Search for Skilled Nursing by ZIP Code:  :

Glenlake Terrace Nursing & Reh

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Waukegan Skilled Nursing Home Facilities
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By submitting this form, you agree to the terms and conditions of our privacy policy and our Agreement to be Contacted by Telephone. You also consent that we, or our partner providers, can reach out to you using a system that can auto-dial. Your consent is not required to use our service.

Photos

Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Desirai Harvey
    ★★★★★ 4 weeks ago

    Not all the staff is bad but you know the saying one bad apple spoils the bunch. Where do I begin with this facility, some of the receptionists is a joke, they place you on hold without even asking who you need to speak with. Then when you are connected to the floor the staff never picks up and so your on hold for over 20 min. When someone does pick-up your placed right back on hold without speaking to anyone. Some of the staff give you the run around when you ask questions about your loved one. The food they feed them is a joke looks like jail food. They want the money but give lousy care. Definitely not my first or even my 10th choice for my parent. Name change wont make a difference, different name same poor service and care. They definitely only deserve a half a star.

  • Oralia Villareal
    ★★★★★ in the last week

    I was at this facility for 18 months. I was not very happy with there work. I liked the nurses & aides but there were some aides who were plain lazy. The facility has roashes, & mice. My husband went to open my curtains one day & there on the floor was a dead mouse, disgusting. There wound care & respetory department were great. One thing I really hated was the facility always smelled like urin. There P.T. & O.T people were very nice, they did a lot for me. The pictures they show on this site are not true except the front entrance. There administrater is not very good, i asked to talk too him a few times & he would tell me he was always busy & told me he would catch up with me later but he would never show up. On 3rd shift the aides would sleep & you would have your light on forever before someone would come to your room. Some of the patients & patients family would verbally abuse the aides, all employees & other patients. Nothing was ever done when you complained. I had to change rooms 2 times because of this. Laundry would loose clothes, before I left I lost a whole bag of clothes & nothing has been found yet. Some of the t-shirts were gifts & they ment a lot to me. All in all I would not recomend this place & if u do go there good luck.

  • Catrina Jefferson
    ★★★★★ 6 months ago

    This facility has been very helpful for me. My father is here they have taken decent care of him, especially with me living in Chicago I'm not available to come that often and its only me. So I pretty much depend on them as much as my father does. The only problem I have is that my father's clothes are always gone and all his hangers. I don't know if I come on laundry day or what? Also, sometimes it does smell pretty bad, but I always bring my air freshener and I put them in my fathers room. Now I'm beginning to notice that his room's floor and bathroom is not as clean as it was in the beginning. My plans are to report it to housekeeping staff management.

  • The Shades
    ★★★★★ 2 years ago

    We currently have a loved one residing at the GlenLake facility. The staff is professional and caring... Tending to our Loved Ones medical needs and our concerns... The Director of Guest Relations loves helping others and is always courteous and kind making sure our visit with Our Loved One is a pleasant experience... Thank you...

  • Sandy Bracey
    ★★★★★ 2 years ago

    As a former resident of this nursing facility, I would say it is top notch. The facility is clean and the entire staff is supportive, kind and caring. Gigi Pagan is an excellent customer service provider and made me feel comfortable from the moment I arrived until the time I left. I would recommend this facility to friends and family members who are in the need of care in a loving environment. Also, hats off to Dr. John Kapoor. He is a wonderful, top tier Doctor. This facility is superb.

About Glenlake Terrace Nursing & Reh

General Information

Legal Business NamePinnacle, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 29, 1989 (29 years)
Capacity265
Residents206
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glenlake Terrace Nursing & Reh

Glenlake Terrace Nursing & Reh was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 27, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

August 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

June 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

January 26, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionKeep clinical record information safe.
DFewPotential for HarmComplaint+InspectionLet residents voice a complaint or grievance without being treated differently or badly.
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

October 20, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

September 1, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glenlake Terrace Nursing & Reh require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 20min
ReportedExpected
CNA
20min
45min
ReportedExpected
LPN
1hr 15min
1hr 15min
ReportedExpected
RN
3hr 25min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.0%
98.5%
98.5%
98.5%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.7%
95.7%
97.9%
96.8%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
18.1%
9.5%
16.1%
18.3%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.1%
30.2%
29.4%
27.5%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.1%
9.8%
12.5%
9.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
20.3%
17.3%
18.4%
17.4%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
5.9%
10.6%
7.1%
6.6%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
5.6%
9.8%
11.2%
12.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
9.3%
9.5%
10.8%
9.6%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
2.9%
3.0%
3.2%
4.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
53.2%
52.7%
51.4%
47.6%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
2.8%
5.4%
3.2%
2.2%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.6%
1.6%
2.1%
2.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.4%
0.4%
1.1%
2.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.1%
1.1%
0.5%
1.1%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

56.9%
56.7%
68.9%
63.8%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
58.6%
58.6%
58.6%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.4%
67.8%
74.5%
87.7%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
6.1%
11.3%
13.2%
14.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.5%
6.1%
4.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
0.7%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places