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Wellbrooke Of Carmel

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Carmel Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Angela Borden
    ★★★★★ 2 weeks ago

    For over a year, I visited an elderly friend who lived in the nursing home section, and I would not recommend this facility to anyone. They take a long time to respond to requests for assistance (more than 45 minutes for help to go to the bathroom) and show no concern for the residents. The staff at night and on weekends were particularly callous. My friend was afraid to complain for fear of repercussions. She died at the facility and during the time she was dying (over a 5-day period), she was treated poorly. During this time, I saw the staff barge into her room, yelling loudly and laughing and joking with one another, all while supposedly taking caring of a dying woman. When we asked for more medicine to help her feel better, they refused. We later found out they were not administering her medications correctly. The building is nice, but the care is poor at best. There are a few employees who try to do the right thing, but it's obvious most don't care.

  • John Moore
    ★★★★★ 4 months ago

    My mother was diagnosed with cancer the staff made sure to make she was comfortable. Therapy was phenomenal and things were looking up then cancer decided otherwise everyone took great pride in making her feel at home

  • Jes Trinh
    ★★★★★ 4 months ago

    My dad stayed here after he had a hemorrhagic stroke leaving him debilitated on his left side. He doesn't speak much English and rarely trusts anyone outside of my mom. Wellbrooke worked with us to get him adjusted to the facility. They recognized he was more comfortable with certain caretakers and therapists so they scheduled accordingly. They assessed and made changes based on his needs. He fell multiple times during his first few days because he's stubborn and refused help so they moved his room to be closer to the nurse. Eventually my dad really grew to like the staff and facility because they took the time to earn his trust. They also helped me by giving me great advice regarding his care and the process moving forward to ensure he had what he needed when he went home. They also follow up with me to see if he's ok or may need to return there. I'd recommend this facility for a loved one any day.

  • Jene Oh
    ★★★★★ 7 months ago

    We Do not recommend this facility to anyone, especially a loved one who is not able to communicate well or is not mobile on their own. There were a couple of aids who were excellent but the rest of the staff was subpar and overburdened. I had to hire extra care to go into the Facility when I cannot be there to check on my father. There were many times that he was left soiled in bed. And more times than that when he could not get his medicine on time. He had cancer going through his body and was in severe severe pain. We would have to beg the staff to give him his medicine when he needed it. Even then, there was no hassle to get it to him. I was there a lot and I saw a lot of things that were definitely not right both with my father and other residents. I highly recommend that you check out other facilities. I finally took my dad out of the facility and move to back home with a full staff of nurses and aids that we paid for. When I called the administrator to tell him I was taking my dad out, he was very rude and did not care at all. This place needs to be visited by the state Health department. I feel so bad for the residents that are still in there.

  • Jo Latham
    ★★★★★ 4 months ago

    This place has 5 star looks and -1 star care and concern for their patients. I was recently enrolled there and received poor care, developed an infection from surgical wound from lack of care and concern. I recieved food whenever they got around to it. Some days I got breakfast as late as 10am. One day they just forgot to bring me food. I was served raw red meat one day for dinner. The food was always Luke warm, cold coffee. If I wanted hot I had to get it myself..Some patients screamed and begged for help all night. I had pest in my room and shower.(spiders,ants and roaches) It took two days to get a pillow. I was told they didn't have any extra pillows. I had a spinal fusion and there was not a straight back chair in the building . I never received a proper intake. Because I was in such pain one day I could only do half of my Physical Therapy, the therapist in front of another person threatened me with having Medicare throw me out.. My family member changed my bed daily or else it didn't get done. There is so much more I could tell you but I'm tired and in pain now. If you have a loved one in Wellbrook of Carmel be vigilant about checking on them. 24 hours a day. Some of the staff really try hard but they are understaffed and poorly managed . I have pictures and witnesses to verify everything I have said about this place. I was so relieved when my Dr. took me out of there.

About Wellbrooke Of Carmel

General Information

Legal Business NameWitham Memorial Hospital
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 3, 2015 (5 years)
Capacity74
Residents37
Percent Occupied50%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Wellbrooke Of Carmel

Wellbrooke Of Carmel was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 9, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Wellbrooke Of Carmel require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
1hr 35min
40min
ReportedExpected
LPN
1hr 15min
1hr 20min
ReportedExpected
RN
4hr 50min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
91.3%
91.3%
91.3%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
85.7%
95.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
23.8%
10.0%
4.0%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
9.5%
5.0%
12.0%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
15.1%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
0.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
0.0%
-
4.3%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
4.8%
0.0%
0.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
0.0%
0.0%
4.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.4%
84.3%
89.9%
98.0%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
91.6%
91.6%
91.6%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
56.6%
62.8%
38.9%
52.4%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
18.5%
19.3%
24.6%
26.2%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.1%
2.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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