Bridgewater Healthcare Center

My wife Karen, died on 23 May 2017. She was a resident at Bridgewater. Her May fee was paid and the manager told me that a refund of her unused 8 days would be sent to me, her husband. The refund never arrived. Phone calls and messages were left at the facility and none were ever returned. My only choice is to take Legal action to recover the promised funds. Please be careful of Bridgewater's financial promises.

They did not show care for my mother. No one was on the same page as what was going on. She was put in a room with a sick patient and got mersa. She quit eating and drinking and they did nothing. Very uncaring staff and not concerned about the patient.

Absolutely horrible experience. My mom was a patient there for a short period of time while she waited for her bilateral amputation surgery. Our first day a young nurse stood outside moms door she was furious at another nurse and annoyed with a patient. She very loudly spoke about other patients personal information this went out for at least 15 minutes, and probably longer but I finally shut the door. That was day one. The facility is clean enough as far as nursing homes go, only one of her nurses gave exceptional care. I'm not sure of her last name but sarah was phenomenal.'When Sarah was not working however mom received little to no attention. Mom had multiple "accidents" in bed because when she would push the call light to use the bed pan no one would come for upwards of 20 minutes. She then had to sit in her "accident" waiting for someone to graciously find the time to clean her up. Aside from the drama and lackluster care from the nursing staff, the coordinating team is rude and dishonest. Days before her surgery they had assured us transportation was ready for her at 8am the morning of surgery. Well 8:30 am the morning of surgery we called to see where her transportation was and they acted as if they knew nothing about it. She was over an hour late for pre-op and almost missed her appointment completely and would have had to wait almost 2 months before another surgery date became available. Now yesterday we almost had to go back unfortunately. They are one of the only Facilities in network for my mom and she needed a 7 day stay until a handicap acessible apartment was ready for her. While bridgewater was not a place we wanted to revisit it was the only option close to us. After hours of waiting to hear back from them they called us to tell us she was not accepted because she was out of network. Really?! We've already stayed there. So she was in Network a month ago but now she's not? They remembered my mom from the fiasco on surgery day and yes she was understandably upset at their mistake but now they are making up every excuse possible to not admit her because she brought to attention their mistake and that went over like a lead balloon. I spoke with Kim initially she is the one who directly lied about the network. When I asked her why she wasn't in network now she said she was never in network we made a mistake the first time. How!? How do you admit someone and accidentally overlook them not being in network? The answer is.. you don't. We called her insurance company to confirm that bridgewater is in network and they 100% are. I've made multiple calls to one of the Directors Ashley and received no call back. I won't stop calling because they put us in a horrible predicament and lied to us once again. Care wise I wouldn't let my pet stay there, integrity wise... they shouldn't be in business. We are following up with Medicaid/Medicare with these issues to be sure they are properly recorded and possible get some answers from someone. So obviously.. 1 star.

The facility was very clean. Fresh fruits water for guests. Residents were smiling and interacting positively with the staff! Seemed like a great place!

They are nice and funny to us