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Citadel Care Center-Wilmette

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Reviews
Overall Rating 5.0 / 5.0 ★★★★★

  • Marla Blumenthal
    ★★★★★ a month ago

    My father stayed here after being in the hospital 5 days for pneumonia. In short the care, staff and therapy was unbelievable. We had multiple people at the hospital highly recommend this place for his rehab. They were right and our expectations were blown away! The floor nurse knew her stuff and was so attentive to my father who can be very needy. The nursing aides went out of there way for my father and would even take him outside for walks during their lunch break! The facility was clean and smelt fresh everyday, they even had a turndown service at nighttime. All in all my father recovered and returned back home quickly and truly misses the staff and care he received there. We feel so very blessed to have found the Citadel for my father's recovery!

  • Ethel Stein
    ★★★★★ 4 months ago

    I stayed at the Citadel for 3 weeks. My cardiologist recommended this facility for my rehab. I cannot say enough positive things about the nursing and therapy team there. The therapists made a daily schedule for me on the first day being there and held me to it. The food was outstanding which surprised me since it is a rehab center. I miss the "Citadel" salad! I am truly grateful to the team for getting me home so quickly!

  • Diane O
    ★★★★★ 3 months ago

    The first thing that comes to mind is the exceptional care, the call of duty and concern both day and night. When I would get up in the middle of the night, there would always be someone there to ask "is everything alright". Also, when I was unable to move on my own and had to call nurses, call time was no more than 5 minutes, TOPS! The CNAs were caring, concerned and always there to accommodate. I was also very impressed with the skill and professionalism of the therapy unit. Overall it was a wonderful experience!

  • Kenneth McGill
    ★★★★★ 3 months ago

    Best facility there is hands down. Everyone was nice and professional. I especially want to mention my nurse Mayra and Kim, the social director Annie, Cole and Megan and my nursing assistant Yanick, and every single one of the therapists were excellent. Special thanks to Nancy with her skilled and patient approach with me. Very glad to be back on my feet with my strength back.

  • Maureen Beck
    ★★★★★ 4 months ago

    My mother stayed with Citadel for her rehab after she was in the hospital. She loved the staff who truly changed her life. She came in not able to walk or even lift her head she was so week but after a few weeks she was able to walk out without any help! We were so appreciative for everything they did for her. It's a small place which really allowed them to go above and beyond for my mom who can be quite picky! I would highly recommend Citadel for rehab!

About Citadel Care Center-Wilmette

General Information

Legal Business NameCitadel Care Center Wilmette LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 15, 1997 (21 years)
Capacity80
Residents65
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Citadel Care Center-Wilmette

Citadel Care Center-Wilmette was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 11, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

August 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Citadel Care Center-Wilmette require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 35min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
60min
1hr 5min
ReportedExpected
RN
4hr 5min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.3%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
70.8%
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.0%
15.9%
15.6%
14.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.2%
19.9%
31.6%
22.2%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
32.7%
28.8%
29.6%
32.6%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
35.0%
14.6%
11.9%
5.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
5.8%
15.4%
13.5%
14.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
12.8%
6.2%
8.2%
5.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
2.1%
0.0%
0.0%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
22.4%
0.0%
21.6%
23.8%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
1.9%
1.9%
2.3%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
7.7%
9.3%
11.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.3%
95.3%
96.5%
96.1%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.5%
76.2%
76.2%
76.2%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
53.0%
55.7%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
3.8%
0.0%
0.0%
0.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
-
15.4%
5.7%
3.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.3%
0.8%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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