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Symphony Of Chesterton LLC

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Chesterton Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Becky Murphy
    ★★★★★ a month ago

    I just have to start with I wish I can give you guys a negative star rating because I don't think you deserve a one star rating for me . The care that my mother receive there was absolutely horrible as far as the nursing aspect care of it goes physical therapy was great but not the nursing side of it . My mother developed bedsores we were never given an update on her And what she was capable of as far as the rehab went we were told to cash out her life insurance policies and plan her funeral and put her in a nursing home because she wasn't going to get anybody. So we did because we never got any feedback on her capability of what she can do as far as coming home . My spent week in a nursing and we ending bring her home because she didn't need to in a nursing mother health improved over over she was released for your Facility but unfortunately she is still going to wound care because she wasn't taking care of the she should have when she was in your care . This list goes on and on about the care my mother received. Every time we call to speak to some the we get the run around I just don't what else to say about this place.

  • living my spirit 12
    ★★★★★ in the last week

    Overall very happy with care. Staff and friendly help from all staff. Felt like they really cared.

  • rico77ification
    ★★★★★ a month ago

    My father was in Symphony and was there for wound care. His dementia really came to light when in the hospital and rehab. He was a fall risk and the first day there he fell and fractured a rib so he had to have a 24 hr a day "sitter" which cost us out of pocket for 5 weeks, $5000 to $6000.... Let me first say that the rehabilitation department is wonderful and so so patient. The majority of nurses were very friendly and patient, however, I had people witness one nurse on multiple occasions trying to wake my father up to give him his medication and he did not wake up so she proceeded to put the pills in his mouth while sleeping and then some water and he almost choked and spit it out. She then proceeded to say that she would document that he refused his pills.. You don't give someone who is sleeping, pills and water. Also, the communication between shifts was not good either and when asked questions they would say they would find the answer but they never returned. He also lost 15 pounds in 1 month and no one seemed to care and we had to ask for high caloric ensure.... It also took them 30 minutes to answer call lights so my father wet the bed.. I found out from an aid that used to work there that they have express call lights for those people who have a lot of money and they have to answer those in a specified time. No wonder it takes them 30 min. to answer the other lights. They took the soiled linens off the bed and put them in the hamper in the closet with our coats and they stayed in there for over a week. Not too impressed.

  • Patti Pretzel
    ★★★★★ 5 months ago

    I just wanted to say thank you for making my stay here so stress free thus far, and, actually, enjoyable. I went to the salon today and Kelly did an amazing job on my hair. Yesterday was nail spa day, so I was able to bling my nails out in Halloween pumpkins. I really appreciate that you treat the whole person here, not just their illness/injury. Patti

  • elizabeth Turney
    ★★★★★ a month ago

    My mom was in Symphony rehab in Chesterton for 18 days. This is suppose to be a 5 star rehab. That is not at all what it was. My Mamahad been diagnosed with Laranix cancer she was frail from radiation and chemotherapy. Has a feeding tube and that's how she ate drank and took meds.1st off they didn't have the right anxiety meds my mom took for 5 days. She had magic mouthwash that was prescribed for the thrush. It was given thru her feeding tube... wrong! It was for pain in her mouth. She would turn get light on she had to wait anywhere from 1 to as long as 3 hours just to get tylenol or help to the bathroom. Also lost 8 lbs during her stay. When she left the hospital she was 103 just 18 days after leaving she was a mere 95 lbs. While purpose of feeding tubes is to sustain the weight not loose it. During her stay she had 3 nurses that I liked and did there job and didn't make my mom wait for ever. Very disappointed when my mother calls who could barely talk saying if she stays there she going to die! That's a horrible feeling hearing that! 2 amazing people working there are Tiffany "social worker" and Bonnie "speech therapist". They are the 5 star people there in my eyes. Actually care about the patient and want only the for the paycheck.

About Symphony Of Chesterton LLC

General Information

Legal Business NameSymphony Of Chesterton LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 9, 2016 (3 years)
Capacity70
Residents51
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Chesterton LLC

Symphony Of Chesterton LLC was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

August 29, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

May 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmComplaintMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.

March 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

December 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 26, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

May 25, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Chesterton LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 20min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
2hr
1hr 30min
ReportedExpected
RN
5hr 45min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
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0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

58.2%
41.2%
44.0%
58.5%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
50.1%
50.1%
50.1%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.0%
61.4%
62.5%
73.8%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
27.1%
17.6%
15.2%
15.3%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
0.3%
0.0%
0.7%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
1.2%
0.8%
0.7%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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