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Sanctuary At Holy Cross

  1. Skilled Nursing Home Facilities
  2. Indiana
  3. South Bend Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.6 / 5.0 ★★★★★

  • k s
    ★★★★★ a month ago

    The WORST PLACE to ever work, they treat their staff absolutely horrible, not to mention when they're understaffed the DON or CCC'S or back office nurse's will NOT HELP and don't care. They'll give a Qma 45 patients before they even think about helping which is illegal. Also their nurses don't dispose of medication properly when a patient is discharged. Someone found an old patients meds in their room who had discharged two months prior to them moving in. I don't know how state hasn't shut the place down. The patients themselves are wonderful and deserve so much better treatment then what that place gives them. I'm not an upset employee either, I care more about my patients and residents. I truly love healthcare and taking care of people, and these residents deserve better than how they're treated at Holy Cross.

  • Maggie Nguyen
    ★★★★★ 7 months ago

    They only cared about their selves. The cooperate always hears from bad DON who ruined many people requesting not to re hire. The place n staff lies about the person how the place is. Good Aides deserves to be trusted, treated, should not be mistreated poorly by lying that's aren't true, When it comes to excellent care, the refuse aides not to do their jobs, good asides done everything, when a resident had 3rd degree burn, Judy Duran screwed aides, she knows what she did was wrong, instead, she lied about the good aides, saying she quit without notice, then she never returned the state call back, when the place was under investigation on a resident who was burned, they all get rid of goid working aide, told that person is not re hireable, due to not follow up with the jobs, they get fined for 3rd degree burned when they never cared about the innocent victims who was being helpful, instead, poor residents lives were cheated, they took innocent victims money, and hide their faults by getting rid of bad aides. When it comes to a job, a great aide should never be punished for something that wasn't the person's fault, company and or Cooperate Trinity Health should give innocent aides second chance to give care to the residents and know why Judy Duran screwed many aides up. Judy Duran was dishonest, fake, and ruined good workers. Cooperate never should trust bad nurses who steals from residents and ruins people, Cooperate Trinity Health service, Corey Heath, just listens n turns but never bothered to give the aide 2nd chance, Corey Heath, you have no ideas how to find answers and hopes for helping innocent victims and aides. You wonder why Sanctuary at Holy Cross got poor rating?? Because non of them can tell how to do their jobs, keep great aides, how to have excellent residents, don't know how to build team workers, can't even teach over what the cover, they give aides how to n not to but never follow up with the programs and whatever was taught in meetings. Lessons learned Trinity Health, know your great aides, teach and follow rules. Earn how to respect innocent residents care. Grow and be inspired by each individual needs to know what aides do. Some aides are their to play n get paid but really doesn't care about the job. That's why residents passes away from poor care from aides. Give people second chance to have an opportunity. Don't judge from Judy Duran who ruined the company n good workers.

  • Debra Rodgers
    ★★★★★ a year ago

    My 90-year-old mother was recently in Sanctuary at Holy Cross for short term rehab after hip surgery. Not such a Sanctuary!!! She was mistreated every day she was there until we could get her moved. She was afraid to even push her call light because she felt it made the nurses and aides mad. One night she pushed her call button to use the restroom. After waiting for over an hour and no response, she started calling for someone, then banging on her table. She finally called my brother to ask him to call them to tell someone she needed to use the restroom. As my brother answered the phone, an aide came into the room, so my mom told my brother everything was alright. However, as soon as she hung up the phone, the aide yelled at her and said "If you ever yell for me again, I won't do anything for you!" Then later another aide told her that if no one came in time, she should just 'go' in her pants.and they would clean her up later!!!! There were male aides that were rough with her. The nurses were snarly and rude. The food was deplorable - absolute slop. Served cold, dumped on a plate. My mother and I used kleenex for our napkins one day at lunch.I found myself getting depressed and ill just visiting my mother. This is the only rehab center I have found that provides nothing for residents to do throughout the day. Nothing but a little rehab, and sitting in a wheelchair staring at a wall. I moved my mother to a beautiful rehab center with a dining room. They have musicians come in to perform, art projects, etc. DO NOT send anyone you love to this facility. It should be closed down.

  • Mishu Mom
    ★★★★★ 11 months ago

    My mom is there for short term rehab and this place is ridiculous, she was continent when she went in and is now incontinent and lays in wet clothes and bed constantly. She is afraid to use the call lights, and or to ask for her pain medication because she is told no!!! This place definitely is what everyone has said a out it.

  • Susan Gratton
    ★★★★★ a year ago

    Although they had three days to prepare for my mother, the room was still not ready. No TV, no dresser for her clothes, and the wheelchair they put her in was more for a midget. I asked if she could get a dresser and a tv in her room. The orderly said yes, that was the maintenance staff's job, but two days later she still had no dresser and no tv. Today they told me I would have to supply the tv (they would supply the cable), and she wasn't even sure if maintenance had an extra dresser! So--do I have to supply the dresser, too? And I had dinner with my mother on Feb. 13th--we were the last table to be served and we didn't get our meals until 7pm (I think they start serving at 5 or 5:30). I don't think my mother will be very happy here without a tv; she likes to watch her favorite show--Blue Bloods.

About Sanctuary At Holy Cross

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 4, 1994 (25 years)
Capacity168
Residents124
Percent Occupied74%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sanctuary At Holy Cross

Sanctuary At Holy Cross was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Indiana Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 17, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

March 31, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

September 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

May 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

February 11, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sanctuary At Holy Cross require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 20min
ReportedExpected
CNA
1hr
35min
ReportedExpected
LPN
20min
1hr 10min
ReportedExpected
RN
3hr 35min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

78.6%
100.0%
100.0%
100.0%
94.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
97.4%
90.0%
92.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.6%
50.0%
69.4%
58.6%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.3%
14.9%
14.3%
14.3%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
34.0%
60.0%
61.5%
39.3%
17.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose ability to move independently worsened
10.6%
10.8%
9.0%
11.1%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who received an antipsychotic medication
26.8%
33.8%
28.8%
35.1%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents whose need for help with daily activities has increased
11.4%
11.3%
9.3%
8.0%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who lose too much weight
3.2%
3.4%
9.2%
5.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.0%
0.0%
0.0%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.4%
0.0%
8.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who have depressive symptoms
1.3%
1.4%
0.0%
2.3%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a urinary tract infection
4.7%
6.8%
9.0%
6.7%
3.7%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.1%
0.9%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.8%
99.3%
89.6%
76.8%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.7%
98.7%
98.7%
98.7%
80.5%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.1%
46.3%
50.6%
55.7%
66.2%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who made improvements in function
0.8%
0.4%
0.5%
0.0%
13.4%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.2%
1.3%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
1.2%
0.8%
0.8%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017IN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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