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Countryside Manor Health & Living Community

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Anderson Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • S D
    ★★★★★ 3 months ago

    Where to even begin.. First allow me to say there are a few amazing people working at this place and I am so very grateful for them, they know who they are because they actually care for their patients. Sadly they are the only compliment I have. I regularly visited a family member for 2 months and I was shocked at the amount of times I've heard residents yelling "Help" or "Water" out of their rooms. I overheard someone call the nurses station from their room phone and they were instructed to "push their help button". I understand protocol, however seeing the wait times on the screen (picture attached) kind of makes me understand why they resort to other methods! It wasn't like this every day, but this wasn't a one time ordeal. Every time I visited I heard the phrase "We're short staffed today". One time I went to the nurses station (where they both were planted on their butts talking and not filling out any sort of paperwork while the assistance monitor beeped away) and asked if someone could help my family member to the bathroom because they really had to go and it had been 20+ minutes since we pushed the call button. I got an eye roll and she made a loud remark to the other girl "I've been up for almost 24 hours!" as if that should excuse her delay in responding. They kept trying to take my loved one to physical therapy even though they were terminally ill, changes made by a doctor weren't followed, my loved ones clothes disappeared... I could go on and on. Sadly my loved ones roommate who has been in a few other care facilities assured me this was normal. For the extremely high price of care they charge I would expect better.

  • Anarchtech
    ★★★★★ a month ago

    My father has resided here for the past year or so. Within that year, his clothes and other belongings consistently go missing. Recently, his fan we bought for him has vanished as well. The workers always claim to have no idea as to where his belongings have gone. When management was confronted about the fan, they showed no signs of care or sympathy, repeating the phrase "I don't know". They keep inventory sheets for the residents as well, and they didn't know where my fathers was at either. If the management of this home doesn't care about the belongings of their residents, then this establishment is NOT fit to take care of the elderly. My father has also had a few run ins with staff treating him poorly and in demeaning ways. When we've gone to get him out for a while, he did not want to go back simply because of how he was being treated. Countryside is too expensive to keep your family in while also dealing with these problems. If you're looking for a good, safe place for a family member to reside at, please look elsewhere.

  • Cathy Conley
    ★★★★★ 7 months ago

    I have had 3 of my family members stay at Country Side and there care was awesome. Nurses would keep me informed of any issues and was able to talk to the nurses if I had any questions or concerns. All the staff were very sweet and always had smiles on there faces when I visited which was quite often. My mom passed away at the facility and she had brain cancer and this made her have behaviors which she never would have if not for the cancer and the staff handled her very professionaly. When she did pass staff were kind and caring making sure she was comfortable even though I was by her side. I couldn't ask for better team on human beings. Thank you Country Side.

  • Josie Kendall
    ★★★★★ 8 months ago

    Absolute worst nursing facility I have ever had the displeasure of setting foot in. The nurses did not read doctor's orders and repeatedly ignored our concerns about our loved one. The aids did not change our family member's clothing, and he did not receive any baths during his time at the facility. We found 5 day old soiled bandages on him, and soiled sheets that the aids would not change. The nurses and aids have no regard for the well-being of their residents, and while they were kind to us they were not helpful in resolving any of these issues. Please do not send your loved ones here.

  • Leslie Richardson
    ★★★★★ 9 months ago

    This was absolutely the worse place I have seen in a nursing/rehab facility. From day one we had issues. My mother was there from Saturday - Friday. She received one shower. We were assured that Mom would be given sponge baths in between the scheduled showers. Did not know until yesterday, that never happened, not one time! We just assumed that baths were taken care of. Common things, like cold water, were only given at shift change. .could be at least 8 hours. We discussed alot of other serious issues with one of the staff members, and was told we needed to pick our battles! The best person there was Whitney. We had so many issues, too numerous to mention. My family was there everyday except one, to check on Mom. What happens to people that are just dropped off? Took Mom to Welbrooke Of Wabash last night. Amazing place, and the staff is wonderful!

About Countryside Manor Health & Living Community

General Information

Legal Business NameRiverview Hospital
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 3, 1985 (34 years)
Capacity109
Residents101
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Countryside Manor Health & Living Community

Countryside Manor Health & Living Community was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 1, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

October 5, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintTry to resolve each resident's complaints quickly.
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 24, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

November 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$11,881 fine
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

July 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

March 15, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

December 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Countryside Manor Health & Living Community require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
1hr 5min
1hr 25min
ReportedExpected
RN
3hr 60min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
96.2%
96.2%
96.2%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
98.6%
98.5%
98.6%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.8%
45.5%
60.5%
54.3%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.4%
30.3%
31.2%
37.9%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.4%
27.4%
35.7%
21.2%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
6.1%
9.0%
4.8%
10.9%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
22.2%
19.7%
20.6%
19.7%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
11.6%
5.9%
6.0%
1.4%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
6.0%
7.3%
2.0%
1.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
25.7%
13.4%
13.1%
18.4%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.6%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
11.6%
4.3%
3.0%
2.9%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
5.8%
5.8%
6.0%
5.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
0.0%
0.0%
1.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.8%
87.9%
85.0%
85.2%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.4%
91.0%
91.0%
91.0%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.4%
62.1%
67.2%
62.5%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
45.0%
26.0%
11.9%
17.2%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.0%
0.0%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.7%
0.5%
0.8%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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