Bridgewater Healthcare Center

I was at Bridgewater a little over a year ago to rehab after being in the hospital on 2 occasions for over 15 days each time, leaving me weak and needing nursing care to assist with a drain from my liver. My review is mixed, due to some areas being done quite well and others lacking. The PT and OT was exceptional. All the therapists I worked with were so friendly, encouraging, and knowledgeable. They really helped me work my way back to having more strength and stamina. The food was acceptable for institutional food. I had difficulty with my ability to eat, so ordered a lot of variety of foods, and always was able to get enough to eat that met my needs. They also brought me ice cream when I asked since that was something I could usually get down. When I used the call button, the staff were usually responsive to come and see what I needed. However, at night when I would need nausea and pain medication, the cna would say they would tell the nurse, and I believe that they did, but most times it was up to 2 hours before they brought the meds. It wasn't that they ignored me, just that there was only one nurse for the entire wing, and she could not get everything done. The staff were really very helpful and kind. Also, when I had medical concerns arise, the facility doctor was called and did come to address the issues. When the therapists determined I passed their tests as far as being able to be safe to return home, the social worker promised to contact home health to get the commitment from them for coming to tend to the drain from my liver. When I hadn't heard from her I found her in her office and she hadn't done it and it was too late before the weekend, so I was going to have to remain there longer. We targeted Tuesday to have it resolved, but still did not. Tuesday I woke up with chest pains, went by ambulance to the hospital where I stayed for observation for a few days, then was released to go home with home health arranged by them. Not the best way to get home, but I was happy to be there.

My mom Helen Adam lived at BridgeWater for more than a year. What a blessing this place was for mom and for us as a family. All the management team and most of the staff really care! Simple things like fresh beautiful flowers every week sending love and caring message to residents and visitors., same as smiling faces, kind words and listening ears. Nowadays, Hiring good people anywhere especially in a nursing home is a challenge, but I can tell the management is trying their best to hire caring people and train their staff. To be compassionate and kind to a very vulnerable population is one of the most noble jobs that the Lord will reward. Mom loves everyone there. When she got diagnosed with terminal illness. BridgeWater with compassionate hearts supported and helped us in every way they can. Even after mom's passing away, they showered us with love, care and support to our broken sad hearts. Thank you BridgeWater! Please, keep up the good work. Therese Helmy

Selecting one star because you have to in order to write a review: Loved one there for rehab: 1. soiled clothing/linens for hours without changing them - Staff comes in and says they will find someone then nobody ever comes 2. Waiting on the case manager/social worker to come to the room for a discussion for OVER 6 weeks and still NO visit or contact 3. Told loved one that they would have to begin paying $200 a day to stay but NO contact with the insurance company. Tried to have home health care come take care but home health said she isn't safe enough for them to take. She can NOT walk and insurance will continue to pay based on her care so not sure why Social Worker/Case Manager have NOT shown up to discuss. Instead they have the Business Office staff tell her she will have to start paying this? 4. Accident happened at the facility the other night and one of the staff was talking to another person and said, "that would have never happened if we had the right staff" - Not sure what the "accident" was but its concerning 5. Sugar levels for a diabetic patient - Hospital would have started an insulin drip if sugar was up at almost 600. Yes almost 600. Staff finally came in gave her some juice and a little insulin. Waited OVER 3 hours to come back and check. The sugar had gone down to 374 but how did they know she wouldn't go into a diabetic coma? They didn't and instead they didn't come back to check? That is SCARY. 6. Had two nurses so far that know what they are doing or at least appear to and have given great care. One of them is Amber. How in the world can you lay in soiled clothing and bed linens for hours pushing the button? Then have a staff member come in and say they will go find someone and then not come back again for hours? Then come in and say we can't do this because its during meal time? How about you take care of it HOURS before like you should? How do NON Verbal patients survive in this place? Indiana State Dept of Health needs to come in and watch this as it's continuing to happen and has been happening for TWO months now. We were assured by the Director of Nursing and the Executive Director that these kinds of things would NOT be tolerated and would not happen, yet here we are. We have called and left messages for all parties involved and nobody has called or resolved it

My experience at Bridgewater has been amazing. The staff has been wonderful. My nurse Candice is always thinking of me and how to progress with my rehab. My Therapist Agnes is always ready to help meas well. They are all wonderful.

I arrived at Bridgewater in Carmel, Indiana at approximately 1PM on May 12, 2018. At around 10PM that evening and when I should have received my nighttime medications I was told by my nurse 'Lou' that she had no idea where my medications were. At 6:30AM the following morning I still had not received my medications from the night before. Additionally, only half of my morning medications were available. It is now 6:05PM, May 13, 2018. I have yet to receive my prescribed medications from yesterday, I have also not received them half of my missing medications from this morning. When I attempt to get an answer as to why I have not been given the medications that my doctor has prescribed for me all I get is excuses that vary from "we don't use an in-house pharmacy" to "I didn't work last night so I can't tell you why you didn't receive your medications" to "I'll check into it and get back to you." (I'm still waiting but do not have high hopes that I will hear anything from anyone at this facility. I came to the Bridgewater Rehab Facility with the expectations that my medical needs would be seen to. Nothing could be further from the truth. Although my rehabilitation has not even begun at Bridgewater, I will be leaving here tomorrow. I have no intention of spending one more day in a place that treats their patients with such disregard. How an organization like this is allowed to function an be paid by Medicare is beyond me. Sincerely, Michael P. O'Connor