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Burgess Square Healthcare Ctr

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Reviews
Overall Rating 4.1 / 5.0 ★★★★★

  • Megan Remus
    ★★★★★ in the last week

    In my previous career, I worked as a hospital discharge planner. Because of this role I was very familiar with the local options for skilled nursing care. When my father-in-law received a terminal diagnosis I did not consider any facility but Burgess Square. The level of genuine caring for each person as an individual is unsurpassed... the administrators are clearly driven by compassion in addition to quality care. My personal experience exceeded my expectations... thank you to all the excellent caregivers at Burgess.

  • Rick Todd
    ★★★★★ in the last week

    My grandfather is there now. They only cook one entree' for meals. if you don't like it you get a sandwich. They have not turned the heat on and these older people are freezing! Very inhuman conditions right now. Nurses are nice but that doesn't make up for the poor conditions. (I am updating this review. After complaining to the administrator they took steps to improve my grandfathers stay. While this is great their is much improvement that could be done to the facility as a whole. As long as this is done (updated rooms, more meal choices, individual room temperature control) it will be a nice place.)

  • Lee W
    ★★★★★ 3 months ago

    My mother was there, they are very understaffed and management has a bad attitude. When my father complained about the care they were giving mom they said we should move her elsewhere. Definitely the wrong attitude for this business and very expensive for what they deliver. My father also wound up there twice and had bad experiences each time as well. They did not give him rehab treatment when he should have had it. He was told they would give him a partial refund due to this and they never delivered on that either. Bad scheduling and communication was to blame again they are not properly staffed. Workers were good however management was not, management needs to put their customers first and they do not. My father has said he does not want to go to Burgess Square anymore and will go elsewhere now that mom has passed. Be warned.

  • Mary S
    ★★★★★ 2 years ago

    This place is by far the best nursing and rehabilitation center in the area. The staff is friendly and caters to all of there patients. My mom could not be in better hands. Jodie and Joanna in therapy are so great and have the perfect bedside manor. They are very motivating and go the extra mile to make sure my mom is getting the most from her therapy sessions. Her CNA and Nurse Betty G, and Rosemarie are so wonderful and very attentive. It is clear that each employee truly cares about the care they deliver and are very friendly and attentive. It is such an impressive center I can't help but give it 5 stars you will not be disappointed Thank you Mary Sandoval

  • Donna Morisette
    ★★★★★ 2 years ago

    Our Mom was recently at Burgess for 6 weeks, the staff was wonderful, very caring, the facility was very clean, and the administrative staff was very helpful. The rehab team did an excellent job of helping her to get stronger. She enjoyed the various activities they offered. I would highly recommend Burgess to anyone needing a rehab facility.

About Burgess Square Healthcare Ctr

General Information

Legal Business NameBurgess Square Healthcare And Rehabilitation Centre, LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 7, 1970 (48 years)
Capacity203
Residents130
Percent Occupied64%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Burgess Square Healthcare Ctr

Burgess Square Healthcare Ctr
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

October 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

October 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 19, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Burgess Square Healthcare Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
1hr 5min
1hr 20min
ReportedExpected
RN
4hr 30min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.8%
89.7%
89.7%
89.7%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
98.5%
96.7%
98.4%
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
61.8%
61.3%
62.5%
60.0%
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.5%
21.8%
19.6%
21.7%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.5%
13.2%
21.8%
21.5%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose ability to move independently worsened
13.7%
15.6%
12.1%
8.9%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antipsychotic medication
13.8%
14.6%
9.5%
11.4%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose need for help with daily activities has increased
8.2%
2.8%
1.4%
1.4%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who self-report moderate to severe pain
6.8%
13.6%
14.8%
11.7%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who lose too much weight
4.6%
3.5%
7.7%
1.9%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of high risk long-stay residents with pressure ulcers
2.8%
0.0%
0.0%
0.0%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who have depressive symptoms
6.8%
3.0%
1.6%
1.7%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a urinary tract infection
2.6%
3.0%
3.3%
3.3%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents experiencing one or more falls with major injury
5.1%
7.6%
8.7%
5.8%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

57.1%
79.0%
79.7%
72.9%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.8%
82.0%
82.0%
82.0%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.7%
66.9%
69.3%
67.9%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
27.4%
20.1%
16.4%
17.9%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
3.1%
3.0%
1.4%
1.5%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.9%
1.6%
1.2%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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