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Harcourt Terrace Nursing And Rehabilitation

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  2. Indiana
  3. Indianapolis Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Steve Thompson
    ★★★★★ a year ago

    Be careful if you pick this place! The place is filthy, and my family member's room mate was laying in her own feces and piss for a whole day! They were asked to assist the person on several occasions and declined to do so. Also, make sure you stay up to date with the medications they give out. They charged my family member almost $2,000 for medication that the insurance said they'd no longer pay on, and the idiots kept giving it to them without saying a word. They finally said they'd pay for it, but we've tried getting the paperwork from them for 2 months now, and they are dodging big time!

  • Reed Price
    ★★★★★ 2 years ago

    My grandpa was at this facility for rehab and discharged to home recently. We were very happy with his care from the staff and they were able to answer all of our questions that we ever had throughout his stay there. When visiting my grandpa we always realized how quick the staff was to respond to the patients buzzers when they would go off. I accidentally set my grandpas buzzer off during the first few weeks he was there and the staff was in his room within thirty seconds. My family and I were very impressed and highly recommend this facility to others. We will definitely bring him back there if he has any further rehab needs!!

  • Brandy Lewis
    ★★★★★ 2 years ago

    I cannot describe how wonderful this place is and how comfortable my loved one is with the staff. My family was very nervous about moving my grandmother into a home, but we cannot be more happy with the place we chose. Harcourt Terrace has gone above and beyond to make this experience a great one and I would be more than happy to live there when it comes my time. Thank you!

  • MAE BROWN
    ★★★★★ 2 years ago

    I placed my mother here, unaware of the condition that would follow, The day we went the health Department was there and things was well with the office personnel. First day the food was Great I thought the reviews was a lie. We met with the staff and we all talked about the care and their expectations of us and of them. we ask for milk and banana each morning we would supply the rest each morning they would send AWFUL OATMEAL, or rubbery eggs, 1 meal with noodles and bratwurst the noddle's was swimming in grease and I couldn't cut the brat with a knife, the salad was soft and mushy with dressing. Why are you feeding your residents like this, The dietician should be made to eat 3 days of meal that his staff serve the resident's. we have seen the employees order out and the resident's order pizza,(the food is too bad to eat). We was having to bring lunch or dinner to ensure she had a decent meal and on most evening a Milkshake to fill her stomach so she won't get hungry be prepared to spend $5-10 a day for short rehab. we should bill you for reimbursement of the meals, Then once the staff found out we was removing her they bought her 1 evening snack . 2nd day there was snack bowls with fruit and graham cracker sitting in various places the nursing advise us they was for the residents all a show for the Health inspector . We had to make threats of sign her out to take her home to give her a shower, the LPN told us to our face she didn't need her medicine on the weekend. The orders on her medication is every day.1 DAY I sat in my mother's room for several hours with the doors close NO-ONE came in to see if she was okay, laying in the floor, if she needed anything, just to check on her Nothing ! We have heard the room signals just buzz and the staff is sitting @ the desk talking, Don't be fooled by the first set of room 1-10, take a tour on both wings and see and smell the rooms, Sometimes situations in life require you to be in a situation were you have to use this place.. always go 3 x times a day, have a back-up crew to make visit also other watchful eyes, They will be hungry the food is not worthy of feeding a dog it's last supper, Cobb salad on a Hot plate, Gravy on everything everyday, Broccoli cooked until it's BROWN, A simple menu of everyday food would be fine. We gave them 3 day notices we would be removing her the place. No one helped her pack her things, the social worker didn't have any of the paperwork ready or her medications as promise, Come on Harcourt Terrace caregiver your resident should be treated with a better respect with CARE, RESPECT,HUMILITY one day you will be in the same situation. Maybe they don't have a choice or a voice for them self but don't treat them so bad. The insurance company should be notified of your care level and stop paying the bills and see how much you will care for your resident change when the paycheck stop. Kudos the physical therapy staff and the ladies with activities' with them trying to keep your residents happy. I HOPE if you use this place please do you homework and go the extra mile to take care of your family member while a resident at this place.

  • Sierra Dobbins
    ★★★★★ 2 years ago

    WORST PLACE EVER!!! They disrespect your loved ones by verbally mistreating them, not giving them there medications, and being rude. They practically feed them dog food, expect to spent 50$ every week for your loved one. Also very disrespectful to you as well about your questions and concerns! They DO NOT care for the residents and would rather socialize then attend to their residents needs. These are elderly people we are talking about here! They refused to bathe my grandma on several occasions and forgot to give her, her meds THE WHOLE REASON SHE IS THERE! They refused to do anything about the ants that were everywhere in her room and BED !!! I did there job for them for almost 3 weeks straight with a 4 week old baby. DO NOT SEND YOUR FAMILY HERE! Please. They have bath tubs in every room HOW UNSANITARY that do not work. I could not believe the sight! Glad she is out! Calling the Board of health and corporate as we speak!!!

About Harcourt Terrace Nursing And Rehabilitation

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 9, 1973 (45 years)
Capacity110
Residents74
Percent Occupied67%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Harcourt Terrace Nursing And Rehabilitation

Harcourt Terrace Nursing And Rehabilitation was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 11, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep residents' personal and medical records private and confidential.
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaintProvide clean bed and bath linens that are in good condition.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 22, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

April 10, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

November 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

September 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide clean bed and bath linens that are in good condition.
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

July 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

April 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintGive each resident enough fluids to keep them healthy and prevent dehydration.
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

March 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 30 days
---Fine$51,545 fine
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

October 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

May 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,735 fine

January 28, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$32,955 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Harcourt Terrace Nursing And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 40min
ReportedExpected
CNA
1hr
45min
ReportedExpected
LPN
40min
1hr 15min
ReportedExpected
RN
3hr 30min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.3%
100.0%
100.0%
100.0%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.8%
98.1%
95.2%
95.6%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
73.3%
69.0%
68.8%
71.9%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.1%
16.3%
15.3%
10.8%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.1%
9.7%
0.0%
11.7%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
11.5%
10.6%
18.5%
22.4%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
11.1%
6.1%
5.1%
9.2%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
7.0%
5.8%
11.1%
14.7%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
5.6%
8.3%
3.5%
7.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
5.1%
7.2%
4.5%
15.1%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
20.0%
19.1%
22.4%
40.6%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
3.5%
1.9%
1.6%
0.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
1.8%
0.0%
0.0%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
2.7%
2.9%
1.1%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.8%
1.9%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

74.1%
79.4%
62.1%
62.7%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
83.8%
83.8%
83.8%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.0%
57.3%
68.5%
67.4%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
13.5%
8.8%
2.4%
6.1%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
3.1%
0.0%
0.0%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.1%
1.0%
1.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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