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Cumberland Trace Health & Living Community

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    Tonight my wife had pushed the call button before 8 pm needing pain meds. Still as of 10 30 still no pain meds. I saw their motto is that they treat you like family. I would hate being part of this family. Thinking about seeing if doctor will okay us coming home. We do better pain management. The second star is because the room is nice. And the aide was friendly. But don't have a painful hip replacement and come here Though there were troubles the first night the people did contact us about the incident. Her care became better. In fact they caught her infection problem early. Of which I am grateful. So each place you put your loved ones is scary. But a good place will work with you. I am sure this is the first place I would suggest. Just need to communicate

  • ★★★★★ 4 months ago

    This place is pretty bad. No one knows what the other is doing. They can't seem to get the meals right - one meal they bring her purred then the next is a mechanical diet, they don't answer call lights, and work at a snail's pace. They start nebulizer treatments that take 15 minutes and don't come back to remove the mask from my mom for an HR and a half. I wIould not recommend this place to anyone. They are neglectful and have to be told to bathe my mom, and leave her without oxygen! Never seen anything like it!

  • ★★★★★ a year ago

    Awesome facility with an excellent caring staff. We loved this place. They took a personal interest in my 90 year old mother who was in the rehab unit recovering from a stroke and made her feel at home. The food is real good, the rooms are clean and well attended to, and the atmosphere is very pleasant and comfortable. The staff to patient ratio is low so mom was very closely watched. And in the 5 weeks that she's been there, we have developed some personal relationships with the staff that will last long after she leaves the unit. The cost is high but if you can afford it, its worth it.

  • ★★★★★ 10 months ago

    My family member has been here for over a year and is in the skilled nursing area. She has been left on the toilet for at least 20 minutes after finishing and calling for assistance on more than one occasion. When I visited recently, I was appalled at the dining room food prep person who scooped cereal into bowls with her bare hands, touched her face numerous times during food serving and messed with her hair twice. She was not wearing a hair net or gloves. It took almost 90 minutes for the staff to serve the 7 or 8 tables that are in the dining room. One of the servers had to ask a few of the residents what they wanted because they lost their menu requests. Several of the residents did not get what they ordered because it was not available that day (why was it on the menu then?). In addition, quite a few of the residents were disappointed because some of their food items were served to them cold. It's very disappointing to see this happening to these residents.

  • ★★★★★ 9 months ago

    This is the second time, my mother has been in Cumberland Trace. After a fall, in June of 15, we placed her at Aspen Trace, a sister property, in Greenwood. It was close to her Ortho, who is at Community South. When we were informed, that there wasn't a step down room available, and mom needed to be moved. Living in Avon, I just happened to stop into the newly opened facility, in Plainfield, and found out, they were a sister property. Having had such good luck with Aspen and staff being top notch, we happily moved mom. She left there last September, to go home. Fast forward. This past March, my mother suffered another fall and subsequent fracture, to the same side that she'd broken the hip and femur, the summer before. After a brief hospital stay and need for rehab, again, we were going to take her to Cumberland Trace. There were no beds available, which made us place her in an ASC, where the fracture became a break, by an untrained CNA, that tried to pull her over the arm of a wheelchair and back into her bed. I wouldn't have believed it, unless I'd not seen it with my own two eyes. Off to surgery, we went, again. After her hospital stay, I once again inquired about a room at Cumberland. They had one. Obviously, my mother, cannot return home and Cumberland Trace, was going to be her permanent home. But...things have changed, in that year. The staff, has gotten worse. For the same reasons, we left the other facility, danger, lack of communication, poor food, cold food (grilled cheese on untoasted bread, with an slab of unmelted cheese)response times(hitting the call light for bed pan and no one comes) go to the nurses station, to find them shooting the breeze or depending on time, no one to be found. Asking for a psychological evaluation and asking that you get a callback when the appointment is set, only to learn after you ask again, that it's already taken place and no one bothered to call you and tell you. Asking the doctor and NP, about antidepressants and told it would be with evening meds and they'd follow up in 2 weeks to see if it worked, only to find out those orders never made it to the nurses. Finding out that things get charted by people, but in actuality, they never did them. It's infuriating. We are private pay, in a shared room, at this point(because no one followed up on moving her to a private LTC room)even though, we had 2 meetings and have asked at least 2 more times. Leaving notes with the nurses for follow up and no one follows up. For the $6,000 a month, I write the check for on time, each and every month and the thousands, above and beyond insurance we've paid in a year and a half...I expect professionalism and follow thru. I expect the right hand to know what the left is doing. I expect the night CNA, to treat my mother with dignity and respect. I expect enough staff to properly care for the number of patients, in the facility. It's shameful, how there's never enough staff. That at breskfast, lunch and dinner, there isn't enough staff to man the dining room and get food to those that don't go to the dining room, before it's cold and disgusting. This is daily. The hair appointment missed, because no one bothered to get her there. The all is in the small. I go from person to person to person, for answers and get none. Where's the management? Where's the person in charge, to nip issues when they happen? I could go on, but I won't.

About Cumberland Trace Health & Living Community

General Information

Legal Business NameJay County Hospital
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 29, 2015 (2 years)
Capacity104
Residents99
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cumberland Trace Health & Living Community

Cumberland Trace Health & Living Community
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 2 Years

Note that this facility has only accepted Medicare for 2 years.
The state and national averages include problems for the past 3 years.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cumberland Trace Health & Living Community require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
1hr 5min
35min
ReportedExpected
LPN
1hr 15min
55min
ReportedExpected
RN
4hr 50min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
92.8%
92.7%
92.7%
93.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.1%
91.1%
91.9%
95.7%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
35.3%
31.0%
25.7%
37.5%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.1%
16.9%
18.3%
25.0%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.7%
6.7%
9.5%
20.6%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents whose ability to move independently worsened
14.3%
15.4%
11.0%
13.2%
15.9%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who received an antipsychotic medication
3.8%
7.9%
10.3%
18.2%
16.7%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
8.3%
0.0%
5.4%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who self-report moderate to severe pain
4.8%
9.0%
8.1%
11.6%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who lose too much weight
3.7%
3.0%
3.5%
1.9%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of high risk long-stay residents with pressure ulcers
10.0%
2.7%
8.3%
11.8%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who have depressive symptoms
7.8%
7.6%
9.5%
4.3%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents with a urinary tract infection
9.4%
7.6%
6.8%
5.8%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents experiencing one or more falls with major injury
3.6%
2.6%
1.4%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.3%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.9%
93.9%
90.5%
86.3%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
91.3%
91.4%
91.4%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.2%
71.3%
72.4%
68.1%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who made improvements in function
9.6%
10.5%
7.7%
14.0%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who self-report moderate to severe pain
4.0%
0.0%
0.0%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
0.7%
0.5%
0.8%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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