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Kensington Center

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Reviews
Overall Rating 1.5 / 5.0 ★★★★★

  • Virginia Campbell
    ★★★★★ 3 months ago

    My mother was recently a patient at Kensington, due to a double hip replacement. Her experience at Kensington was horrible, if I could rate them in the negative I would. After having her surgery she was told to walk to help her healing process, they NEVER wanted to get her out of the bed, and when they actually did get her up they would stand her by the bed and walk away from her (she was never supposed to be left standing alone because she could fall). They did tell her that every 3 hrs, or as needed, but no less than every 3 hrs she could call for her pain meds. Well she would call for her meds it would take 1-2 hrs after she was supposed to get it for them to actually give it to her. I had to even go to the nurses desk multiple times to find out why she wasn't receiving her medication, they always said they were busy and would be right there....but every time you look at the desk multiple aids and nurses were just chatting, doing nothing. My mother's main nurse, I can't recall her name, once came into change my mother (because of the surgery she was in depends so she wouldn't have to worry if she couldn't get up fast enough to make it to the bathroom) she changed her depend, the whole time my mother told her she felt like the bed was wet to, the nurse said it wasn't. The bed was completely wet, she told my mother she didn't need to get up that she could change the bed with her in it. AGAIN not wanting to help her out of bed!!! We had to tell her that she would get her out of bed 1st and then she could change it. Throughout the week she was in Kensington she was dismissed or lied to multiple times. My mother told her nurse that she felt like she treated her badly and asked her how she would feel if it was her mother being treated the way that way. The nurse proceeded to tell my mother that she would NEVER put her mother in Kensington. WHAT THE HECK!!!! For someone who works there to say that shows how poorly that the people who live in the facility are being taken care of. My mother did not force any of those aids or nurses to have the job they did, THEY choose the path they were on, THEY decided to be an aid or a nurse. So in my opinion if they didn't want to do the job, and do it CORRECTLY, then they should move on to a new career. Nobody deserves care from someone who hates their job or just does not care at all. We even had to go to the social worker of the facility to give a statement of all the "care" my mother was receiving. The staff needs to be evaluated and replaced. I just hope that the care given to the people who need much more than my mother did were not treated half as badly as she was.

  • Kathryn Rose
    ★★★★★ a year ago

    Kelly is the only nurse that I can say something positive about at this facility. She displays compassion for the family as well as the resident. The other nurses come off as if they are bothered by our presence. The aides are overall okay. We came in to soiled sheets several times. Therapy was friendly and compassionate. Mixed emotions on how I feel about this facility. Just make sure you have the time to pop in unexpectedly to make sure they are taking care of your loved one. Office staff is friendly and positive. Sherry is amazing and a couple others. The rest, I feel as if they say what you want to hear with no follow through.

About Kensington Center

General Information

Legal Business NameHbr Elizabethtown, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 5, 2000 (18 years)
Capacity82
Residents76
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Kensington Center

Kensington Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Kentucky Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
FManyPotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
ESomePotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .

June 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHonor a residents' rights as a residents of the nursing home, free of coercion and reprisal, and as citizens or residents of the United States.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

January 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Kensington Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 35min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 5min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.5%
89.7%
89.7%
89.7%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.5%
92.7%
70.9%
87.3%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
34.8%
32.0%
34.6%
40.0%
48.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.9%
27.8%
30.4%
25.5%
31.9%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.6%
15.5%
21.5%
17.3%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents whose ability to move independently worsened
12.7%
7.4%
9.3%
5.6%
20.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who received an antipsychotic medication
14.3%
20.8%
15.4%
20.0%
16.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents whose need for help with daily activities has increased
15.5%
15.7%
19.8%
26.1%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who self-report moderate to severe pain
9.3%
11.1%
7.3%
11.3%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who lose too much weight
2.4%
2.4%
11.1%
2.6%
6.2%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of high risk long-stay residents with pressure ulcers
1.9%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who have depressive symptoms
0.0%
3.6%
0.0%
0.0%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents with a urinary tract infection
0.0%
1.8%
1.8%
5.5%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
1.6%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.8%
1.8%
1.8%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.7%
80.2%
69.0%
63.0%
84.7%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.6%
80.2%
80.2%
80.2%
82.9%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.5%
52.6%
42.8%
43.0%
57.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who made improvements in function
21.7%
33.3%
23.1%
16.7%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.6%
0.0%
0.8%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.9%
1.8%
2.2%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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