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Sanctuary At Holy Cross--Indiana

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Mishu Mom
    ★★★★★ a month ago

    My mom is there for short term rehab and this place is ridiculous, she was continent when she went in and is now incontinent and lays in wet clothes and bed constantly. She is afraid to use the call lights, and or to ask for her pain medication because she is told no!!! This place definitely is what everyone has said a out it.

  • Debra Rodgers
    ★★★★★ 5 months ago

    My 90-year-old mother was recently in Sanctuary at Holy Cross for short term rehab after hip surgery. Not such a Sanctuary!!! She was mistreated every day she was there until we could get her moved. She was afraid to even push her call light because she felt it made the nurses and aides mad. One night she pushed her call button to use the restroom. After waiting for over an hour and no response, she started calling for someone, then banging on her table. She finally called my brother to ask him to call them to tell someone she needed to use the restroom. As my brother answered the phone, an aide came into the room, so my mom told my brother everything was alright. However, as soon as she hung up the phone, the aide yelled at her and said "If you ever yell for me again, I won't do anything for you!" Then later another aide told her that if no one came in time, she should just 'go' in her pants.and they would clean her up later!!!! There were male aides that were rough with her. The nurses were snarly and rude. The food was deplorable - absolute slop. Served cold, dumped on a plate. My mother and I used kleenex for our napkins one day at lunch.I found myself getting depressed and ill just visiting my mother. This is the only rehab center I have found that provides nothing for residents to do throughout the day. Nothing but a little rehab, and sitting in a wheelchair staring at a wall. I moved my mother to a beautiful rehab center with a dining room. They have musicians come in to perform, art projects, etc. DO NOT send anyone you love to this facility. It should be closed down.

  • Susan Gratton
    ★★★★★ 7 months ago

    Although they had three days to prepare for my mother, the room was still not ready. No TV, no dresser for her clothes, and the wheelchair they put her in was more for a midget. I asked if she could get a dresser and a tv in her room. The orderly said yes, that was the maintenance staff's job, but two days later she still had no dresser and no tv. Today they told me I would have to supply the tv (they would supply the cable), and she wasn't even sure if maintenance had an extra dresser! So--do I have to supply the dresser, too? And I had dinner with my mother on Feb. 13th--we were the last table to be served and we didn't get our meals until 7pm (I think they start serving at 5 or 5:30). I don't think my mother will be very happy here without a tv; she likes to watch her favorite show--Blue Bloods.

  • Nikolaevna B
    ★★★★★ 10 months ago

    Staff were extremely rude, very unprofessional. I would never put someone under their care.

  • Eric Overmyer
    ★★★★★ 4 years ago

    Residents well cared for and very Happy,very clean and peaceful environment,excellent and caring staff,I would hope to live somewhere as nice as here when I reach that age

About Sanctuary At Holy Cross--Indiana

General Information

Legal Business NameTrinity Continuing Care Services Indiana Inc
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 4, 1994 (24 years)
Capacity168
Residents120
Percent Occupied71%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sanctuary At Holy Cross--Indiana

Sanctuary At Holy Cross--Indiana was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 8, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

May 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

February 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

August 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sanctuary At Holy Cross--Indiana require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 15min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.8%
78.6%
78.6%
78.6%
93.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.5%
98.8%
98.7%
97.4%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.5%
41.9%
48.3%
72.0%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
5.3%
12.8%
12.9%
17.4%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.2%
43.7%
31.9%
50.4%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents whose ability to move independently worsened
2.5%
6.3%
8.0%
10.8%
15.9%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who received an antipsychotic medication
18.1%
23.0%
36.9%
34.3%
16.7%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who self-report moderate to severe pain
5.6%
13.3%
11.3%
11.1%
7.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who lose too much weight
6.0%
7.6%
1.7%
4.5%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who have depressive symptoms
0.0%
1.3%
2.7%
4.1%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
2.6%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.0%
95.1%
96.8%
97.7%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.9%
91.7%
91.7%
91.7%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.4%
60.9%
57.9%
59.1%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who made improvements in function
0.7%
0.4%
0.0%
0.4%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.1%
1.1%
0.7%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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