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Manorcare Of Westmont

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Westmont Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • M. B.
    ★★★★★ 6 months ago

    I'm very disappointed with the care my loved one received at this facility. There were numerous problems with not having scheduled medications available, so my loved one missed doses of prescribed daily medications on several occasions! Trying to coordinate anything through the social service department was extremely frustrating. Calls were not returned and once you finally got a hold of someone, things that were promised to be handled or supposed to be provided, like basic mobility aids, did not get taken care of. There didn't appear to be very good coordination of care because if you did finally find someone to talk to about an issue, you'd get different and conflicting answers from people. I am equally generous with praise for a job well done or when excellent service is provided. Unfortunately, this facility's care didn't do anything praise worthy for my loved one

  • Jean Isbell
    ★★★★★ 2 months ago

    Manorcare in westmont is the best place to put your love one for rehabilation. They have the best staff, therapist, nurses and everyone that works there are so helpful and friendly. I put my husband Mark in there yesterday and he was welcomed like he was family. Nadia the administrator was fantastic she had given us a tour before my husband was transported there and she gave me allot of information that I knew this was the place I wanted my husband to come to. Cindi that works at the front desk also was fantastic anything we asked her about or anything my husband needed she didn't hesitate to make sure he got it. I visited a few rehab centers and none of them made me feel as welcomed as ManorCare in westmont. Thanks to everyone there for being so great to my husband and me. Katie Mentink

  • Sharon Crowley
    ★★★★★ 4 months ago

    My 87 years young Mother has been admitted by the GREATEST DOCTOR ON EARTH Dr Gerald Simon to Manor Care of WESTMONT on 3 different occasions upon Dr Simons Recommend Mom received Skillled Nursing Physical and Occupational Therapy. I am so grateful to the AWESOME TEAM at that Facility they demonstrated patience kindness they genuinely cared took time to listen to her issues treated my Mother like she was their own family everyone from Admissions Social Services The DOCTOR Nurses Aides Janitorial staff were attentive and pleasant and made her feel like she was at home. The Physical Therapist PAULINE W invited me to join her and mom for a Physical Therapy session to Teach and show me different exercises and maneuvers to better assist mom they got me involved in the process. God Truly BLESSED us with Dr Simon and the Team at Manor Care Westmont they followed up with us to check on Mom and see if they could assist us in anyway I pray as i get up in age Manor Care Westmont is still around ? im FOREVER Grateful GOD BLESS. Sharon M CROWLEY daughter of Patient June I CROWLEY .

  • Sharon Stohl
    ★★★★★ 10 months ago

    Transferred after 3 days at Elmhurst Lexington to Manor Care Westmont. It was like going from Hell to Heaven. Thankfully Manor Care persistently got me to walking again after major foot reconstruction. All aspects of care were rendered with respect and competence. Facility was clean and odor free. As a retired acute health care worker for over 50 yrs., I was at the receiving end of health care. My needs were all met and I observed Staff caring for other patients with respect and competence also. S. Stohl, RN, RDMS, RCMS, RVT

  • Review 1
    ★★★★★ a year ago

    Noone ever picks up the phones in nurse station. I have tried to call many different times of the day. One nurse had 14 beds. Some nurses poor understanding of English and what to do in a true emergency. They need better. Efs thst are more comfortable and plant more gardens fior patients to go outside, then need to clean floors etc better

About Manorcare Of Westmont

General Information

Legal Business NameManor Care Of Westmont Il LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1977 (41 years)
Capacity149
Residents107
Percent Occupied72%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Of Westmont

Manorcare Of Westmont was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintGive or get specialized rehabilitative services per the patient's assessment or plan of care.

March 9, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

February 9, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$29,998 fine
GFewActual HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionProvide special eating equipment and utensils for each resident who needs them.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

December 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

November 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

October 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

December 11, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Of Westmont require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 35min
ReportedExpected
CNA
25min
45min
ReportedExpected
LPN
1hr 25min
1hr 15min
ReportedExpected
RN
3hr 40min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
95.5%
95.5%
95.5%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.0%
91.5%
82.5%
86.7%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
46.4%
53.6%
40.0%
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.5%
19.0%
14.8%
19.3%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.8%
21.0%
10.8%
13.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
12.1%
12.3%
12.5%
16.9%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
32.1%
16.1%
14.8%
19.3%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
3.4%
5.1%
7.0%
3.3%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
9.6%
6.0%
8.2%
6.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
2.3%
3.8%
2.7%
8.6%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
3.4%
6.8%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
1.7%
3.4%
1.8%
1.7%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
2.8%
3.8%
3.8%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

67.8%
71.2%
65.7%
58.0%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.1%
72.5%
72.5%
72.5%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.6%
83.0%
78.9%
81.4%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who made improvements in function
6.5%
7.0%
5.2%
6.4%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
3.3%
3.3%
1.9%
2.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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