied63%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Presence Pine View Care Center

Presence Pine View Care Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

July 12, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 29, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 28, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Presence Pine View Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
1hr
1hr 5min
ReportedExpected
RN
3hr 50min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.8%
97.1%
97.0%
97.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.2%
93.8%
89.4%
86.6%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.2%
44.8%
40.7%
57.1%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.5%
10.0%
11.1%
6.2%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.7%
33.0%
10.5%
16.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
8.2%
9.4%
15.2%
14.9%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
9.1%
28.1%
4.8%
7.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
3.2%
1.5%
1.5%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
2.5%
3.8%
2.0%
5.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
3.0%
1.3%
7.3%
5.4%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.6%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
3.0%
1.5%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
4.9%
4.7%
1.5%
1.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
1.3%
4.7%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

76.8%
83.3%
82.1%
70.6%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.0%
87.0%
87.0%
87.0%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.0%
76.7%
68.4%
68.2%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
15.3%
18.8%
17.2%
19.5%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
1.6%
0.9%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.0%
0.0%
1.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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