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Villaspring Of Erlanger

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    My dad spent time at this nursing home a few months ago. It was clean and the staff took good care of him. He is home with us due to the wonderful therapy staff. We did have an issue here and there but for the most part the staff took care of them. He was there for rehab.

  • ★★★★★ a year ago

    My mother was at Villa Springs to recover from a broken hip. I was there only three days and mortified at what I witnessed. The first afternoon, an aide came in to put Mom into a wheelchair. She had mom stand up on both feet....mind you she was supposed to be non weight bearing on one leg due to a broken hip. When I objected to how the aide was getting mom up, she said that's the way they did things. When Mom wasn't seated back fully into the wheelchair, the gal just yanked on the back of her pants and laughed saying she had probably just given her a massive wedgie! Later, after several request for someone to take Mom to the restroom, an aide appeared. When Mom was done and returned to me....I commented that she smelled like poop and then pointed out that she had poop on her hands! The aide replied that she had wiped her hands with a wash cloth, turned and left!! I had to take mom to the restroom and use warm water and soap with a nail brush to clean her hands. At this time I noticed the toilet seat assist was either covered in feces or was rusty. Either would be unacceptable for numerous reasons. Later than evening, we waited 1.5 hours for her dinner. I went to the dining room three times asking for her dinner. The third time, they told me that my mother, who I was visiting, had left earlier in the day!!! I explained the she certainly had not as I was talking to her in her room. They then said to take a meal, pointing out that they had three extra that evening. I have to wonder who else did not get fed that evening. The second day......I took Mom to the dining room to eat. The process was very slow and the food cool when it finally arrived. We sat at the table for 40 minutes before being served. At some point, it was discovered that Mom had attempted to get up during the night and fell. The staff did not tell us this, her roommate reported this to my sister! I called and complained about this pointing out that she had fallen and broken her hip on carpet. Now she had fallen on a tiled floor and they didn't think she should be examined by a doctor! The director of nursing assured me that these things would be addressed. A few weeks after I returned home, I received a call that Mom had fallen and broken her other hip!! Seriously. Their staff picked her up and put her back into bed. No one seemed to notice that her legs didn't line up!!! Again, we were not called. The put her in a wheel chair at about five am as they said she was restless.....again, standing her up and not noticing a problem and then at breakfast wheeled her to the dining room. It was the PT staff that noticed that she had broken her other hip and she was finally taken to the hospital! I asked how she had managed to get out of bed and why weren't there any alarms. I was told she had disconnected the alarms. Mom couldn't operate her call button, I can't figure out how she disconnected an alarm! After her surgery, against my will (I had other siblings involved in making decisions) she was returned to Villa Springs!!! The hospital said it was the orthopedics' choice, if that's true they need to rethink their choices! I called to check on her and was told that she was not doing well. She apparently had a skin wound on her foot which was oozing and pretty serious. They said they were addressing it and were getting her up in a wheelchair. I asked them to make sure that they assisted her properly, again explaining that it took two people and they assured me they would. Well....the next day, mom was rushed to the hospital with a blood pressure of 50/20!!! I'm not sure exactly what happened ( I will always attribute her decline to this place) but Mom's health steadily declined. Within days she was admitted to hospice.. Once again, people wanted to send her back to Villa Springs but I would not have her die there. She was taken to another place that my relatives and friends said was wonderful and attentive. She died within a week of being there.....but she didn't die neglected at Villa Springs!

  • ★★★★★ a year ago

    I walked into my mother's room found her hanging onto the side rails. Her room smelled like pure pee, she was laying there with her badly soiled diaper , exposed to everyone who walked by to see. This is uncalled for. They don't rate a 1 star.

  • ★★★★★ 2 years ago

    Words can't express how much empathy I have for anyone who has to put their loved one in this place. I visited a family friend who was staying here during the day a few days ago and the CNA's didn't even check on them for hours. The facility is dirty at some areas. The housekeepers were cussing at each other right out in the open for people to hear. I'm guessing they have poor management. Some of the nursing staff was rude. It was an all around horrible experience.

  • ★★★★★ 2 years ago

    Was just in visiting a friend (July 25th, 2015) and literally there was feces spread on the walls in the PUBLIC restrooms; the common areas were absolutely filthy. We asked the staff why the 2nd floor was so dirty and was told there was no housekeeping on the floor and that management could not be reached. It was absolutely disgusting.

About Villaspring Of Erlanger

General Information

Legal Business NameVillaspring Health Care Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 3, 2000 (17 years)
Capacity140
Residents122
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Villaspring Of Erlanger

Villaspring Of Erlanger
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Kentucky Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.

July 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

April 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

December 29, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$65,975 fine
JFewImmediate JeopardyComplaintProvide care by qualified persons according to each resident's written plan of care.
JFewImmediate JeopardyComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
JFewImmediate JeopardyComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
JFewImmediate JeopardyComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Villaspring Of Erlanger require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 40min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
4hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
96.9%
96.9%
96.9%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
83.3%
88.5%
77.4%
76.3%
48.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.9%
35.8%
35.3%
31.0%
31.9%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.3%
12.9%
15.7%
18.9%
21.2%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents whose ability to move independently worsened
27.2%
24.1%
21.3%
18.0%
20.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who received an antipsychotic medication
8.9%
8.9%
6.0%
8.1%
16.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents whose need for help with daily activities has increased
4.4%
7.5%
3.7%
4.3%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who self-report moderate to severe pain
12.0%
8.4%
7.9%
8.8%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who lose too much weight
10.3%
11.5%
11.6%
8.3%
6.2%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of high risk long-stay residents with pressure ulcers
1.3%
6.8%
14.8%
31.3%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who have depressive symptoms
13.0%
12.0%
9.0%
11.0%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents with a urinary tract infection
5.4%
4.8%
2.2%
0.0%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents experiencing one or more falls with major injury
3.3%
3.0%
1.5%
1.4%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.2%
2.4%
2.2%
0.0%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.7%
99.7%
100.0%
100.0%
84.7%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.2%
89.8%
89.9%
89.9%
82.9%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.2%
70.2%
76.9%
81.5%
57.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who made improvements in function
13.3%
15.3%
15.6%
15.9%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who self-report moderate to severe pain
0.5%
1.7%
1.8%
0.9%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
1.0%
2.0%
0.7%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016KY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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