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Citadel Care Center-Wilmette

  1. Skilled Nursing Home Facilities
  2. Illinois
  3. Wilmette Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.9 / 5.0 ★★★★★

  • Chloe Giancola
    ★★★★★ 2 weeks ago

    I recently stayed at The Citadel after my cardiac surgery in February and highly recommend to anyone who is looking for rehab. Nancy was my therapist and was so patient with me, and I can be a tough one! The nurses (Allison and Dawn were amazing!) and help (Rob, William and Yanek?) went above and beyond and always made me feel like the only patient on the unit. Never had to wait long for someone to come and help. I am a big food critic and that's where I get the 4/5 stars. The nursing care and therapy definitely don't deserve anything less than a 5 but the food wasn't to my liking. I like heavier breakfasts and come from cooking homemade italian meals every night. If in need of rehab in the future (which I hope I don't!) I would strongly recomend this facility.

  • ntsusu25 Jung
    ★★★★★ a month ago

    Highly recommend Citadel of Wilmette. After being hospitalized at LGH ParkRidge our mom required Post Acute Rehab. The staff from each department head to every Nurse, CNA, PT, OT, Food Service, Cleaning and Activities person are extremely friendly, so pleasant, exceptional service. Every staff person are personable and you are treated just as a family member. They focus you immediately on your PT/OT rehab to get you back so that you can go home. The care of each and every nurse even on shift changes are transparent they each know what your specific medical needs and requirements are. Majority of time your day nurse(s) and CNA are the primary. We had Kim, Allison and Robert. Can't PRAISE them enough. They are truly the BEST giving the BEST of Citadel. Any questions or follow up with the doctors at Citadel they (Kim/Allison) will communicate with to address your concerns and get back to let you know. Robert is quick fast to service whether it be making sure your meals are received, bedding is changed, getting anything you ask or need always asking if there is anything needed. The food is very decent and tasty. Citadel offers accommodation for family member stay and provide guest food service if requested. Citadel gave our mom a positive, comfortable and pleasant atmosphere We were so happy we chose Citadel for our moms Rehab place.

  • Michael Davidson
    ★★★★★ 6 months ago

    I stayed at the Citadel following my surgery at Highland Park Hospital. The care there was exceptional and staff went above and beyond for me. The OT/PT was consistent and often which really helped with my rehab process. I expected to have some complaints as you hear horror stories of rehab centers but I honestly cannot think of one negative thing to say. If I ever need rehab again I will be back, save a spot for me Megan! -Mike

  • Eileen Fiorell
    ★★★★★ 7 months ago

    I had my stay at Citadel after I had pneumonia and was at Evanston hospital for about a week. It was an unexpected rehab stay and therefore I did not have time to plan where I wanted to go. My friend had stayed at Citadel a few months back for orthopedic recovery and had nothing but high regards for the Citadel. I find it so easy to rate them top of excellence in regards to staff as well as food and the atmosphere is always cheerful and caring. God bless all of you!

  • Kenneth McGill
    ★★★★★ 8 months ago

    Best facility there is hands down. Everyone was nice and professional. I especially want to mention my nurse Mayra and Kim, the social director Annie, Cole and Megan and my nursing assistant Yanick, and every single one of the therapists were excellent. Special thanks to Nancy with her skilled and patient approach with me. Very glad to be back on my feet with my strength back.

About Citadel Care Center-Wilmette

General Information

Legal Business NameCitadel Care Center Wilmette LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 15, 1997 (22 years)
Capacity80
Residents65
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Citadel Care Center-Wilmette

Citadel Care Center-Wilmette was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

August 17, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Citadel Care Center-Wilmette require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 35min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
60min
1hr 5min
ReportedExpected
RN
4hr 5min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.3%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
91.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
70.8%
-
44.5%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.0%
15.9%
15.6%
14.7%
21.6%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.2%
19.9%
31.6%
22.2%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose ability to move independently worsened
32.7%
28.8%
29.6%
32.6%
19.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who received an antipsychotic medication
35.0%
14.6%
11.9%
5.9%
14.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents whose need for help with daily activities has increased
5.8%
15.4%
13.5%
14.0%
7.9%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who lose too much weight
12.8%
6.2%
8.2%
5.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of high risk long-stay residents with pressure ulcers
2.1%
0.0%
0.0%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who self-report moderate to severe pain
22.4%
0.0%
21.6%
23.8%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who have depressive symptoms
0.0%
1.9%
1.9%
2.3%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a urinary tract infection
0.0%
7.7%
9.3%
11.6%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.3%
95.3%
96.5%
96.1%
76.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.5%
76.2%
76.2%
76.2%
73.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
53.0%
55.7%
64.3%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
3.8%
0.0%
0.0%
0.0%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents who self-report moderate to severe pain
-
15.4%
5.7%
3.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017IL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.3%
0.8%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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