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Symphony Of Crown Point LLC

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Crown Point Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Petronella Pampel
    ★★★★★ 3 weeks ago

    This place is not good!! The staff there are rude and non existent they do not take care of the guests needs It is a shiny place but having dealt with them twice already the second time they were no better than the first When they tell you they are out of your medication for hours with no explanations or do not respond to your needs all night Make you wait endlessly for the medicine every day Do NOT clean your room or you when I have to make the bed get the water clean the room this is unacceptable for anyone to have to go through when they are trying to recover BAD Management and owners!!!!

  • ngrinbarg91 .
    ★★★★★ a month ago

    My grandma was there. HORRIBLE! My grandma was telling the nurse that it was time for her next round of meds (it actually was, my mom wrote the specific times for them so my grandma didn't have to do the math). After asking a few times, the nurse pulled the curtain so that it covered the clock. My mom was talking to the director about my grandma and her COPD and the guy said to her "It's terrible to watch someone suffocate to death." They also brought my grandma in without acquiring any of the medications she needed beforehand. Many other stories but it wraps up with my grandma calling and saying "get me outta here, they are trying to kill me.". Grandma is 86 and doing okay- would've been dead 2 years ago if we left her in there.

  • Martha Colon
    ★★★★★ 3 months ago

    Best hospital and rehab. Attentive, employees. And Therapist, GREAT DOCTORS.

  • Marie Mosher
    ★★★★★ 7 months ago

    Most valuable rehab ever! The place is very clean. The rooms are pleasantly comfortable, but the main point was the friendliness and kindness of the staff. I felt like I was amongst family (or better than family, depending on your situation!) Ireon, Christina, Zack, Rick, I can't name them all, but everybody worked to get me able to care for myself!

  • Alma White
    ★★★★★ 6 months ago

    Symphony of Crown Point seem to specialize in doing thoughtful deeds. Before you ask, they understand your problems and your needs. They help because they want to, they truly find joy in being kind,and making others happy is on their minds. Symphony of Crown Point make's this world a better place by reaching out to others and by giving from the heart. Every one at Symphony in Crown Point that cared for me, in any way big or small, "important or socially " made me feel special and loved at all times And I am forever grateful. Most importantly my family knew that they could go to work and never worry about my care. They knew I would be treated with dignity, respect and love. "Thank you to all of 'Symphony's' Employees, starting From. The BEST Rehap team to Dinning area , CNA'S. "Ireon Smith". "Camryn Isaily" they went above and beyond"to make my stay wonderful The Nurse's , Social Services ,Laundry House keeping and so on. Symphony has a wonderful staff if I missed someone I do apologize. Thank you so much for the kindness and concern you showed me during my stay and discharge from Symphony Of Crown Point.There are no words to express my gratitude to all of you Please share with the rest of the staff, my sincerest appreciation. Alma White. I rate Symphony of Crown Point a Five star keep up the good work thank you so much for all the special care and attention. But I have to be honest I was worried about going there, at first . Because I seen some bad reviews and of course i was scared but over time they proved all those bad reviews wrong . I don't understand why people would write so many negative review's. ? ? ? ? ?

About Symphony Of Crown Point LLC

General Information

Legal Business NameSymphony Of Crown Point LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 13, 2015 (5 years)
Capacity70
Residents44
Percent Occupied63%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Symphony Of Crown Point LLC

Symphony Of Crown Point LLC was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 29, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
CManyPotential for Minimal HarmHealth Inspection1) Receive registry verification that a nurse aide has met the required training and skills that the State requires; and 2) ensure nurse aides receive the required retraining after 24 months if nursing related services were not provided for monetary compe
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

May 23, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

April 5, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintLet residents voice a complaint or grievance without being treated differently or badly.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Symphony Of Crown Point LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 45min
2hr 30min
ReportedExpected
CNA
1hr 20min
50min
ReportedExpected
LPN
1hr 35min
1hr 40min
ReportedExpected
RN
6hr 40min
4hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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-
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17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
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15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
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-
-
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0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

72.7%
71.3%
72.7%
69.7%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
57.4%
68.3%
68.3%
68.3%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.9%
69.9%
69.9%
69.5%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
18.6%
7.1%
5.1%
1.3%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
0.7%
1.1%
1.6%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
1.3%
1.3%
0.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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