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Glenlake Terrace Nursing & Reh

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Waukegan Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Frank Miller
    ★★★★★ 3 months ago

    I moved my loved one out of this filthy place 5 days after she got there. The doctor Jane was nonexistent. When we asked to see a doctor we got a nurse assistant. They did not clean up poop and would leave patients in it for many hours before someone wold come. Nurses told me to just take my loved one out of there. Nurses even said the place was making cuts in everything from nursing assistants to supplies and even nurses were looking elsewhere to work because of the conditions. Avoid this place like the plaque! There are many many many more places that beat this SLUM. Then you see with all these negative reviews on google, the response from owner is to reach out to Sarah Pappape that administrator. What a joke--she didn't care no matter how much we complained.

  • Catrina Jefferson
    ★★★★★ 6 months ago

    This facility has been very helpful for me. My father is here they have taken decent care of him, especially with me living in Chicago I'm not available to come that often and its only me. So I pretty much depend on them as much as my father does. The only problem I have is that my father's clothes are always gone and all his hangers. I don't know if I come on laundry day or what? Also, sometimes it does smell pretty bad, but I always bring my air freshener and I put them in my fathers room.

  • Ana Maria
    ★★★★★ 4 months ago

    My father has been in this nursing home for 3 years and this nursing home is the WORST!!!! BAD SERVICE AND HORRIBLE NURSES AND CNAS. THE CNAS GIVE ATTITUDE AND DONT DO THERE JOB. They DONT CARE ABOUT their PATIENTS. The SUPERVISORS SAY THAT THEY WILL DO SOMETHING ABOUT THE SITUATION AND DONT DO ANYTHING. I HAVE SEEN PATIENTS ASK FOR HELP AND NO ONE DOES ANYTHING. I HAVE TO GO EVERYDAY AND CHANGE MY DAD BECAUSE THE CNAS DONT DO THEIR JOB. I SUGGEST IF YOU HAVE A FAMILY MEMBER IN THIS NURSING HOME TO GO SEE THEM MORE OFTEN BECAUSE YOU WILL SEE THAT THEY ARE NOT BEING TAKEN CARE OF. I HOPE THAT EVERYONE OPENS THEIR EYES AND SEES THAT THIS NURSING IS THE WORST AND HORRIBLE SERVICE. ALSO THEY ARE ALWAYS SHORT IN STAFF. WHEN YOU NEED THE SUPERVISORS OR CNA OR NURSE THEY ARE NEVER AT THEIR STATION.

  • Dancer Hutchinson
    ★★★★★ 9 months ago

    I filled out an application here months ago because there was a hiring sign outside. I then was told to call the hiring manager right away after I turned my application to front desk. I was given a number to contact manager for Dietary Aide position. Mail box was full everytime I called and I couldn't leave no message or nothing. I then came in person again to talk to manager receptionist told me that the manager is not coming down to tlk to me. I just think that was rude to say to somebody. She didn't even make an attempt to contact him. So I left a written message since mail box is always full. I never heard from him.

  • Jason Hart
    ★★★★★ 7 months ago

    My grandfather was in there they gave him stuff drs said he can have he fell and no one made a report or let the family know they very short on staff staf sleeping at night and when brought up to supervisor he defens his staff cna one time half way did my grandfather dipper and in the middle of doing it her shift ended and she left home do not trust no one there and do not let them take advantage of your niceness we took my grandfather out today and right to the hospital the hospital helped him out way more and better then nursing home he would of died there if we crept him there

About Glenlake Terrace Nursing & Reh

General Information

Legal Business NamePinnacle, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 29, 1989 (29 years)
Capacity265
Residents206
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glenlake Terrace Nursing & Reh

Glenlake Terrace Nursing & Reh was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 27, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

August 8, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

June 21, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 3, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

January 26, 2017 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionKeep clinical record information safe.
DFewPotential for HarmComplaint+InspectionLet residents voice a complaint or grievance without being treated differently or badly.
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

October 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

September 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

April 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

February 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

February 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmHealth InspectionKeep clinical record information safe.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glenlake Terrace Nursing & Reh require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 20min
ReportedExpected
CNA
20min
45min
ReportedExpected
LPN
1hr 15min
1hr 15min
ReportedExpected
RN
3hr 25min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.0%
98.5%
98.5%
98.5%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.7%
95.7%
97.9%
96.8%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
18.1%
9.5%
16.1%
18.3%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.1%
30.2%
29.4%
27.5%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.1%
9.8%
12.5%
9.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
20.3%
17.3%
18.4%
17.4%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
5.9%
10.6%
7.1%
6.6%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
9.8%
11.2%
12.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
9.3%
9.5%
10.8%
9.6%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
2.9%
3.0%
3.2%
4.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
53.2%
52.7%
51.4%
47.6%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
2.8%
5.4%
3.2%
2.2%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.6%
1.6%
2.1%
2.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.4%
0.4%
1.1%
2.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.1%
1.1%
0.5%
1.1%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

56.9%
56.7%
68.9%
63.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
58.6%
58.6%
58.6%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.4%
67.8%
74.5%
87.7%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
6.1%
11.3%
13.2%
14.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.5%
6.1%
4.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
0.7%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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