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Waters Of Dillsboro-Ross Manor, The

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Dillsboro Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • George McFry
    ★★★★★ 3 weeks ago

    They killed my mother ? it took. Four months to get her back to living .thank God for Cincinnati .. Under staff no love or time do they have to be there for the ones they have to look over ... This place needs to be call in on ... What I seen here ?... Nope only send ppl u ? ? don't like ... A lot of upgrades need to happen here ...

  • Lori Wilson
    ★★★★★ a month ago

    I hate my mother being here. She went almost two months without A shower and they leave her lay in a dirty bed. I had to threaten them before they took Care of the issues and even then it took over a week before anything was done

  • Shelly Harrington
    ★★★★★ 4 months ago

    Having a family member have to go to long term care is a huge decision and can be daunting on a family. I have to say the folks here at the Manor make the transition seamless. Food is always hot and the staff always has a smile.

  • Alice Rohrbach
    ★★★★★ 4 months ago

    Have a good friend there who had a broken hip for 5 weeks before finally had bone scan to confirm it . Very rude nursing staff if they can be found. Mail not delivered to residents in timely manner . Trying to track down lost pkg that was picked up at Dillsboro PO on Fri 15th by Ross Manor staff and today 18th resident was told "maybe it's in the basement! " when asked about it . I wouldn't send a dog to this place !! Uncaring smart mouthed staff who couldn't care less about people !!!

  • DAVID Ellis
    ★★★★★ 9 months ago

    My wife is here in Ross Manor right now recovering from a hip replacement. I think this place has caring staff and I have been visiting here 10 days now with my wife. Her rehab and care has been great. Sometimes they are a little slow when summoned because of not enough staff. They are helping really sick patients first. The food is good and plenty servings. The hospital where she was in for surgery was the same. The people who do all the complaining should work here 30 days and they will be quiet. Some people always want something for nothing.

About Waters Of Dillsboro-Ross Manor, The

General Information

Legal Business NameMajor Hospital
Ownership TypeGovernment - County
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 31, 1985 (34 years)
Capacity123
Residents81
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Waters Of Dillsboro-Ross Manor, The

Waters Of Dillsboro-Ross Manor, The was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

August 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

November 30, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

September 8, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

August 18, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 7, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$8,225 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Waters Of Dillsboro-Ross Manor, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
3hr 35min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

81.5%
97.5%
97.5%
97.5%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.2%
44.4%
51.3%
70.0%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.5%
31.5%
31.9%
30.0%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.8%
35.2%
10.6%
24.1%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
23.4%
24.3%
23.5%
25.0%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
9.1%
16.7%
18.1%
15.7%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
6.0%
9.7%
10.7%
10.8%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
6.8%
4.0%
3.9%
16.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.8%
0.0%
3.9%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
7.8%
22.7%
16.4%
21.9%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
0.0%
1.4%
0.0%
0.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
1.5%
4.1%
9.3%
9.3%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
3.4%
3.4%
3.2%
1.7%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
100.0%
100.0%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
55.9%
98.4%
98.4%
98.4%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.4%
69.3%
58.2%
70.3%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
5.4%
4.2%
5.0%
2.6%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
3.1%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.1%
1.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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