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Hillcrest Village

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. Jeffersonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Jennifer Hughes
    ★★★★★ 2 months ago

    The care is sub par. We called for help with our loved one to use a bed pan after a transfer in from a local hospital. We waited until she was crying out in pain while trying to hold it and not soil herself and I dashed out to see one of the aides passing out food trays and asked if she could get someone to help us. She informed me that it had to wait until they were done passing out trays as it was , "unsanitary ". I get that SHE couldn't help at that moment but she was unwilling (until I complained more loudly) to even attempt to get anyone else to help us. I was shocked! My mom had been suffering from recurrent urinary tract infections and holding it for a long time is detrimental and difficult. Many elderly people pass away from the these infections. I believe it was one of the factors that led to her death on Mother's Day 2019. This was only one of many instances we witnessed during her short stay. Because of insurance limitations we were unable to move her... (thanks Humana). I have never left a review of anything on anyone, but this was care that impacted the life and death of a deadly loved person. Do NOT place you loved one at this facilty! They have taken the "care" out of "healthcare".

  • Jill Humphrey
    ★★★★★ 3 months ago

    I have worked at Hillcrest Village since 2012 and love it here. I am fortunate to have great staff and residents. We at Hillcrest strive to do our best. We have problems like all long term care but when we find out we try to resolve. I am proud to be a employee for American Senior Communities at HillCrest Village. People have their right to their own opinions but i hate to see negative comments about us because we do CARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • buddy trinkets
    ★★★★★ 3 months ago

    This place isn't a place to trust....upon arrival there were two ladies one nurse and one nurse aide who were assisting the patient that had not read into the patient chart... This went on for the first two days... Morning shift (1st)and night shift (3rd)... And evening shift (2nd) nurse's and nurse aide's, were unsure of his meds and his assistant as to patient care and needs.... Patient buzzed for nurse and nurse aide's yet patient having to wait over an hour for assistance... Yet when the came to room they at times turn off without having asked patient what's needed... At times they ask they tell patient they be right back to do as patient needs yet taking an hour to two hours before returning to patient.... Some nurse's at times end up helping patient alone when patient requirements are two person help when moving patient from bed to wheelchair... The nurse's here look as if they could barely bench 150 pounds by themselves... The nurse's here act as if they follow policy pro-call...yet it takes making a complaint to director's for the nurse's to act upon patient by policy pro-call... Some nurse's Carrie a disrespectful attitude towards patient and family members... Day shift nurse's have the new student's who are seeking their CNA to attend patient without supervised... As most of all them enter room to patient without knowing how to assist unsure of what and where supply's are located in room and how to assist patient... Nurse Aide's are know to leave patient on bed pan for more then 20 minutes up to two hours... Patient gets ask once a day if they would like drinks.... Nurse's and nurse aide's wait to be buzzed for drinks and potty... Nurse's and nurse aide's never check on patient throughout the day just to see if patient would like to be involved in activities... Never give patient reminders of the activities offered for the day... The staff leaves the patient to know of such activities...as well as leaving patient to ask to partake in activities.... Director's will tell you that they don't write up staff yet staff will tell you they had been written up to do complaints also ask you and patient who was the one who had made complaints... Director's will tell you one thing yet do another...let alone the staff members as to being the nurse's and nurse aide's say one thing yet do different then what they say... Your lead to believe one thing yet do actions differs from as lead to believe.... Its very well questionable as how they say and as this page of their website shows this place as a 4-5 star place.... From what I have seen with my own eyes I feel I had been miss led by the rating of this place which I wish I would have went with a different place... Within five days of stay having to face more days of this place patient end up with butt rash which before arrival patient didn't have any traces of butt rash.... Let alone catching a cold.... As patient had been needed to be place in a rehab for physical therapy.... Do to regaining motivation skills... Now is facing other illnesses.....these staff members will lie to save their own butts they will say whatever and do whatever by all mean just to save their butts from getting out of a complaint.... They make patient and family members out to be the lier...

  • Shannon Weaver
    ★★★★★ 7 months ago

    This place was great. They were always on time with my meds, the nurses and cnas were nice and attentive. They even let my boyfriend stay the night whenever he wanted. The ot and pt staff were second to none and the business office worked with me and did everything they could to help me. I would recommend this place to anyone.

  • Travis Albertson
    ★★★★★ 2 years ago

    We love coming to entertain with all the nice people at Hillcrest!

About Hillcrest Village

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 14, 1981 (38 years)
Capacity149
Residents126
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillcrest Village

Hillcrest Village was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 23, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

August 22, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

April 7, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

December 14, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillcrest Village require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 35min
2hr 50min
ReportedExpected
CNA
50min
50min
ReportedExpected
LPN
45min
1hr 20min
ReportedExpected
RN
3hr 10min
5hr
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.4%
49.0%
53.2%
46.5%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.1%
29.2%
26.4%
28.9%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
1.7%
0.0%
1.6%
1.7%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
4.1%
1.6%
3.0%
0.0%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
4.4%
10.3%
5.8%
5.2%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
3.2%
3.3%
4.3%
2.2%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
6.5%
4.7%
5.4%
8.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
55.6%
41.0%
37.3%
42.9%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
8.4%
4.4%
3.2%
3.3%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
1.0%
3.2%
5.3%
4.3%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
2.1%
0.8%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.1%
2.2%
1.1%
1.1%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
99.3%
99.3%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
100.0%
100.0%
100.0%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
14.3%
29.5%
51.0%
58.9%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
0.0%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.1%
2.0%
3.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.0%
0.7%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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