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Rolling Hills Manor

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Laura A
    ★★★★★ 2 months ago

    Have noticed the increase in poor staff and the lack of staff. A lot of wonderful nurses that have been there for years are no longer there. Many attempts made to contact administrator and office staff such as the DON with no return contact. Will never recommend this facility to anyone again. -Lack of staff, inattentive staff, call lights remain on for long periods off time while staff walks by them, increase in falls, unsafe conditions i.e., residents have walked out of building to busy road without staff noticing, cannot understand nursing staff when spoken to, therapy department commits Medicare fraud, residents sit in their solid briefs for hours with no attention paid to them, lazy CNAs, rude nurses, horrible administrator, the list goes on. Please take my word for it and look into other facilities before choosing Rolling Hills

  • Nena Onti
    ★★★★★ 4 months ago

    My Mom is being treated with respect, love and compassion like no other place, the staff really cares about the patient's needs. I really appreciate everything they have treated my Mom.

  • Winnie The Poo
    ★★★★★ 2 years ago

    I arrived from the hospital shortly past 1:00 in the afternoon and was shown to a room. I then waited 4 HOURS with my husband before anyone came to the room to "settle" me in or even acknowledge that I had arrived. The rooms are semiprivate and are divided into two sections by a curtain. Much too small with no room for a wheelchair, chair and walker without rearranging, depending on what you wanted to use. The little table they give you is too small and I kept having to move things onto the bed when they brought a meal. The nightstand was against the wall and too far to reach; my husband pulled it out from the wall so I could access my things in the nightstand. I was there a week and a half before they changed the sheets claiming that I was not "due" for a sheet change yet. I insisted and they changed the sheets after I told them I was there over a week. They change the sheets once a week and told me they "don't know how the mixup happened." The "lost" the icepacks that the hospital sent along with me for my TKR (they finally did find them - they put them in the P.T. freezer) and my husband had to bring ours from home for me to use. They often told me that my icepacks weren't cold enough and I had to wait another hour or so to get one. Often I would wait over 10 minutes for someone to answer the call button and had to wait once over 1/2 hour for my pain medication. The people are nice enough but some of them are not trained properly. I had a young man on my first night not know how to help me out of bed or put the raised toilet seat on the existing toilet. I had to tell him how. It did not have arms to lift oneself up off the toilet - they were missing. In my opinion, since they treat many people with TKR why don't they at least have a raised toilet seat with arms? There are 4 patients sharing one toilet and sink; once the previous user had not even flushed the toilet and this really is unacceptable. There was an old man on the same floor who kept coming into my room, which was not appreciated by me. They were good however to escort him out when this happened. Many times I observed patients in the main dining room asleep with their faces in their plates with no one helping them. This disturbed me greatly. Care was much better when I was there before. In my opinion they need to make all the rooms private and train their staff better. I was so claustrophobic I insited on leaving a few days early and finish my rehab. as an outpatient somewhere else. Rehab. services can be excellent to "so-so" - it depends on the therapist or assisant therapist. On the last day of treatment the O.T. assigned to me was distant, and didn't finish telling me what she wanted me to do before leaving me by myself to go and chat with another worker. I had to ask her what she wanted me to do. There is a lot of "chatting" going on between the therapists it seems. This was key to my not returing there for outpatient rehab. The food is not great; but better than it was the first time I was there. I would not go there again. Bottom line; the nursing staff is good to the patients and caring, helpers need to be trained more, some of the therapy personnal need to stop "socializing" with one another so much and pay attention to their patients. I guess there is no perfect nursing home; they are, by nature of the situation, miserable places to be.

  • Michael Mullen
    ★★★★★ 5 years ago

    Beautiful grounds. Amazing staff!! They know their rehab.

  • Amanda jackson
    ★★★★★ in the last week

About Rolling Hills Manor

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 22, 1982 (36 years)
Capacity115
Residents106
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Rolling Hills Manor

Rolling Hills Manor
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Illinois Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 16, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.

January 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

December 19, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Rolling Hills Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr
2hr 25min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
55min
60min
ReportedExpected
RN
4hr 45min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.8%
96.4%
96.4%
96.4%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
91.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
40.0%
44.4%
59.4%
62.5%
43.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.4%
11.4%
12.5%
13.0%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.4%
9.0%
9.7%
7.4%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose ability to move independently worsened
13.6%
10.3%
10.8%
11.1%
19.7%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who received an antipsychotic medication
10.7%
18.4%
15.9%
7.5%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents whose need for help with daily activities has increased
9.3%
10.8%
20.7%
25.7%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who self-report moderate to severe pain
13.8%
11.8%
9.6%
4.2%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who lose too much weight
1.7%
1.8%
1.8%
1.8%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of high risk long-stay residents with pressure ulcers
17.7%
17.3%
17.4%
10.0%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who have depressive symptoms
2.5%
3.9%
8.2%
5.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a urinary tract infection
2.5%
2.6%
1.4%
4.2%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
3.2%
2.8%
0.0%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
98.3%
98.3%
76.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.9%
92.0%
92.0%
92.0%
74.2%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.1%
53.0%
62.1%
65.4%
60.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who made improvements in function
33.3%
35.6%
35.7%
24.7%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
0.0%
0.7%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents who newly received an antipsychotic medication
1.6%
2.0%
0.6%
0.6%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016IL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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