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Valley View Healthcare Center

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Elkhart Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • Tom Blessing
    ★★★★★ in the last week

    Im currently here as a patient after quad bypass surgery. The people both residents and most of the staff seem very warm and friendly. I have no problems with any of the staff and proper car. The one thing this place really needs is a better chief. Wow some of the very worst cooked worst flavored and worst quality ive seen anywhere. Spend a little more money and get what the place needs

  • Tiffany Avery
    ★★★★★ 3 months ago

    I have worked for several different nursing facilities. Definently gotta say this was the biggest disappointment. The attitudes given by staff to other staff and from the staff to the residents just horrible. No respect. Cleanliness not a prize winner either. Definently the most uncleaned place I've ever worked for. Wall paper pealing, lack of hot water, very poor housekeeping. Employee favoritism, too many employees acting like they have a management position when they do not. Just no control or direction what so ever. And those few who do work hard and break their backs get absolutely no recognition.

  • William Volkmann
    ★★★★★ 3 months ago

    I was in valley view for 5 mo. recovering from pelvis/leg breaks, I found the care good over all , When I was hurting I didn't notice the little things and as I progressed it was a inspiration to get moving and not regress , It is natural for family and friends to point out things that look to them to be sub-par, However the over pampered seldom progress in there treatment. Bill

  • Mysti Souix
    ★★★★★ 6 months ago

    My father-in-law was placed here by the VA out of Fort Wayne it has been the most miserable experience we have went through they let him sit around and soiled diapers they don't help with feeding if he gets pain medication he's lucky they've been supposedly testing him for an infectious disease and they have yet to come get the sample though it's been sitting in his room all day we tried to track down the nurse who sent us to another nurse which then sent us to another nurse which then sent us to another nurse who told us it was up to the first nurse I talked to hours later still not taken care of meanwhile they don't know if he has an infectious disease or not so they try placing somebody who is highly contagious in his room with him after assurances from the head nurse that he was going to have the room to himself to make up for all the mistakes they made the first day when they refuse to care for him because he was not their issue because he was hospice so I guess neglect is illegal thing just leave them there and hope that they don't bother you basically there is nothing good about this place as a former nurse myself who has worked in multiple facilities even the state hospital was run better than this place and in my opinion they need shut down right now the family is distraught we are losing a loved one but when all this is said and done I plan on making sure that legal action is taken

  • jeremy conway
    ★★★★★ 10 months ago

    This place is a joke. My father in law needed blood work and some attention. He could not get it the 1st shift nurse wouldn't do anything til the 2nd shift nurse came in. The administrator or whoever she is didn't do anything she must just answer phones. He was having problems for almost a week and nothing got done they didn't even bother calling us to let us know since we r only able to go on Saturdays or Sundays. My wife had to stay there til the blood work got done and now he is admitted in the hospital. If u don't care bout ur loved ones just throw them out and leave. If someone died in that place it would take them hours to find them. If the call lite is on its takes hours for them to check on you. We filed a complaint. The money these places get and then to treat loved ones like that is ridiculous.

About Valley View Healthcare Center

General Information

Legal Business NameHancock Regional Hospital
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 11, 1993 (26 years)
Capacity94
Residents80
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Valley View Healthcare Center

Valley View Healthcare Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 23, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 10, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$13,845 fine
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
GFewActual HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

August 31, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Valley View Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 35min
2hr 25min
ReportedExpected
CNA
1hr 5min
35min
ReportedExpected
LPN
25min
1hr 5min
ReportedExpected
RN
3hr 10min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.9%
87.2%
87.2%
87.3%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.5%
-
-
-
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.5%
11.3%
9.4%
14.5%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.2%
11.5%
20.3%
17.1%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
15.1%
17.5%
13.8%
20.4%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
17.6%
24.2%
19.2%
21.8%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
11.7%
9.0%
6.8%
3.5%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
5.7%
2.2%
2.9%
6.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
3.0%
3.4%
1.6%
3.6%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
0.0%
1.5%
0.0%
0.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
5.0%
3.4%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
2.1%
0.0%
1.3%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
100.0%
95.0%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.2%
89.8%
89.8%
89.8%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
69.5%
-
-
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
12.9%
15.2%
11.1%
15.6%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.7%
6.7%
4.8%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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