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Miller's Merry Manor

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Columbia City Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Valerie Chappel
    ★★★★★ 4 months ago

    Had to give 1 star or it does not post, or I would not give them that. It's not a great system at all, but otherwise I can't say what I need to. My mother was admitted here last June 2017 and she contracted pneumonia within the first two months of being here because she was exposed to very cold temperature. One day in August 2017, I came in about 3:00pm in the afternoon and she was sitting in her chair with a very thin t-shirt on and thin pajama pants - no blanket or other cover. It was between 60-65 degrees in the facility and about 87 degrees outside. It was FREEZING in there. By the next day she sounded croaky and then had pneumonia, but they did not send her to the hospital. She overcame the pneumonia somehow - (not quite sure how with their follow through), but she had such a bad ear infection that she could not hear all of a sudden. I called this to the nurses' attention and the other CNA's and they just kept saying idiotic things like, "well she can hear us,". Well she could not hear.They said they called an audiologist 2 times prior to the ENT appt, but would not give me a name or phone number either time to talk to them. I had to brow beat them so much and so long before they finally set an appt for an ENT it was like two whole months after I called it to their attention. This drug out FOREVER! She had BLOODY fluid in her ears from a horrible infection and had to have tubes inserted in her ears at 85yrs old, which meant she had to under go anesthesia. If not for me hounding them, she would not have been able to hear at all, they would have just let it go - that was obvious as they kept denying that her hearing was very diminished. Fast forward to February 12th, 2018. I was called at work by the day nurse and told that my mom's oxygen levels were at 95 & 96%, but her blood pressure was a little high, so they were transporting her to the local ER in Columbia City. I called the ER to let them know I was on my way and was told she had a collapsed lung and severe bacterial pneumonia - her oxygen levels were actually 60%, not 95 & 96% as they would have me believe. This nurse now says that she did not say that. She also says she did not tell me that they took her vitals and x-rays prior to her being transported and that they were normal when I asked her later how my mom got that bad before they sent her to the hospital. She does it very naturally, so patients' loved ones beware. I guess it's easier to lie after the fact than actually take care of the patient before it gets critical. My mother had a very congested cough for over two weeks prior to this negligence. The Risk Management person said that there WAS a mobile x-ray unit on site the day she was transported to the ER - she DID NOT however say that it was slated for my mother and it was already WAAAAY too late for that anyway. The local ER she was rushed to also said there was NO WAY her oxygen levels were that high when she transported and that her lung was already collapsed. OH yes, and this nurse also PUT 60% oxygen levels in the computer at work, but that is NOT what she told me on the phone. So had I not called the ER and my father prior to arriving at the ER, I would have expected my mom to be resting peacefully with a little high blood pressure and not gasping like a fish out of waer on a bi-pap machine fighting for her life. Unreal. Long story short, my mother ended up 18 days in the ICU with a collapsed lung and severe bacterial pneumonia and blood infection. She had a trach inserted and a feeding tube and was now insulin and ventilator dependent. She had none of these issues prior. Had she had proper care here on not one but two separate occasions, my mother would most likely still be alive. She ended up at Summit City Rehab Hospital and died within less than 24 hours in their care from a trach malfunction (horrific facility) - this after the nurse at Summit City said she was actually breathing over her ventilator and could more than likely be weaned off both. ONLY 2 trach/vent facilities in all of Fort Wayne and both are a travesty .

  • Jory Meredith
    ★★★★★ 11 months ago

About Miller's Merry Manor

General Information

Legal Business NameJohnson Memorial Hospital
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 3, 1974 (45 years)
Capacity84
Residents47
Percent Occupied56%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Miller's Merry Manor

Miller's Merry Manor was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Miller's Merry Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 30min
2hr 45min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 5min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.2%
100.0%
100.0%
100.0%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.0%
40.9%
-
-
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.8%
17.1%
16.7%
19.4%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.9%
24.0%
36.4%
15.4%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
18.4%
19.4%
17.5%
17.6%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
2.7%
5.7%
2.9%
16.7%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
10.0%
15.8%
4.8%
8.3%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
7.1%
7.1%
2.9%
6.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
0.0%
2.6%
0.0%
0.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
2.5%
2.6%
2.4%
2.8%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.5%
95.2%
93.9%
92.9%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.9%
92.7%
92.7%
92.7%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
2.8%
0.0%
4.0%
3.2%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.4%
5.0%
4.8%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
1.6%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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