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Washington Healthcare Center

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • Terry Johnson
    ★★★★★ a week ago

    I had a bad experience with Teresa the receptionist who I now understand thought that I was making a spam call when I am actually one of and have been an Entertainer with various ASC communities for a number of years. I simply stated my name and purpose of my call and never asked for any personal information. Although concern of spam callers in itself is still not an excuse for her to be rude, outright accuse me of being a spam caller, raise her voice, say things like I can tell you right now the Activity Director is not going to want to talk to you (because I was afraid that the specific services I provide would not be communicated correctly after she demanded that I tell her), not tell the truth about her name or about the Executive Director having a voicemail (which caused me to have to contact Corporate who was very prompt about this matter) and hanging up on me since every other receptionist at nursing facilities know that sometimes the only way some residents are able to have Entertainment at a volunteer or discount level is through a phone call, the Executive Director Tim was very prompt, diligent, and proactive about correcting this matter as soon as it was brought to his attention. Tim explained that this was the first of him hearing of any incident with Teresa. He was adamant that this is not the way that should have been handled and was adamant about just treating people nice in general and assured me that he would provide her with the education of how to handle similar situations since they have been targeted by spam calls but would love to consider Entertainment options for the residents. I did not expect and he did not have to go above and beyond in making me feel welcome in the future as he did should I decide to extend service and in the way he handled the entire situation. What means more than anything to me is that this is the person who is taking the lead in the care for our Mothers and Grandmothers and I can sleep better at night knowing this. Thank you.

  • David Norris
    ★★★★★ a year ago

    My experience has been good. The staff is professional and kind. The CNAs are very capable. The food is excellent here almost like eating out in public. The physical therapists are very skilled at what they do. Most importantly the place is very quiet. The nursing staff knows what they're doing.

  • Crystal Conningham
    ★★★★★ 7 months ago

    They have the most laziest, inconsiderate, and rude personal that works there. I wouldnt send a dead person there.

  • SHAWNA BEERS
    ★★★★★ a year ago

    My grandma was here in 2015 to regain strength from getting c diff. She was in a better place when she went there from the hospital. In the few months she was there she went downhill very fast. We expressed our concerns several times. She got cdiff again and I expressed this to them. We had to requested and had her family doc request for her to be transferred to hospital. By the time they actually approved to have her transferred and moved her she was too far gone. We lost the most amazing woman due to their neglect. She would sit in her poop and urine for long periods. I would never recommend putting ur loved one here.

  • Lana Powell
    ★★★★★ 2 years ago

    My sister was taken here May 14th, 2016. She had been in a horrible car accident and was on life support. Once she was better we were guided to Washington Health care for her after care. She had a fixator on her right leg and couldn't walk due to a crushed knee, broken tibia that went through the side of her leg and a broken ankle that also protruded through her skin. Needless to say she needed a lot of help. The first 3 hours she was left unattended because they didn't know what to do with her. On another occasion she had accidentally urinated on the side of the bed. Because they waited too long to come and get her up. So they changed the sheets and left her on a wet mattress. She had a broken wheelchair and a broken bedside table. They didn't clean her open wounds for the first 48 hours she was a patient there. She ended up with an infection in her leg we just spent 6 weeks trying to save and I had to alert them because they had no clue of the swelling or how hot it was. There was urine and waste left in her portable toilet and that was what they gave her to use as a foot stool. There are many more issues I could list but I think you get my message. I wouldn't take my dog to this place! It's ridiculous!!! If you have a choice go elsewhere for the good of your own health. The head administration was well aware of everything and nothing got any better.

About Washington Healthcare Center

General Information

Legal Business NameThe Health And Hospital Corporation Of Marion County
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 24, 1991 (28 years)
Capacity94
Residents79
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Washington Healthcare Center

Washington Healthcare Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

May 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

July 29, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
BSomePotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Washington Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 40min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
4hr 5min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.7%
98.7%
98.7%
98.7%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
11.7%
28.0%
38.6%
46.7%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
63.6%
47.6%
51.7%
-
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.2%
22.5%
20.0%
17.4%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.8%
21.3%
28.0%
14.4%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
6.2%
6.7%
10.7%
14.8%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
5.4%
8.8%
12.1%
21.2%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
8.5%
9.6%
14.5%
19.2%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
0.0%
6.3%
8.8%
7.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.4%
2.1%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
40.4%
30.4%
9.0%
15.5%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
0.0%
1.4%
0.0%
0.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
1.7%
1.3%
1.4%
0.0%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
2.1%
1.7%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

24.7%
50.0%
70.2%
56.2%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.9%
75.0%
75.5%
75.5%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.2%
67.0%
-
-
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
0.0%
-
-
-
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
4.4%
3.0%
3.7%
9.1%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
2.4%
1.3%
1.5%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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