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Kindred Transitional Care And Rehab-Bridgewater

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Ashley Carney
    ★★★★★ 3 months ago

    Absolutely horrible experience. My mom was a patient there for a short period of time while she waited for her bilateral amputation surgery. Our first day a young nurse stood outside moms door she was furious at another nurse and annoyed with a patient. She very loudly spoke about other patients personal information this went out for at least 15 minutes, and probably longer but I finally shut the door. That was day one. The facility is clean enough as far as nursing homes go, only one of her nurses gave exceptional care. I'm not sure of her last name but sarah was phenomenal.'When Sarah was not working however mom received little to no attention. Mom had multiple "accidents" in bed because when she would push the call light to use the bed pan no one would come for upwards of 20 minutes. She then had to sit in her "accident" waiting for someone to graciously find the time to clean her up. Aside from the drama and lackluster care from the nursing staff, the coordinating team is rude and dishonest. Days before her surgery they had assured us transportation was ready for her at 8am the morning of surgery. Well 8:30 am the morning of surgery we called to see where her transportation was and they acted as if they knew nothing about it. She was over an hour late for pre-op and almost missed her appointment completely and would have had to wait almost 2 months before another surgery date became available. Now yesterday we almost had to go back unfortunately. They are one of the only Facilities in network for my mom and she needed a 7 day stay until a handicap acessible apartment was ready for her. While bridgewater was not a place we wanted to revisit it was the only option close to us. After hours of waiting to hear back from them they called us to tell us she was not accepted because she was out of network. Really?! We've already stayed there. So she was in Network a month ago but now she's not? They remembered my mom from the fiasco on surgery day and yes she was understandably upset at their mistake but now they are making up every excuse possible to not admit her because she brought to attention their mistake and that went over like a lead balloon. I spoke with Kim initially she is the one who directly lied about the network. When I asked her why she wasn't in network now she said she was never in network we made a mistake the first time. How!? How do you admit someone and accidentally overlook them not being in network? The answer is.. you don't. We called her insurance company to confirm that bridgewater is in network and they 100% are. I've made multiple calls to one of the Directors Ashley and received no call back. I won't stop calling because they put us in a horrible predicament and lied to us once again. Care wise I wouldn't let my pet stay there, integrity wise... they shouldn't be in business. We are following up with Medicaid/Medicare with these issues to be sure they are properly recorded and possible get some answers from someone. So obviously.. 1 star.

  • Michele McIntosh
    ★★★★★ 3 months ago

    They are nice and funny to us

  • Cindy Demlow
    ★★★★★ 2 years ago

    The facility was very clean. Fresh fruits water for guests. Residents were smiling and interacting positively with the staff! Seemed like a great place!

  • Michael Rector
    ★★★★★ 2 years ago

    I lived here for nearly three months rehabing from having my right leg amputation. Staff in physical therapy are top notch. Vin my thearpist was excellent. If it wasn't for him i could have not done as well as i did. A BIG THANK YOU VEN FOR YOUR. KNOWLEDGE TO KNOW WHAT TO DO AND FOR YOUR FRIENDSHIP. GOD BLESS YOU AND YOUR SWEET AND FUNNY WIFE. You two will alwaus be special to me.

  • Evon Williams
    ★★★★★ a year ago

About Kindred Transitional Care And Rehab-Bridgewater

General Information

Legal Business NameHancock Regional Hospital
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 9, 2011 (6 years)
Capacity120
Residents92
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Kindred Transitional Care And Rehab-Bridgewater

Kindred Transitional Care And Rehab-Bridgewater
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

October 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

September 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,145 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Kindred Transitional Care And Rehab-Bridgewater require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
1hr
45min
ReportedExpected
LPN
1hr 15min
1hr 25min
ReportedExpected
RN
4hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

68.4%
100.0%
100.0%
100.0%
93.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.2%
48.1%
51.5%
77.4%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.4%
19.0%
19.1%
24.4%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
0.0%
9.8%
4.6%
0.0%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents whose ability to move independently worsened
5.1%
2.3%
4.0%
4.2%
15.9%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who received an antipsychotic medication
23.7%
17.5%
25.5%
20.5%
16.7%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who self-report moderate to severe pain
2.8%
11.9%
16.7%
4.5%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who lose too much weight
14.3%
14.3%
7.5%
0.0%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of high risk long-stay residents with pressure ulcers
2.6%
5.0%
2.2%
4.7%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who have depressive symptoms
0.0%
2.4%
0.0%
0.0%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents with a urinary tract infection
5.1%
0.0%
0.0%
0.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
5.6%
3.1%
4.6%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
100.0%
99.7%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.4%
99.0%
99.0%
99.0%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.4%
68.7%
64.8%
62.9%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who made improvements in function
0.4%
0.0%
0.0%
0.3%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who self-report moderate to severe pain
0.4%
0.4%
0.4%
1.5%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.3%
0.3%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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