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Bridgewater Healthcare Center

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  3. Carmel Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Michael O'Connor
    ★★★★★ a week ago

    I arrived at Bridgewater in Carmel, Indiana at approximately 1PM on May 12, 2018. At around 10PM that evening and when I should have received my nighttime medications I was told by my nurse 'Lou' that she had no idea where my medications were. At 6:30AM the following morning I still had not received my medications from the night before. Additionally, only half of my morning medications were available. It is now 6:05PM, May 13, 2018. I have yet to receive my prescribed medications from yesterday, I have also not received them half of my missing medications from this morning. When I attempt to get an answer as to why I have not been given the medications that my doctor has prescribed for me all I get is excuses that vary from "we don't use an in-house pharmacy" to "I didn't work last night so I can't tell you why you didn't receive your medications" to "I'll check into it and get back to you." (I'm still waiting but do not have high hopes that I will hear anything from anyone at this facility. I came to the Bridgewater Rehab Facility with the expectations that my medical needs would be seen to. Nothing could be further from the truth. Although my rehabilitation has not even begun at Bridgewater, I will be leaving here tomorrow. I have no intention of spending one more day in a place that treats their patients with such disregard. How an organization like this is allowed to function an be paid by Medicare is beyond me. Sincerely, Michael P. O'Connor

  • Tina Duncan
    ★★★★★ 2 weeks ago

    Don't bother to push your call button they don't come! A friend has been there for a few days now and the care is definitely sub par. It's ridiculous. She was isolated to her room so had to rely on staff to help her with several things. Food was cold and bland every day. Asked for Milk so she could choke down some very dry oatmeal one morning and it NEVER came. Requested a snack to go with her insulin and it never came so she had a major low that I took care of. I have had to come over and turn down the air in her room, drop off snacks, bring a blanket, sweatshirt, etc. because the staff could care less that she was freezing to death. No extra blanket to help warm her up. After waiting an hour and a half after a call button was pushed, I found a staff member who was standing outside of the room playing on her phone. I asked her if someone could assist and she looked at me, chewing gum loudly while digging at herself and turned to walk down the hall to yell at what appeared to be her child. Why does she have a child at work at the center? Hours later this child was still there and again I came over to drop additional items off since pushing the call button was useless. Typically an insulin level tanking should be something that would get the attention of staff and be taken care of but not here. When the hospital insisted on moving her over here, we were advised she would get a lot of one on one and great care. There have been days where several hours have passed and we've seen no staff. If you are ambulatory and able to do several things on your own you will be fine. If you need actual care it might not be the best idea to go here. Today, staff was running up and down the hallways goofing off and making a ton of noise. One of them spilled an entire tray of drinks in one of the little lounge areas and left it there for hours. There was no ice so we couldn't get a cold drink for my friend and trying to get one from staff was useless. The rehab parts of the treatment have been fine, but when you are trying to rest the last thing you need is loud, obnoxious staff running around.

  • Carol Blackmon
    ★★★★★ 2 weeks ago

    This place is wonderful! My mom received excellent care and got better than I had expected.

  • JOHN MCGINNIS
    ★★★★★ 6 months ago

    My wife Karen, died on 23 May 2017. She was a resident at Bridgewater. Her May fee was paid and the manager told me that a refund of her unused 8 days would be sent to me, her husband. The refund never arrived. Phone calls and messages were left at the facility and none were ever returned. My only choice is to take Legal action to recover the promised funds. Please be careful of Bridgewater's financial promises.

  • Khris Ross
    ★★★★★ 5 months ago

    They did not show care for my mother. No one was on the same page as what was going on. She was put in a room with a sick patient and got mersa. She quit eating and drinking and they did nothing. Very uncaring staff and not concerned about the patient.

About Bridgewater Healthcare Center

General Information

Legal Business NameHancock Regional Hospital
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 9, 2011 (7 years)
Capacity120
Residents93
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Bridgewater Healthcare Center

Bridgewater Healthcare Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 27, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

July 26, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

October 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmComplaint+InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

October 1, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

September 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,145 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Bridgewater Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 35min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
1hr 10min
1hr 20min
ReportedExpected
RN
4hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
86.2%
88.2%
89.7%
63.3%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.9%
26.1%
36.4%
32.0%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.6%
6.6%
5.0%
8.4%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
6.7%
6.1%
6.7%
10.0%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
9.3%
8.9%
11.4%
8.2%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
9.3%
10.4%
2.4%
8.3%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
0.0%
13.0%
2.6%
4.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
1.2%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
2.3%
4.2%
6.8%
4.1%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
0.0%
2.1%
0.0%
2.1%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
0.0%
4.0%
2.2%
2.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
4.4%
3.0%
2.6%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.4%
99.4%
99.7%
100.0%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
98.2%
98.2%
98.2%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.6%
63.7%
60.3%
58.4%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
0.3%
0.3%
0.0%
0.0%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
0.8%
1.2%
1.3%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.3%
0.6%
0.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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