Rolling Hills Manor

I have nothing bad to say about Rolling Hills Manor. They've been exemplary with my in-laws helping them to recover from serious physical ailments. They've also offered suggestions for care afterwards when they are released. The staff has been fantastic as my wife can attest to, they actually let my wife host an anniversary party for my in-laws while they were in the facility, their 62nd anniversary. I've noticed they've had live music inside the facility, they have a nice cafeteria, they encourage mingling and Association. They do have very good rehabilitation services and the rooms look very comfortable. I would say this would be a good facility to use if you are looking for rehabilitation services. One thing I've noticed is the facility is very clean, like Hospital clean.

Staff has been very insensitive and not willing to provide good care. They made Mom disrobe with males in the room to "check for bruises." Last night they forced her up from a deep sleep and disrobe again to "check for bruises." Doctor ordered them to dress her open wound every two to three days. My wife had to force them to do it after five days.

Have noticed the increase in poor staff and the lack of staff. A lot of wonderful nurses that have been there for years are no longer there. Many attempts made to contact administrator and office staff such as the DON with no return contact. Will never recommend this facility to anyone again. -Lack of staff, inattentive staff, call lights remain on for long periods off time while staff walks by them, increase in falls, unsafe conditions i.e., residents have walked out of building to busy road without staff noticing, cannot understand nursing staff when spoken to, therapy department commits Medicare fraud, residents sit in their solid briefs for hours with no attention paid to them, lazy CNAs, rude nurses, horrible administrator, the list goes on. Please take my word for it and look into other facilities before choosing Rolling Hills

My Mom is being treated with respect, love and compassion like no other place, the staff really cares about the patient's needs. I really appreciate everything they have treated my Mom.

I arrived from the hospital shortly past 1:00 in the afternoon and was shown to a room. I then waited 4 HOURS with my husband before anyone came to the room to "settle" me in or even acknowledge that I had arrived. The rooms are semiprivate and are divided into two sections by a curtain. Much too small with no room for a wheelchair, chair and walker without rearranging, depending on what you wanted to use. The little table they give you is too small and I kept having to move things onto the bed when they brought a meal. The nightstand was against the wall and too far to reach; my husband pulled it out from the wall so I could access my things in the nightstand. I was there a week and a half before they changed the sheets claiming that I was not "due" for a sheet change yet. I insisted and they changed the sheets after I told them I was there over a week. They change the sheets once a week and told me they "don't know how the mixup happened." The "lost" the icepacks that the hospital sent along with me for my TKR (they finally did find them - they put them in the P.T. freezer) and my husband had to bring ours from home for me to use. They often told me that my icepacks weren't cold enough and I had to wait another hour or so to get one. Often I would wait over 10 minutes for someone to answer the call button and had to wait once over 1/2 hour for my pain medication. The people are nice enough but some of them are not trained properly. I had a young man on my first night not know how to help me out of bed or put the raised toilet seat on the existing toilet. I had to tell him how. It did not have arms to lift oneself up off the toilet - they were missing. In my opinion, since they treat many people with TKR why don't they at least have a raised toilet seat with arms? There are 4 patients sharing one toilet and sink; once the previous user had not even flushed the toilet and this really is unacceptable. There was an old man on the same floor who kept coming into my room, which was not appreciated by me. They were good however to escort him out when this happened. Many times I observed patients in the main dining room asleep with their faces in their plates with no one helping them. This disturbed me greatly. Care was much better when I was there before. In my opinion they need to make all the rooms private and train their staff better. I was so claustrophobic I insited on leaving a few days early and finish my rehab. as an outpatient somewhere else. Rehab. services can be excellent to "so-so" - it depends on the therapist or assisant therapist. On the last day of treatment the O.T. assigned to me was distant, and didn't finish telling me what she wanted me to do before leaving me by myself to go and chat with another worker. I had to ask her what she wanted me to do. There is a lot of "chatting" going on between the therapists it seems. This was key to my not returing there for outpatient rehab. The food is not great; but better than it was the first time I was there. I would not go there again. Bottom line; the nursing staff is good to the patients and caring, helpers need to be trained more, some of the therapy personnal need to stop "socializing" with one another so much and pay attention to their patients. I guess there is no perfect nursing home; they are, by nature of the situation, miserable places to be.