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Great Lakes Healthcare Center

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Dyer Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.5 / 5.0 ★★★★★

  • Brittany Mosca
    ★★★★★ in the last week

    Don't send your family here!!! They are a big part of the reason I won't be spending the holidays with my grandfather this year. Last Christmas he cooked us all dinner, this year he is gone. Their constant neglect, from letting him fall out of bed in the middle of the night, then denying it saying it wasn't documented so it didn't happen, that caused internal bleeding that left him in the ICU for weeks and then the final nail in his coffin, letting him go days with a severe infection then finally sending him out just in time to die. We decided to pull him out too late, don't make the same mistake we did.

  • Joan Fenstermaker
    ★★★★★ 3 months ago

    I wish I could give this place no stars. Never, ever take anyone you care about to this place. The staff is overworked and unresponsive. The management makes noises about improving conditions but does nothing to follow through. My family member developed terrible bed sores while here. He was on a special diet which the staff seemed completely incapable of managing. I attended to his hygiene myself, because no one there did. My family member has been in three similar type facilities, and all of the other three were far, far superior to this horrible, disgusting place.

  • Barbara Neeley
    ★★★★★ 8 months ago

    Warning!!!! Do not put any of your loved ones in this facility. It is the most horrendous and missed managed facility. The Majority of the staff could care less what your love one needs are they are just there to collect a paycheck!!! Before you even consider this facility you need to sit there for 12 hours and watch how lazy the staff is. The kitchen staff is even worse the food served in this facility is short of dog food. I had my father in this facility just a little over a year and had to get him out. Get on the Indiana website that governs over these facilities and you will see how many deficiencies or how many times the board of health has been in this facility. The only care that Great Lakes has to offer is sub standard care!!!!

  • Mark Vuollet
    ★★★★★ 6 months ago

    I spent 5 weeks as a patient here. It was the worst experience I've ever had in my life. There are only a handful of aids that actually care about tha patient rather than being there just for the pay check, the rest are useless. There were many a time I would ask the aid for something even something as simple as getting me water. They would mumble something on their way out and never bring me what I asked for. There's been times where I was without water for over 6 hours. After complaining, it did get better after a while but follow up by management as promised never happened. It was obvious to me that my needs and concerns weren't important. As for the nurses, there was only one I felt comfortable having around and trusted because she really knew her stuff. She also helped me from making a huge mistake regarding a foley which would have affected me for the rest of my life. There were instances with a few nurses who were going to give me the wrong meds (someone else's). Food was mostly cold and tasteless. I forced myself to get out asap and did!

  • Ana Pena
    ★★★★★ 11 months ago

    DONT SEND YOUR LOVED ONES HERE!! I have a family member there now. From the moment i walked In until I walked out, none of the co-workers looked up, said hi or bye. The looks on their faces were as disgusting. In the whole 5 hours I was there....they came in only ONE TIME to bring her food and meds. They never came in to check if she needed water, pillows, or help of any kind!!! They never introduced themselves. They were all dry. There was one patient across from her who screamed for a nurse because he wanted water for exactly 40 minutes. Then the lady who went to his room said "Why are you screaming?" There was a power outage at one point. NEVER ONCE DID THEY CHECK TO SEE IF ANY OF THE PATIENTS WERE OK!!!!!!!!! They were busy on their phones drinking pop!! Whoever the hell is running this place should be fired and locked up. Wht the hell do they not take vitals at this dump? Why dont they check on these patients regularly????? Greater Lakes, please pay your employees more so that they want to work good. Please hire people who have more compassion. Do better screenings. Make them understand that these patients could be their parents!!! My relative is afraid to complain for fear of being treated worse. Shame on whoever the hell runs this place!!! I've never been more disgusted in my life. The icing on the cake was when i saw a big stain of poop on my relatives wheelchair. It took everything I had to remain calm and not flip out and body slam some of them lazy, ghetto ass heffers you have "working" there!!!!!!!!!!! I feel sorry for some of them helpless patients who have no one there to speak up for them!!

About Great Lakes Healthcare Center

General Information

Legal Business NameHancock Regional Hospital
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 10, 1983 (35 years)
Capacity134
Residents103
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Great Lakes Healthcare Center

Great Lakes Healthcare Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 3, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 15, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure laboratory services, blood blanks and transfusion services provided on site meet requirements for certified laboratories; or have an agreement to obtain services from an offsite laboratory, that meets the same requirements.
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

May 24, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTell the attending physician the results of x-rays and other tests, in a timely manner.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 24, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that all full-time nurse aids employed for more than 4 months are fully trained and competent to provide nursing and nursing-related services, as defined by Federal requirements.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

December 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,794 fine
GFewActual HarmComplaintGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

November 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

March 11, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Great Lakes Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 35min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
30min
1hr 30min
ReportedExpected
RN
3hr 15min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

37.0%
64.9%
64.9%
64.9%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
55.4%
53.7%
53.2%
45.7%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
84.8%
81.2%
73.0%
80.4%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.5%
15.4%
17.8%
19.7%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.1%
30.4%
11.9%
15.3%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
11.0%
13.6%
8.0%
6.4%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
8.8%
32.5%
15.5%
17.3%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
9.2%
14.1%
11.8%
2.6%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
16.9%
7.1%
15.4%
16.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
3.3%
0.9%
1.8%
4.2%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
3.7%
4.9%
5.2%
0.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
2.4%
3.7%
1.3%
1.2%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
2.9%
2.5%
4.3%
3.1%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

21.3%
16.0%
11.7%
8.9%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
27.8%
23.7%
23.7%
23.7%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.5%
68.5%
72.0%
84.3%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
12.2%
10.6%
13.0%
17.5%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
1.1%
1.4%
3.2%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.8%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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