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Glenlake Terrace Nursing & Reh

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ in the last week

    I filled out an application here months ago because there was a hiring sign outside. I then was told to call the hiring manager right away after I turned my application to front desk. I was given a number to contact manager for Dietary Aide position. Mail box was full everytime I called and I couldn't leave no message or nothing. I then came in person again to talk to manager receptionist told me that the manager is not coming down to tlk to me. I just think that was rude to say to somebody. She didn't even make an attempt to contact him. So I left a written message since mail box is always full. I never heard from him.

  • ★★★★★ 2 months ago

    I am currently a resident at Glenlake Terrace and hoping to go home within the next couple of days. This place is awesome! Let me explain why: The administrator, Sarah, is so cool. I passed her in the hallway and started pouring my heart out to her and she gave me so much of her time to listen and try to help me. Im sure she would do that for anyone. She was so nice. All the nursing staff that I ever had there were amazing and went above and beyond. I would especially like to thank a few nurses: Michelle - she is so accommodating and so smart, Aman - the night supervisor, Eva - another nurse who is so helpfull, and of course the Director of Nursing who gives so much of her time and support to all the other patients here. My dr, dr Jain and Rosanna (his NP) are just such wonderful people and really care about all their patients. "The guy with the hat on his head" ( i think its called a yamuka), his real name is Kusi. He is the assistant administrator and guest relations. What I love most about him is how he interacts with all the patients and all of the staff. At the facility carnival that we had, he let everyone thro water baloons at him and made sure everyone had such a fun time. His character is amazing and always looks to help everyone. The kitchen staff, especially Marilyn, helped me get stronger and morally supported me. Patricia in the financial department was so helpful and truthful and informative. All the cnas were great, especially Adam and Janet. The receptionist, Patricia, always lent a listening ear and always full of good advice for me. Maintenance, housekeeping, wow - everybody was just great. What a great team! Iv been working really close with the social workers to plan my discharge and they are so knowledgeable and helpful. Last but not least, Christina and her activity department were so helpful in making sure I kept busy thru out the day. Passion was so strict but yet so helpful for all the smokers, she would even go to the store when needed, but most importantly she made sure everyone was safe. I would recommend this facility to anyone. While I hope I dont need to come back to a nursing home, if something happens, I would come back here.

  • ★★★★★ 6 months ago

    We currently have a loved one residing at the GlenLake facility. The staff is professional and caring... Tending to our Loved Ones medical needs and our concerns... The Director of Guest Relations loves helping others and is always courteous and kind making sure our visit with Our Loved One is a pleasant experience... Thank you...

  • ★★★★★ 4 months ago

    if I could rate this dump any lower, I would. Ghetto area, very rude nursing assistants and some nurses. Care sub-par. From the exeprience we had with our love one, the staff doesn't keep sanitary conditions-they don't even clean patient tubing used for breathing or feeding. Horrible administrators. To see the response by the "owner" that we should somehow bring our concerns to the administrator is a JOKE-no one listens. All the social workers do is procrastinate discharges ("We're working on it") is the common response, probably due to financial reasons. If you don't take charge, you'll get discharged when your insurance doesn't pay any longer. Agree with another review here, we were unfortunate to be assigned to the doctor who uses Nurse Pracitioners, Dr. Jaine -well, when we finally did see him he came in to the room for 5 seconds, and then bolted out. What a waste. We're not paying so much money to be taken care of by a Nurse Practioner. This is a true DUMP.

  • ★★★★★ 9 months ago

    As a former resident of this nursing facility, I would say it is top notch. The facility is clean and the entire staff is supportive, kind and caring. Gigi Pagan is an excellent customer service provider and made me feel comfortable from the moment I arrived until the time I left. I would recommend this facility to friends and family members who are in the need of care in a loving environment. Also, hats off to Dr. John Kapoor. He is a wonderful, top tier Doctor. This facility is superb.

About Glenlake Terrace Nursing & Reh

General Information

Legal Business NamePinnacle, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 29, 1989 (28 years)
Capacity265
Residents197
Percent Occupied74%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glenlake Terrace Nursing & Reh

Glenlake Terrace Nursing & Reh
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

September 1, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

April 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

February 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

February 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmHealth InspectionKeep clinical record information safe.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

April 21, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

April 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

March 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
CManyPotential for Minimal HarmHealth InspectionKeep clinical record information safe.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

December 11, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glenlake Terrace Nursing & Reh require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 15min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
1hr 40min
1hr 10min
ReportedExpected
RN
4hr 35min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.1%
99.0%
99.0%
99.0%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.2%
99.4%
98.3%
96.7%
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
17.3%
16.7%
16.5%
17.0%
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.2%
27.3%
29.9%
28.3%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.3%
13.1%
5.3%
15.0%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose ability to move independently worsened
19.3%
17.8%
20.5%
20.0%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antipsychotic medication
8.0%
7.2%
5.3%
9.2%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose need for help with daily activities has increased
10.9%
5.9%
6.6%
2.9%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who self-report moderate to severe pain
5.9%
6.9%
2.9%
3.3%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who lose too much weight
13.9%
14.1%
10.8%
10.1%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of high risk long-stay residents with pressure ulcers
51.5%
51.9%
50.0%
48.4%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who have depressive symptoms
2.7%
4.0%
1.7%
0.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a urinary tract infection
2.7%
2.3%
2.3%
2.2%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents experiencing one or more falls with major injury
3.7%
2.8%
1.4%
0.4%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.7%
1.1%
1.1%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

57.1%
77.6%
70.3%
56.2%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
35.0%
92.7%
92.7%
92.7%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.9%
61.2%
73.3%
80.7%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
27.6%
22.7%
18.8%
6.3%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
5.1%
7.9%
2.8%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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